Chance Guild
Chance Guild at DePaula Ford

Chance Guild | Page 2

Service Selling Manager

DePaula Ford

799 Central Ave
Albany, NY 12206

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4.6
71 Reviews

Languages Spoken

English English

4.6

71 Reviews

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71 Reviews of Chance Guild

April 30, 2026

Dealership Rating
Employee Rating

Very professional , work was done is a timely manner, polite and very informative about the issues. More

by JWALEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 29, 2026

Dealership Rating
Employee Rating

Great team of people always keeps me informed with what’s going on with my vehicle. More

by Mikebecker101516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan from service

April 27, 2026

Dealership Rating
Employee Rating

They did a phenomenal job addressing an urgent issue quickly and clearly. I am impressed and grateful. More

by andyalpart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

April 27, 2026

Dealership Rating
Employee Rating

very satisfied with the service dept and everyone that helped me to make everything go so smoothly thankyou. More

by LEPAGE.DAVID743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David in truck service , the cashier didn,t get her name

April 23, 2026

Dealership Rating
Employee Rating

Outstanding service team. They continue to be the best and improve. the new facility makes it even better. More

by sclouth952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don

April 19, 2026

Dealership Rating
Employee Rating

Friendly and prompt service! Fast and great communication. Would definitely come back for future service. More

by KTCHEN33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

April 17, 2026

Dealership Rating
Employee Rating

DePaula Ford’s mobile service came through again- they performed a software update and oil change at my place if wirk- such a great convenience! Fair price, accurate estimate of arrival time/ completion o More

by dickiestiggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

April 15, 2026

Dealership Rating
Employee Rating

They did their very best to talk me out of taking my car in for service. I finally convinced then and they did a fine job. So great work techs but 0 stars for the person that checked me in. More

by KEVINGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lenny Farnam, Jason Keville

April 11, 2026

Dealership Rating
Employee Rating

I had a really good experience with DePaula Ford's Service Department. The work needed was done quickly, under warranty no questions asked and, being open on week nights til 6 made it easy to pick up More

by joseph.obrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 08, 2026

Dealership Rating
Employee Rating

A needed part was supposed to be ordered in Oct, after several months I called to check status, apparently it had not been ordered. I called again in Feb, was told I'd be called when the part was in but w More

by doclisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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