Chadi Chakar | Page 5

Consistency in Service and Attention to All Details I have just picked up my 4th Benz from Mercedes of Boston. Within the last month, Alex Fine has delivered both a 2016 GLE 450 Couple and my latest, a I have just picked up my 4th Benz from Mercedes of Boston. Within the last month, Alex Fine has delivered both a 2016 GLE 450 Couple and my latest, a 2016 S550. Once again, a truly fantastic customer centric experience. From sales to the business office to the orientation of my new S Class, I really do not view much room for improvement. I have been in sales and sales management for well over 30 years. Throughout all that time, I have expressed one consistent message to all of the people who have participated in what I like to call, "delighting the client". Now we all know that this statement may not always ring true in terms of objective accuracy but the general point is clear ... Always try to do two things well and most importantly ... consistently. #1 ... Set proper expectations and strive to exceed them in all situations engaging the high road even when it is difficult and # 2 .... Always achieve # 1. My past experience at MB Boston has been nothing short superb. I truly feel that the team views all clients through the same lens and strives to always exceed expectations for their valued client base. At the risk of embarrassing specific individuals throughout my most two recent experiences at MB Boston, I would be remiss if I did not recognize the team that has sent me off down the road with the most fantastically engineered car in the market today. From the GM, Jeff Davis, who clearly sets the game plan of servicing all aspects and needs of the clients who fuel his business through to my salesperson, who just so happens to be my son, (I certainly stand as his most staunch critic), my entire experience was top tier in delivery. The training and support that both Alex Fine and all of the other members at MB Boston is to be both recognized as well as commended. Being a career sales professional, the training in terms of client interactions and product knowledge are soft dollars well spent. The personnel that I worked with on my latest purchase experience showed complete composure and maturity throughout the entire sales process never losing sight of who they all actually work for! As for the business office, Chadi was absolutely diligent in understanding my objectives and exceeding them upon their delivery. Finally, my product orientation with Fred, was nothing short of amazing. Fred's product knowledge of every function of my 2016 S550 was mind blowing and his subtle way of communication left be both impressed as well as completely well informed on every aspect of my new car. Suffice it to say, in my opinion, the team at MB Boston truly represents the Herb Chambers organization in the manner I know that Herb expects. More

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Friendly and Fabulous Service! Chadi, Jeffrey and Thanh were fantastic to work with! They were very patient and accommodating with finding the right car for me. I highly recommend t Chadi, Jeffrey and Thanh were fantastic to work with! They were very patient and accommodating with finding the right car for me. I highly recommend their services!!! They made my Christmas wish come true!! (Couple recommendations: ensure pizza is a hot and fresh from the oven with additional toppings .... And keep large bows on hand to place on newly sold cars.) :-) More

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Leasing a Merecedes GLK I was very fortunate to have Thanh Nguyen as my salesperson. Thanh was very personable and knowledgeable about the Mercedes Benz vehicles I was intere I was very fortunate to have Thanh Nguyen as my salesperson. Thanh was very personable and knowledgeable about the Mercedes Benz vehicles I was interested in. I leased a GLK with the help of Thanh. He was beyond helpful and made sure that before I left the dealership I knew everything about the vehicle. So very helpful. I would recommend Thanh and Mercedes Benz of Boston to anyone who is looking for a new vehicle More

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Georgina is the best! I have purchased many cars over the years and many Mercedes. I recently purchased my 6th car from Mercedes Benz of Boston. I just bought another car f I have purchased many cars over the years and many Mercedes. I recently purchased my 6th car from Mercedes Benz of Boston. I just bought another car from Georgina and Chadi and it was another great experience from start to finish. Thanks guys! More

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Elite Benz Experience! Maged is great! Herb Chambers of Boston offers great service. Maged Armanious is very professional, kind and understands clients needs. His services are exceptional Herb Chambers of Boston offers great service. Maged Armanious is very professional, kind and understands clients needs. His services are exceptional/organized from finding out what I was looking for in a new car to delivery. The process was so smooth and simple with no delays. This is my second car bought from Maged. I recommend him to friends, family and whomever looking for great service and luxarious Benz experience. More

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