Chance Guild

I brought my truck in because of two senor faults cross traffic and blis fault. They kept the truck all day i came to pick up waited forever just to find out the were still working on it. And i needed a ne traffic and blis fault. They kept the truck all day i came to pick up waited forever just to find out the were still working on it. And i needed a new tailight for almost 800 dollars told them i csnt afford and should be under warranty, they said it is because it was damaged. They said it was still okay lights wise but need to clear faults abd after i asked they said they could give me a rental.Next day I didnt go because I saw on my phone that it sat in the parking lot most of the day until the end of day and said they were having troubles resetting faults. Next day I was told will be done and delivered. Which it didn't i showed up had to wait still trying to clear faults. When I got the truck back it still has faults and some features still don't work but don't want to go back cause I don't have time or money to fix. I think the guy i was working with was named Don? Not much help or quick with updates leaving me hanging. I think the guy Chance? Is his name was very helpful and at least got me updates and apologized for the lack of service from. Chance is great More

by careyhiggins Verified Customer Verified Customer

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Many thanks to your crew to move my vehicle through and also help my wife update her Ford Pass access on her phone also help my wife update her Ford Pass access on her phone More

by Jim Lenseth Verified Customer Verified Customer

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Very professional , work was done is a timely manner, polite and very informative about the issues. polite and very informative about the issues. More

by JWALEK Verified Customer Verified Customer

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Great team of people always keeps me informed with what’s going on with my vehicle. going on with my vehicle. More

by Mikebecker101516 Verified Customer Verified Customer

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They did a phenomenal job addressing an urgent issue quickly and clearly. I am impressed and grateful. quickly and clearly. I am impressed and grateful. More

by andyalpart Verified Customer Verified Customer

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very satisfied with the service dept and everyone that helped me to make everything go so smoothly thankyou. helped me to make everything go so smoothly thankyou. More

by LEPAGE.DAVID743 Verified Customer Verified Customer

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Outstanding service team. They continue to be the best and improve. the new facility makes it even better. They continue to be the best and improve. the new facility makes it even better. More

by sclouth952 Verified Customer Verified Customer

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Friendly and prompt service! Fast and great communication. Would definitely come back for future service. Fast and great communication. Would definitely come back for future service. More

by KTCHEN33 Verified Customer Verified Customer

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DePaula Ford’s mobile service came through again- they performed a software update and oil change at my place if wirk- such a great convenience! Fair price, accurate estimate of arrival time/ completion o performed a software update and oil change at my place if wirk- such a great convenience! Fair price, accurate estimate of arrival time/ completion of service, and professional service tech. Great job! More

by dickiestiggs Verified Customer Verified Customer

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They did their very best to talk me out of taking my car in for service. I finally convinced then and they did a fine job. So great work techs but 0 stars for the person that checked me in. in for service. I finally convinced then and they did a fine job. So great work techs but 0 stars for the person that checked me in. More

by KEVINGY Verified Customer Verified Customer

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