The oil change was done in a timely matter.
Good customer service and friendly. I wouldn't mind getting some coupons since we own four other Honda's.
Good customer service and friendly. I wouldn't mind getting some coupons since we own four other Honda's.
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by alzylka
Verified Customer
Verified Customer
Mar 08, 2022 -
Rapids Honda responded
Thank you for taking the time to share your thoughts on working with Chad and our team. We're glad to hear we delivered such a great experience!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Very helpful explains what is done to the vehicle also
very friendly and always in good mood
very friendly and always in good mood
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by marycolby111
Verified Customer
Verified Customer
Mar 07, 2022 -
Rapids Honda responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Mary, please do not hesitate to let us know. We are always happy to help!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Chad in service has always been helpful great business to
work with. Everyone there has always been very helpful and pleasant. They even cleaned the inside and outside of my car when I had it serviced! Great
work with. Everyone there has always been very helpful and pleasant. They even cleaned the inside and outside of my car when I had it serviced! Great business to work with ! I like tge fact that they can fit you in if needed and when making a appointment it doesn't take forever to get in. Highly recommend coming to rapids honda in coon rapids Minnesota. On a scale from one - 10 I would give them a ten plus!
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by gail.haggberg
Verified Customer
Verified Customer
Mar 04, 2022 -
Rapids Honda responded
Thank you, Gail! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
My tires were not rotated or inflated despite being
charged for the service. I did not receive the free car wash either. Also, I’ve attempted to contact the dealership three times now to discuss and ha
charged for the service. I did not receive the free car wash either. Also, I’ve attempted to contact the dealership three times now to discuss and have not received a call back.
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by danholmgrn1188
Verified Customer
Verified Customer
Mar 18, 2022 -
Rapids Honda responded
Thank you for bringing this to our attention, Dan. Customer service is our top priority, and while we're glad that the issue has been resolved, we're truly sorry that your initial visit was not up to par. We hope you will give us another chance to serve you and demonstrate that we can do better!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Very good please and people so far so good, Hopefully
stay friendly and low price good service
stay friendly and low price good service
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by crnovrelo1
Verified Customer
Verified Customer
Feb 28, 2022 -
Rapids Honda responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
This dealership is fantastic!
Everyone who works here, in every department, is so kind and helpful. I love when I bring my car in for service they always wash it. Service departme
Everyone who works here, in every department, is so kind and helpful. I love when I bring my car in for service they always wash it. Service department is awesome! So is all the managers and sales employees! Love this dealership. My favorite!
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by CHRISLEONZAL
Verified Customer
Verified Customer
Feb 23, 2022 -
Rapids Honda responded
Chris, Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Buying experience was great!
Car had issues & service department could have done far more to correct the issue. Instead I was directed to a "make" specific dealer. My warranty as
Car had issues & service department could have done far more to correct the issue. Instead I was directed to a "make" specific dealer. My warranty as part of the deal was basically worthless.
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by nthent
Verified Customer
Verified Customer
Mar 10, 2022 -
Rapids Honda responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Lance Spah
Service Director
(952) 207-7860
lspah@rapidshonda.com
Have used the service department a couple of times and it
has been a very good experience. The convenience of getting a ride to work has been nice. Last time it was going to take too long to get a ride, so
has been a very good experience. The convenience of getting a ride to work has been nice. Last time it was going to take too long to get a ride, so Chad got me a loner so I could make my meeting. I appreciated the consideration of me time.
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by hawes_c
Verified Customer
Verified Customer
Feb 21, 2022 -
Rapids Honda responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I was very pleased with the courteousy shown by the
service department. They were friendly and kind.
service department. They were friendly and kind.
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by judy.svenddal
Verified Customer
Verified Customer
Feb 21, 2022 -
Rapids Honda responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Judy, please do not hesitate to let us know. We are always happy to help!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
We have been treated wonderfully every time we go in.
They are always accommodating on time and courteous with service.
They are always accommodating on time and courteous with service.
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by trumpetim517
Verified Customer
Verified Customer
Other Employees Tagged:
Travis Johnson
Feb 21, 2022 -
Rapids Honda responded
Here at Rapids Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
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