Charles Archer
Charles Archer at Casey Kia

Charles Archer | Page 52

Sales Consultant

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

Contact Me
5.0
687 Reviews

Charles came to Casey in June of 2016. He has 24+ years of automotive experience. Also multiple years of Presidents Club member, & awarded for Salesperson Of The Year for 2018. He's also Kia University Certified & awarded a Masters Certification since 2020. He enjoys cars, sports, and music.

Dealership Experience

10 yrs, 4 mos

Industry Experience

28 yrs, 5 mos

Specialties & Trainings

Presidents club member & Salesperson of the year for 2018

5.0

687 Reviews

Write a Review

687 Reviews of Charles Archer

March 26, 2019

Dealership Rating
Employee Rating

Buying a used car Great customer service, upfront and informative, worked hard to give me all the information about the policy and other options. A true asset to your b More

by Refereeguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Costner, Jay Iglesias, Steve Mitchell

Mar 26, 2019

Casey Kia responded

Thank you so much for your wonderful review! We are grateful for the opportunity to earn your business. It is our primary goal to provide all the information to make a well-informed decision. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 24, 2019

Dealership Rating
Employee Rating

Amazing Service Charles is an outstanding sales representative! I've been to many dealerships in the past few months in search of a vehicle, and his customer care sur More

by MzCee34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2019

Casey Kia responded

Thank you so much for your wonderful endorsement of Charles and his customer service. Your feedback is very important to us. Thank you for allowing us the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 11, 2019

Dealership Rating
Employee Rating

KIA Forte Charles was courteous and on the ball. Great purchasing experience and knowledge. Financing was a breeze to complete. No complaints or questions unan More

by msgtpike
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Jernigan

Mar 24, 2019

Casey Kia responded

Thank you so much for your positive feedback about Charles. It is our goal to exceed our customer’s expectation with radical hospitality. We also strive to provide as many options as possible for our customers to make a well informed decision. Thank you again for the positive review and your service! Please let me know if you need anything in the future. I am grateful for your business. Sincerely, Roberto A. Dial- General Manager

March 09, 2019

Dealership Rating
Employee Rating

Customer Service Experience He's a very knowledgeable Salesman with over 25yrs exp and which I call a Professional! He explains the applications clearly and straight to the point More

by Intagraderz Muzik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2019

Casey Kia responded

Thank you so much for your positive feedback on Charles. I am so happy that he provided you with excellent, professional customer service. It is our goal to treat all of our guests like family. Thank you for allowing us the opportunity to earn your business. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

March 07, 2019

Dealership Rating
Employee Rating

Professionalism We met with Charles on 2/28 to buy a used Ford. Even though it was the end of the night and he was extremely busy, Charles never made us feel rushed. More

by Steve1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Mitchell

Mar 24, 2019

Casey Kia responded

Thank you so much Steve for the kind words about Charles. We value our customer’s feedback. It allows us to improve and find better ways to serve our customers. Thank you for giving us the opportunity to earn your business. We look forward to continuing service for your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 06, 2019

Dealership Rating
Employee Rating

Amazing work ! Charles took my bad day and made it amazing an amazing one. He’s attentive and caring and honest and you don’t see that very often. I was very satisfi More

by Aconley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2019

Casey Kia responded

Thank you so much for your positive review about Charles. I am extremely happy that he provided you with excellent customer service. I am truly grateful for your business. We strive to treat all of our customers like family. We look forward to taking care of all of your automotive needs in the future. Please let me know you need anything. Sincerely, Roberto A. Dial- General Manager

March 05, 2019

Dealership Rating
Employee Rating

Great experience Super friendly and knowledgeable Took time to explain all details of car features to us and walked us through the sales process step by step Made b More

by Debel143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2019

Casey Kia responded

Thank you so much for your positive feedback about Charles. It is our primary goal to exceed all of our customer’s expectations with radical hospitality. We are truly grateful for your business. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

March 05, 2019

Dealership Rating
Employee Rating

Great salesman Mr. Archer is a great salesman. He was very nice to me and my aunt and made everything quick and easy. I would defiantly recommend him! More

by Kristin
Recommend Dealer
Yes
Mar 24, 2019

Casey Kia responded

Thank you Kristin for your positive review about Charles. We value your feedback about your experience. We strive for excellent customer to all of our guests. Thank you for taking the time to let us know how we are doing. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

February 19, 2019

Dealership Rating
Employee Rating

Amazing and never Forgetful experience He helped pick out my newest upgrade and im so excited when i return ill be sure to look for Charles archer...Thanks you Charles A. More

by Harisha Dary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2019

Casey Kia responded

Thank you so much for your glowing recommendation of Charles. We appreciate your feedback about your experience. Thank you for taking the time to let us know how we are doing. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 19, 2019

Dealership Rating
Employee Rating

Kia/Charles Charles and Kia as a whole made this and easy and effortless experience. I came to the dealership not planning on purchasing a vehicle that day. The e More

by Katewright1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2019

Casey Kia responded

Thank you so much for your positive feedback about Charles. It is our primary goal to provide excellent customer service to all of our customers. Thank you for sharing your wonderful review! Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

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