The actual service was fine, but this is the third time I
had to bring in for the issue and the light still came on after, when I called they did not really want to help me.
had to bring in for the issue and the light still came on after, when I called they did not really want to help me.
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by nicole_lindgren
Verified Customer
Verified Customer
Apr 26, 2021 -
Rapids Honda responded
Hello Nicole. We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Always superb service! Never disappointed when needing
service done on my Passport. Staff is always friendly and sure to make your experience completely satisfied. Will be back!
service done on my Passport. Staff is always friendly and sure to make your experience completely satisfied. Will be back!
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by andreaderr
Verified Customer
Verified Customer
Apr 05, 2021 -
Rapids Honda responded
Thank you, Andrea, for your feedback on your recent visit to Rapids Honda. I'm glad to hear that we were able to assist you and that you had such a positive experience. We really appreciate your business. Please let us know what we can do for you in the future.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Great service friendly very complete answer all we
questions. I will go to back all person's are very professional. I would tell other people to go there
questions. I will go to back all person's are very professional. I would tell other people to go there
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by hondabobb
Verified Customer
Verified Customer
Apr 01, 2021 -
Rapids Honda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new vehicle!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Still don't have a navigate system that works. Many
staff members have tried but it still doesn't work. Understand that several of your costomers have had the same problem. FIX IT!
staff members have tried but it still doesn't work. Understand that several of your costomers have had the same problem. FIX IT!
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by vern9803
Verified Customer
Verified Customer
Other Employees Tagged:
Travis Johnson, Eric Mulvihill, cannot remember all their names. Sorry.
Mar 29, 2021 -
Rapids Honda responded
Hello,
Thank you for your review. We’re sorry your navigation system repair hasn't gone as planned, and we’d like to address these issues with our team. Please feel free to reach out to me directly so that we can continue to help. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Staff was very attentive and provide me with the Best
Customer Service. Greatly appreciated!
Office environment was clean and Covid- 19 prevention measures wete provided
Customer Service. Greatly appreciated!
Office environment was clean and Covid- 19 prevention measures wete provided
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by dojajinadu
Verified Customer
Verified Customer
Mar 28, 2021 -
Rapids Honda responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Chad was great to work with and explained things well. I
wasn't happy with what needed to be done but he understood that as well.
wasn't happy with what needed to be done but he understood that as well.
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by kyle89
Verified Customer
Verified Customer
Mar 25, 2021 -
Rapids Honda responded
Thank you, Kyle, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rapids Honda are glad to have you as a customer.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Chad was great to work with and very transparent with our
vehicle needs. We would go back to him for sure! Our vehicle is running great;)
vehicle needs. We would go back to him for sure! Our vehicle is running great;)
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by anderl3
Verified Customer
Verified Customer
Mar 23, 2021 -
Rapids Honda responded
Thank you,Ander! Chad and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I made an appointment for an oil change and arrived a few
minutes early. I was greeted Chad and we had a chance to discuss other work likely necessary at the mileage my Pilot was at. He gave me an honest e
minutes early. I was greeted Chad and we had a chance to discuss other work likely necessary at the mileage my Pilot was at. He gave me an honest estimate and explained how long it would take. There was no pressure to things right away. I will be back when my budget accommodates this someone extensive maintenance issue (new Timing Belt). The oil change, inspection and tire rotation were done faster than was even estimated.
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by kirbyp42
Verified Customer
Verified Customer
Mar 23, 2021 -
Rapids Honda responded
Kirby, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Chad. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I appreciated all the help with the settings since this
older-generation brain isn’t so good at technology. I will for sure be coming back to see you for future service!
older-generation brain isn’t so good at technology. I will for sure be coming back to see you for future service!
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by boatzdance
Verified Customer
Verified Customer
Mar 22, 2021 -
Rapids Honda responded
Thank you for your review! We're glad our team could set you up right and are happy to offer more support if needed. Please let us know if there's anything else we can help you with, and thanks for choosing Rapids Honda. We look forward to working with you again!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Rapids Honda has always taken care of me when I have a
car appointment, nothing but the best in the midwest! Chad Zastrow was great to work with that morning when I dropped my car off. Thanks Mike
car appointment, nothing but the best in the midwest! Chad Zastrow was great to work with that morning when I dropped my car off. Thanks Mike
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by michaeljwatroba
Verified Customer
Verified Customer
Mar 21, 2021 -
Rapids Honda responded
Thank you, Michael, for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad that Chad was able to help, and we hope to see you again!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
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