Charles Artman

Everyone was very friendly and professional. I had a very friendly and nice experience there. I had a very friendly and nice experience there. More

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Sales and managers helpful, knowledgeable and answered all our questions. Honest and fair with trade and price. all our questions. Honest and fair with trade and price. More

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The people here couldn’t have been more courteous and helpful. They worked well past closing to make sure we had what we wanted. Thank you guys helpful. They worked well past closing to make sure we had what we wanted. Thank you guys More

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Troy made the entire process enjoyable and completely anxiety-free! I had a great experience. anxiety-free! I had a great experience. More

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Started off by returning Mo's sales call. He listened to what I was looking for and worked with us on a trade in. Easy going experience with both Mo and Charles. I've bought here multiple tim He listened to what I was looking for and worked with us on a trade in. Easy going experience with both Mo and Charles. I've bought here multiple times before and will continue to do so and recommend to others. More

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Had no complaints, very professional and polite, answered all my questions. Great people and doing a xxxx of a job. all my questions. Great people and doing a xxxx of a job. More

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Love it ! !! Everyone was friendly and good to work with . Look forward to doing more business in the future. !! Everyone was friendly and good to work with . Look forward to doing more business in the future. More

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Mr. Sidney Ruth is professional, kind and knowledgeable, kind and answer all your questions truthfully. kind and answer all your questions truthfully. More

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It was very good experience working with Sidney. You will get the best price and trade value in town for sure. You will get the best price and trade value in town for sure. More

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I guess the third time is NOT the charm for Heritage when it comes to customer experience. On November 8, 2024, I visited the dealership to cancel an extended warranty on my current vehicle purchased from it comes to customer experience. On November 8, 2024, I visited the dealership to cancel an extended warranty on my current vehicle purchased from Heritage. This was in preparation for a future vehicle purchase, ensuring I would receive the maximum refund before further depreciation. Fast forward to November 18, I inquired about a Ram 1500 after seeing attractive pricing online. I worked with a salesperson named Phat and received an appraisal for my vehicle at $25,000 from “Chuck.” Unfortunately, we couldn’t finalize a deal before my planned vacation starting November 21, and I knew I’d miss out on the November rebates. No problem there. Fast forward to tonight, December 9. I scheduled an appointment with Phat to inquire about a Dodge Durango, which had promising incentives for December. That’s when the problems began to snowball. Extended Warranty Mismanagement Heritage never processed the cancellation of my extended warranty from November 8. Their excuse? “Whoops, we must have forgotten to send the email.” Considering dealerships lose money when customers cancel warranties, this feels suspicious at best. The refund amount I was expecting—$3,678—remains unresolved. Unjustifiable Trade-In Value Drop I was shocked to see my trade-in value drop from $25,000 (offered on November 18) to $22,3XX tonight—a nearly $3,000 reduction in less than three weeks. I was told this was because of the time elapsed since the initial appraisal. Adding insult to injury, the new offer included a $2,000 appraisal bonus currently being advertised. This means the actual value of my trade was just $20,3XX. Both NADA and KBB estimate the fair value of my vehicle at $26,000. Price Markup and Manipulative Practices The Durango I was interested in was marked $1,500 higher than its advertised internet price. When I pointed it out, I was told it must have been a “computer glitch.” Conveniently, they “fixed” the price—but only after I caught the discrepancy. Moreover, when I asked for the $2,000 appraisal bonus to be added on top of the trade-in value as advertised, I was told it was already “bundled in.” Despite the clear promotional messaging, Heritage refused to honor the bonus as an addition, citing the irrelevant fact that I purchased my vehicle at a discount for $29,500. Unprofessional Attitude The parting words from Chuck, “You can try and shop elsewhere. Let me know how that works out for you,” were dismissive and unprofessional. For a repeat customer like me, this was the last straw. This experience left me feeling slighted and unappreciated. From the extended warranty mishandling to deceptive pricing and trade-in practices, it’s clear that Heritage and MileOne prioritize their profits over customer satisfaction. I will not do business with them again. If you value transparency and respect, I recommend looking elsewhere for your next vehicle purchase. More

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