Chance Guild
Chance Guild at DePaula Ford

Chance Guild

Service Selling Manager

DePaula Ford

799 Central Ave
Albany, NY 12206

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4.6
107 Reviews

Languages Spoken

English English

4.6

107 Reviews

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107 Reviews of Chance Guild

October 28, 2026

Dealership Rating
Employee Rating

Took 3 weeks for appt, car kept all day, shop unable to do any work More

by Winder.deb
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lenny Farnam

October 22, 2026

Dealership Rating
Employee Rating

Service Department is terrible poor communication and straight up don't know what's going on mega dealers with no care for customers More

by chrisfirecat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lenny Farnam

October 20, 2026

Dealership Rating
Employee Rating

I was able to purchase a set of 4 tyres for my pickup and got a significant discount on the 4th tire. The alignment was remedied as well. More

by GREENEBRIAN90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

October 20, 2026

Dealership Rating
Employee Rating

I was able to get my NY state inspection and an oil change while waiting at the dealership, good courteous service. More

by GREENEBRIAN90
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

October 13, 2026

Dealership Rating
Employee Rating

Lenny in Service and Rob W. Technician are a valuable asset to Depaula. They are your front line to success when things go bad for the customer. More

by DOUGEE154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 05, 2026

Dealership Rating
Employee Rating

Ery nice modern dealership. Car misdiagnosed for $1400 of work but they will review situation. Solution TBD NEXT WEEK More

by WMAZZARE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

October 04, 2026

Dealership Rating
Employee Rating

Chance is amazing! Everytime I’ve had a problem he has immediately helped, and resolved the issue. His customer service skills are amazing and he’s running a great team More

by taylashlenflec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

September 30, 2026

Dealership Rating
Employee Rating

The Depaula Ford Service department personnel were all courteous and friendly. The service was done quickly and completed well. More

by JIMC1041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

September 26, 2026

Dealership Rating
Employee Rating

accurate estimate and service with excellent explanation of what was needed. The wait time was also okay. More

by lCMIRABILE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

September 20, 2026

Dealership Rating
Employee Rating

Lenny takes great care of his customers! He’s honest and genuine. He’s always a pleasure to work with. More

by John F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

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