Chandra Hamilton | Page 2

I Love everything about this place! Great quality service with good people to do business! Great quality service with good people to do business! More

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So this started out as a frustrating experience. First, the transmission in my 2020 Ford F-150 needed overhauled. Its out of factory warranty because I put a lot of miles on it. They overhauled it First, the transmission in my 2020 Ford F-150 needed overhauled. Its out of factory warranty because I put a lot of miles on it. They overhauled it at a cost upwards of $6,500. Thankfully I did my research and bought an aftermarket warranty. I got my truck back and after a few days it started having issues again. So I took it back in. They couldn't duplicate my concern so they couldn't do anything without knowing what I was experiencing. I took a video of what it was doing and when it would do it. I sent my service advisor Chandra the videos. She suggested I bring it back in but with my work schedule it wasn't easy driving it to Wichita so they arranged to pick it up and drop off a loaner vehicle for me. It was a hydraulic line that was in need of repair so it needed a new transmission, at a cost upwards of $7,000. After I got my truck out of service, maybe the next day, my multimedia screen went black. No radio, no backup camera, no navigation. Screen completely black. I called Mel Hambelton up and asked what it was and how much it would cost since my warranty didnt cover it. Took it in for diagnostics, they told me what it was and how much. After some back and forth with the warranty company, with Ford Motor Companies Customer Relations Department, and the Dealership, it was the warranty company in the wrong for saying that it wasn't covered. Mel Hambelton called me to let me knownit was covered and offered to get it in for service. I dropped the truck off for service, picked up a loaner vehicle and I was happy with the experience despite the growing frustration. Chandra is an amazing service advisor, Stan is great with Customers, and Mel Hambelton is still the only Dealership in the United States that I feel confident and trustworthy about taking my vehicles. Or even buying vehicles from. I did have to apologize o them because my truck was dirty on the outside from 4,000 miles on a business trip in Colorado/Utah. 😀 Chandra said they'd wash it up for me and see about getting the oil changed as a courtesy. That right there is next level, above and beyond service. 10/10 Highly Recommend. More

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Service area is the Best,Always very nice and Helpful. Waiting room always vary clean. Waiting room always vary clean. More

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Rudy,James, and Chandra were great to work with. Found the perfect vehicle for me and stayed within my budget! Found the perfect vehicle for me and stayed within my budget! More

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Aubrey made our buying experience extra special. The level of service far exceeded our expectation. He was able to find us a very hard to find car and delivered to us to test drive. Above and beyon The level of service far exceeded our expectation. He was able to find us a very hard to find car and delivered to us to test drive. Above and beyond! I recommend everyone give Aubrey a call to find any vehicle you want More

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Jason at Mel Hamilton Ford was a totally awesome sales person to deal with. No high pressure. Listened to what our needs were and did his best to accommodate them. Bought two cars this time. person to deal with. No high pressure. Listened to what our needs were and did his best to accommodate them. Bought two cars this time. More

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Always great customer service ! Always a great experience when I come here! Fast friendly service every time. I always send all my friends to Dorian when they are looking for a vehic Always a great experience when I come here! Fast friendly service every time. I always send all my friends to Dorian when they are looking for a vehicle! More

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A Good Deal I had a Ford Escape I had bought from Mel Hamilton before . I decided to trade it in because mail Hamilton was having a sale. I had a Ford Escape I had bought from Mel Hamilton before . I decided to trade it in because mail Hamilton was having a sale. More

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Awesome Service On Sunday, June 10th, my in-laws, who are in their mid-seventies, drove from their home in south Louisiana to Wichita for a visit. While south of Tul On Sunday, June 10th, my in-laws, who are in their mid-seventies, drove from their home in south Louisiana to Wichita for a visit. While south of Tulsa, they decided to stop and fill up. When they started the car again, there was a loud noise, smoke started coming out of the hood and there was a funny smell in the car. My father-in-law shut the car off and opened the hood to inspect what had happened. After poking around a bit he realized that part of the air conditioner had broken apart. This was strange because it was part of an overall fix from an accident he was in and that part was rebuilt by the body shop. He taped it together, however now they were without air conditioning in the 90-plus degree heat, still with several hours to go. They would have stopped, but had an ice chest full of food for us. When they arrived at our house, it was 7:30 PM; they were exhausted, drenched in sweat and in a very unpleasant mood. I would have been also if I had driven that long with the windows down to try and get some sort of relief. My father-in-law asked me where to take the car, a Ford Edge. I recommended my local shop until he said he would prefer to take it to a Ford dealer and asked how many we had in Wichita. Since I have a friend who recently had a series of bad experiences at the “other” dealer in Wichita on the east side and remembering someone saying something positive about Mel Hambelton, I told him to try you. That made me a little nervous because I had no personal experience and just stuck my neck out with him. The next morning he and my mother-in-law paid you a visit. I was honestly nervous all day at work knowing that I would hear about it first thing when I got home. Sure enough when I walked in the door, my father-in-law was waiting to tell me about his experience. He could not stop gushing about how well everything went. It seems that when he drove in and told the service advisor his story, she told him that they would be happy to get him taken care of that day. He said the shop was very busy but the advisor did not use that as an excuse and got his vehicle pulled back quickly. He then told me about how nice the waiting area is, how good his chorizo burrito was at the customer lunch counter and how friendly everyone was. He also complimented your service staff on taking pictures and videos for him regarding the damages so he could take that to his insurance company. The mechanic also did not just fix the original problem but took the time to make sure other things were good. By doing this, he pointed out several other issues from the previous fix that needed attention. He said everyone really seemed to go above and beyond for him. The last thing he said was how reasonable the bill was. Please accept my sincere thanks for making what was a terrible experience much better. I wish I had everyone’s name so that I could call him or her out personally. I ask that you look into who had contact with him and make sure they know how much they did to make him feel like a valued customer. I will definitely recommend your service department going forward and have shared this story to my friend who used “the other guy”. Your dealership truly shows what good values are all about and what it means to be Wichita proud. More

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The Perfect Christmas Gift!!! My wife & I were shopping for Trucks... Ford Trucks. We ended up at Mel Hambelton because after a Sunday of browsing dealers (MH leaves most of their My wife & I were shopping for Trucks... Ford Trucks. We ended up at Mel Hambelton because after a Sunday of browsing dealers (MH leaves most of their vehicles open, we were able to view every vehicle inside and out) we found several we liked. We pulled in and Christie walked right up to us and greeted us with her huge smile. We spent the next 4 hours looking at numerous F150's... I mean we were 'all over' the lot. Christie was knowledgeable with every model... if she questioned something she pulled out her handy handheld device which had the answer. She served us FRESHLY BAKED chocolate chocolate chip cookies... yes FRESH. During negotiations she even served my wife fresh soft tacos... so we could finish the deal LOL!!! I'm giving Christie 5 stars because she is: knowledgeable talked to both of us sense of humor after the sale follow-ups (we purchased wheels) service follow up (brakes fixed) Walk in ask for Christie you wont be disappointed. More

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