Chance Quick

Covert Cadillac Bee Cave responded

Thank you so much for your wonderful review! We are thrilled to hear that you had the best car buying experience with us at Covert Cadillac Bee Cave. Adler Gunn and the entire team are committed to providing knowledgeable, patient, and outstanding service, and it’s great to know we made such a positive impression. We truly appreciate your trust in us and look forward to serving you again in the future. Thank you for being part of the Covert family!

Covert Cadillac Bee Cave responded

Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. You're absolutely right, and we want to acknowledge that we made a mistake in delivering your vehicle without completing the state inspection. That should not have happened, and we sincerely apologize for the oversight. We’re glad your salesperson responded quickly and worked to get that taken care of, and as a gesture of apology, our manager filled up your gas tank to help offset the inconvenience. While we know that doesn’t completely make up for the frustration, we hope it showed our effort to make things right. We also hear your concerns about communication, and we agree—no customer should ever feel like they’re being put on the back burner. We’re taking your feedback seriously and using it to improve how we stay in touch with our customers after the sale. Thank you again for giving us the opportunity to earn your business. We do hope you’re enjoying your Challenger, and if there’s anything more we can do to assist you, please don’t hesitate to reach out.

Covert Cadillac Bee Cave responded

Thank you for your feedback! We’re thrilled to hear that Chance Quick provided you with such amazing service and ensured your experience at Covert Cadillac Bee Cave ended on a positive note. We’re sorry to hear about the earlier part of your visit and appreciate your honesty. Your satisfaction is our top priority, and we’re grateful that Chance could step in and make things right. If there’s anything further we can do to assist you, please don’t hesitate to reach out. Thank you for choosing Covert Cadillac Bee Cave, and we look forward to serving you again!