Chance Guild
Chance Guild at DePaula Ford

Chance Guild | Page 4

Service Selling Manager

DePaula Ford

799 Central Ave
Albany, NY 12206

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4.5
63 Reviews

Languages Spoken

English English

4.5

63 Reviews

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63 Reviews of Chance Guild

March 01, 2026

Dealership Rating
Employee Rating

Quick response upon arrival. Check in was thorough and estimated wait time was accurate. Enjoyed fresh brewed coffee! More

by mcahill2736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

February 26, 2026

Dealership Rating
Employee Rating

Chance, Lenny, and Jason are always happy to help. They have good product knowledge and are good communicators, providing updates and explanations as needed. More

by Rhonda Bambrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

February 26, 2026

Dealership Rating
Employee Rating

Easy drop off. Welcoming greeter, car finished when promised. Overall, I love my Bronco Sport! More

by Marylou
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild

February 25, 2026

Dealership Rating
Employee Rating

Issue not solved. Polite service staff. Too many requests to fill out this survey almost every day More

by CGS111796
Recommend Dealer
No

Other Employees Tagged: Chance Guild

February 25, 2026

Dealership Rating
Employee Rating

NA Quick to get in for services, work friendly waiting area to stay productive, Friendly and personal service More

by Wheffjr
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild

February 22, 2026

Dealership Rating
Employee Rating

Love new service center. Staff is friendly and helpful. Easy drop off and pick up. More

by Sanzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

February 22, 2026

Dealership Rating
Employee Rating

Everyone was knowledgeable , courteous and the job was completed with in the estimated time. Took a while to get an appointment More

by JT2WALT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 21, 2026

Dealership Rating
Employee Rating

I’ve been a Depaula (and previosly Orange Ford) customer for 25+ years, service is always excellent and I’ve never had a bad experience with the service department. They always explain the type of work to b More

by wmfitzpatrick73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 21, 2026

Dealership Rating
Employee Rating

Glen was great, very quick and efficient in getting me to my goals in purchasing a vehicle. More

by fitnesscooper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Glenn Cummings, Hussain Said

February 20, 2026

Dealership Rating
Employee Rating

During a recent service on my 2003 excursion, technician identified bad play in the steering gear box. Chance and the crew got it in and work was done quickly and professionally More

by RREINERS
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild

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