Charles Draper | Page 37

Lakeland VW Feels Like Home Our family is a VW crew to say the least! Currently on our 11th VW and have purchased/leased the most recent 4 of those from Lakeland VW. Every time w Our family is a VW crew to say the least! Currently on our 11th VW and have purchased/leased the most recent 4 of those from Lakeland VW. Every time we’ve had a great experience, felt we were treated honestly and fairly, and appreciated the genuineness of the whole staff. Brad is our go-to guy and everytime has made sure we know and understand the car we are buying, the numbers being crunched on the final price, and that he is available to answer any future questions at any time via phone or email, an option we’ve utilized a few times! Along with Brad, the managers, finance department, and service department have always shown the utmost professionalism and exemplified a solid team. Thank you to Lakeland VW and we look forward to buying our next 11 VWs from you guys down the road! More

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Amazing price amazing service Corey Godden at Lakeland Volkswagen made my first car buying experience quick and easy! Everyone needs to go check him out, you won't be disappointed! Corey Godden at Lakeland Volkswagen made my first car buying experience quick and easy! Everyone needs to go check him out, you won't be disappointed! More

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Exceeds Expectations! Lakeland Volkswagen continues to be the best dealership I’ve ever walked into! When I purchased my car a year ago; Brad’s customer service in Sales so Lakeland Volkswagen continues to be the best dealership I’ve ever walked into! When I purchased my car a year ago; Brad’s customer service in Sales sold me right away! I, honestly, had no intention of committing that day... and I told him that up front. His honesty and knowledge had me right back in the next day to make a purchase! I felt comfortable through the entire process in knowing I was making the right decision. Anytime I’ve returned for Service, Brad continues to be a loyal Salesman. He remembers me and cares to know why I’m there! And when I don’t see Brad, everyone at Lakeland VW is equally welcoming and friendly! More

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Liars and Cheats If you are trading in a lease to get another lease with Lakeland VW beware! We Casey Vanbellehem - (Sales & Leasing Consultant) & Jared Miller (Growt If you are trading in a lease to get another lease with Lakeland VW beware! We Casey Vanbellehem - (Sales & Leasing Consultant) & Jared Miller (Growth Manager) structured a deal to include my miles on my old lease and agreed upon a price. When I went to sign the paperwork and before signing the lease I asked for paperwork to sign that showed that the miles and the remaining payments on the car were covered. The Finance Manager at the time (Jared Miller) lied to me (said he couldn't give me anything that said that) he pointed to where it said $0 for what I owe. I thought everything worked out just fine until a month later I receive a bill saying that I owe $4k in overage mileage fees!!!! When I went in to discuss what had happened (Jared Miller) said he didn't care what happened or what Jared Miller had told me. He was not going to pay a dime of the overage miles. This was my third VW lease and the last lease I bought I was over on my miles but they worked it into the lease. Lakeland Volkswagen lied to me and can not be trusted. Watch out for this dealership!!!! More

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Not honest! At all!! I own a 2013 Passat tdi with 25k miles and was looking to trade it in for a GTI. I was told by the salesman that VW would buy back my vehicle at the v I own a 2013 Passat tdi with 25k miles and was looking to trade it in for a GTI. I was told by the salesman that VW would buy back my vehicle at the value it was prior to the scandal since it was on of the vehicles affected. He also told me that the dealership has no say in the value that VW would give me. After the dealership looked at my vehicle it was rated as in excellent condition. I went ahead and asked what they would give for the trade and they came back with 12k. So prior to the scandal (6 months earlier) I looked up the value of my car and it was 21k. So basically the dealership knows VW would buy back my vehicle at around 19k but they were trying to under cut me and rip me off. I left immediately while the salesman was trying to offer me $500 extra off. This dealership is a joke and tries to capitalize on tdi scandal. I will never go back to this dealership and I will never buy another VW! More

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Lacking Customer service after sale So I bought a Volkswagen jetta tdi from Lakeland Volkswagen 7/13/15 i had to wait till the next day to pick it up Because they had to reflash the c So I bought a Volkswagen jetta tdi from Lakeland Volkswagen 7/13/15 i had to wait till the next day to pick it up Because they had to reflash the computer I drove it home and and it randomly down shifts for no reason so I took it back with 70 miles on it they ordered part I got car back friday the 17th I drove it till Monday and it still has same issue I took it back to them monday the 20th with 300 miles on it they said they would replace it with a new one but at this point I feel I've been given the run around 8/1 and still no new car !!!!!! They assured me if after flashing the computer if car had issues they would swap it out no problem which is now not the case car is broke down at their dealership and I still don't have a replacement so buyer be wAre don't trust their word get it in writing or buy from someone you can trust More

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Not Trustworth Drove five hours from Tallahassee to Lakeland to purchase used car. Negotiated price and other on phone before coming, including that I could have th Drove five hours from Tallahassee to Lakeland to purchase used car. Negotiated price and other on phone before coming, including that I could have the car independently inspected in Lakeland prior to purchase because it had been in accident. Once I got there they would not let me take the car for independent inspection prior to purchase as had been agreed to. There was no down side for them to let me have the car looked at. I left the dealership without the car. If a place cannot honor their word, how can you trust them with such an important purchase! More

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I was recently in the market to purchase my second Jetta. I love the Volkswagen brand, but I’m not a fan of the new body style, so I decided to go with a CPO vehicle. I searched all around the Southeast and I love the Volkswagen brand, but I’m not a fan of the new body style, so I decided to go with a CPO vehicle. I searched all around the Southeast and found the exact one I wanted at Lakeland VW. A few days later, I drove from my home in Atlanta down to Florida to purchase my new car. Hours after my purchase, I contacted the dealership with issues that I noticed with my air conditioning while driving home. In response to problems with my air, the finance manager offered not to fix a car that was obviously not functioning correctly on their lot, but to sell me an additional warranty on top of the one that came with the car. A few days later, I contacted the general manager, Jared, who refused to reimburse me for the $50 deductible that I would have to pay to have my air fixed under the car’s existing warranty. He insisted that he could not even write me a check, but that the only way he could get around the deductible was for me to drive eight hours from Atlanta back down to Lakeland. When I commented to the general manager that I would spend more than $50 in gas driving down there, Jared was still unconcerned and steadfast in his decision. I contacted Volkswagen Corporate with the bad business practices of Lakeland VW and they stepped up to do what was right by paying to have my air fixed. To rectify the issue with my air, the compressor had to be replaced and now my air works fine. I have no idea why the general manager was so rude and was such a jerk about fixing something that was clearly not right when he sold me the car, but I will definitely not even consider Lakeland VW for my third Volkswagen purchase. More

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I would like to say my experience with Lakeland VW was an emotional up and down experience. Buying a car is one many find to be a stressful situation. So the best thing you can encounter is a knowledgable sa emotional up and down experience. Buying a car is one many find to be a stressful situation. So the best thing you can encounter is a knowledgable sales person who has been with the company for Many years.. Our Sales person Jared Miller was a very friendly and amazing person. He answered all the questions my husband and I had and he showed empathy, care, compassion, and concern when he saw that I was not pleased after signing my paperwork. He has called to check up on us and has understood our concerns with the situations we have experienced. A sales person such as Jared deserves many great praises. He would receive a gold star if it was my decision. My hope for the future with this dealership is that I will experience nothing less then amazing service from anyone my husband and I come in contact with. We love our car and have enjoyed having it. I thank Jared Diveley for doing what was in his power to rectifiy part of the situations that I was not pleased with. If the manager continues to educate all of his staff on customer service and the value of making your customers feel important. The whole VW staff should take his education and follow in the foot steps of the best sales/customer service associate on staff at Lakeland VW - Jared Miller. At this point I would feel comfortable recommending Lakeland VW to a friend, but I would recommend they ask to work directly with Jared Miller and I would recommend they go in with their own financing completed before making a deal. More

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Everyone was very professional, knowledgeable, pleasant and helpful. They took the time that was needed to explain all of the options on the car. The paper work took the appropriate amount of time. No pres and helpful. They took the time that was needed to explain all of the options on the car. The paper work took the appropriate amount of time. No pressure. More

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