Chad Shepherd

Great and friendly service. Straight and to the point purchasing and test driving process. Always have a great sales experience at Tom Wood VW. Straight and to the point purchasing and test driving process. Always have a great sales experience at Tom Wood VW. More

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If I could give this dealership a no star rating I would. The only reason it is getting a one star rating is because of the people who we worked with. The only people that were nice was our salesmen, servic The only reason it is getting a one star rating is because of the people who we worked with. The only people that were nice was our salesmen, service manager and sales manager. So we purchased a brand new 2024 Volkswagen Tao S, which had 22 miles on it. You figured with buying a brand new car there wouldn't be any problems, right?! Well WRONG!! They sold us a lemon. We drove the car three times. On the third time we were driving on the highway and the car started to pour black smoke, every warning light on the engine came on, it said over 4000RPM and to start/turn off the engine. We were on the highway when all of this happened. We had our children in the car while it was pouring this black smoke. We had the car not even one week. We had to get the car towed to another Volkswagen dealership. The problem with the car it was a bad catalytic converter, a vacuum leak and a software issue. We went to the dealership the next morning after the car was towed to speak with general manager regarding the situation. He not only laughed at my husband as he was voicing his concerns on what happened and the scary situation my family was put in. He said things like this happen all the time. He was not only rude but did not do anything about the situation. We spoke with the actual company Volkswagen itself and they said this is not normal. It happens to only 1% of their new cars. On the other 2 visits we had to make to the dealership, we were fully taken care of by the employees, minus 1 person…the GM(Wyatt). While we would sit inside the lobby he would just walk past, avoiding eye contact, refusing any source of communication. This has been the worst experience in customer care from upper management. If you choose to buy at this dealership, make sure you have a full inspection and don't plan on the GM to raise a finger, unless it's the middle one. More

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My experience with the staff at Tom Wood was excellent, everyone I interacted with from the sales team to the finance department were friendly, professional and attentive. At no point did i feel pressured everyone I interacted with from the sales team to the finance department were friendly, professional and attentive. At no point did i feel pressured by any of the staff, and Lauren and Mark went the extra mile to help me locate and reserve the exact GTI I was looking for before it even arrived on site at their dealership. Considering the scarcity of new vehicle inventory all over the country, the fact they only charged MSRP with no mark up was amazing! The entire process to test drive and purchase the car the day it was available took a whopping 90 minutes, which must be a record for the fastest sale ever! Tom Wood just picked up another loyal customer, and I plan on visiting Tom Wood dealerships for any future vehicle purchases should they arise. More

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My sales person, Mikel was great, everyone there was pleasant to work with. The sales and finance staff I dealt with were extremely helpful and constantly asked if there were any questions I had. pleasant to work with. The sales and finance staff I dealt with were extremely helpful and constantly asked if there were any questions I had. More

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