My service rep Chad Zastrow was and always is a great
person to work with. The service he did for me was nothing short of excellent.
person to work with. The service he did for me was nothing short of excellent.
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by pilotman
Verified Customer
Verified Customer
Nov 19, 2021 -
Rapids Honda responded
Thank you so much for your excellent review! We are so glad that Chad had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Avoid this dealership like the plague. Dishonest sales
people, terrible service team. They make promises (which are on the purchase agreement) and then make excuses why the work doesn't get performed. T
people, terrible service team. They make promises (which are on the purchase agreement) and then make excuses why the work doesn't get performed. Try to sell you other services when you bring your car in for warranty service claiming it needs to be done before the warranty work. DO NOT GO HERE or you will regret it.
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by Avoid Rapids Honda
Other Employees Tagged:
Katie Young
Dec 05, 2021 -
Rapids Honda responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Ken Grantwit
Business Marketing Manager
(952) 207-7887
kgrantwit@rapidshonda.com
Great service with quick turnaround time. The service rep
that checks u in is super nice listens to what u have to say.
that checks u in is super nice listens to what u have to say.
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by mletterman94
Verified Customer
Verified Customer
Nov 18, 2021 -
Rapids Honda responded
Thank you! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Great professional service. Arrived at appointment time.
Work was finished on time when promised. Nice experience!
Work was finished on time when promised. Nice experience!
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by jjnelson11
Verified Customer
Verified Customer
Nov 17, 2021 -
Rapids Honda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Great service and quick turnaround time. I always feel
well taken care of before and after my appointments.
well taken care of before and after my appointments.
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by blyles0
Verified Customer
Verified Customer
Nov 14, 2021 -
Rapids Honda responded
Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Chad was wonderful! Super helpful made my experience go
super smooth thank you Chad!!perfect
super smooth thank you Chad!!perfect
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by bushelandapeck30
Verified Customer
Verified Customer
Nov 10, 2021 -
Rapids Honda responded
Thank you for your very kind review for Chad and our team. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Always easy to work with. Scheduled at a convenient time.
Picked up same day without issues.
Picked up same day without issues.
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by Anonymous123
Verified Customer
Verified Customer
Nov 08, 2021 -
Rapids Honda responded
Here at Rapids Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The service department was great; Chad was very prompt
and ready to check me in as soon as I pulled in to the bay. The waiting area was clean and comfortable and I was able to work while I waited.
I ma
and ready to check me in as soon as I pulled in to the bay. The waiting area was clean and comfortable and I was able to work while I waited.
I made the appointment here because of a coupon book I received in the mail- LOF and tire rotation for $49.88. I also had the air filter replaced for $52.65 and the cabin filter replaced for $69.90. Somehow, I was charged for $198.15, though. I'm not sure the math adds up.
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by Chris
Verified Customer
Verified Customer
Nov 01, 2021 -
Rapids Honda responded
Chris, thank you so much for your kind words for Chad, Please reach out if you would like to further the discussion,
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Convenient and easy to access. The staff is always
pleasant. I like the way the drive in is set up.
pleasant. I like the way the drive in is set up.
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by lori.mortek
Verified Customer
Verified Customer
Oct 27, 2021 -
Rapids Honda responded
Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad we were able to help, Lori, and we hope to see you again!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Highly recommend these guys, the service is spot on and
attention to detail we all expect. Did recommend this to my mother, and she will buy next car from them.
attention to detail we all expect. Did recommend this to my mother, and she will buy next car from them.
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by dstephan8278
Verified Customer
Verified Customer
Oct 22, 2021 -
Rapids Honda responded
Here at Rapids Honda, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
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