Charles Draper | Page 37

Not Trustworth Drove five hours from Tallahassee to Lakeland to purchase used car. Negotiated price and other on phone before coming, including that I could have th Drove five hours from Tallahassee to Lakeland to purchase used car. Negotiated price and other on phone before coming, including that I could have the car independently inspected in Lakeland prior to purchase because it had been in accident. Once I got there they would not let me take the car for independent inspection prior to purchase as had been agreed to. There was no down side for them to let me have the car looked at. I left the dealership without the car. If a place cannot honor their word, how can you trust them with such an important purchase! More

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I was recently in the market to purchase my second Jetta. I love the Volkswagen brand, but I’m not a fan of the new body style, so I decided to go with a CPO vehicle. I searched all around the Southeast and I love the Volkswagen brand, but I’m not a fan of the new body style, so I decided to go with a CPO vehicle. I searched all around the Southeast and found the exact one I wanted at Lakeland VW. A few days later, I drove from my home in Atlanta down to Florida to purchase my new car. Hours after my purchase, I contacted the dealership with issues that I noticed with my air conditioning while driving home. In response to problems with my air, the finance manager offered not to fix a car that was obviously not functioning correctly on their lot, but to sell me an additional warranty on top of the one that came with the car. A few days later, I contacted the general manager, Jared, who refused to reimburse me for the $50 deductible that I would have to pay to have my air fixed under the car’s existing warranty. He insisted that he could not even write me a check, but that the only way he could get around the deductible was for me to drive eight hours from Atlanta back down to Lakeland. When I commented to the general manager that I would spend more than $50 in gas driving down there, Jared was still unconcerned and steadfast in his decision. I contacted Volkswagen Corporate with the bad business practices of Lakeland VW and they stepped up to do what was right by paying to have my air fixed. To rectify the issue with my air, the compressor had to be replaced and now my air works fine. I have no idea why the general manager was so rude and was such a jerk about fixing something that was clearly not right when he sold me the car, but I will definitely not even consider Lakeland VW for my third Volkswagen purchase. More

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I would like to say my experience with Lakeland VW was an emotional up and down experience. Buying a car is one many find to be a stressful situation. So the best thing you can encounter is a knowledgable sa emotional up and down experience. Buying a car is one many find to be a stressful situation. So the best thing you can encounter is a knowledgable sales person who has been with the company for Many years.. Our Sales person Jared Miller was a very friendly and amazing person. He answered all the questions my husband and I had and he showed empathy, care, compassion, and concern when he saw that I was not pleased after signing my paperwork. He has called to check up on us and has understood our concerns with the situations we have experienced. A sales person such as Jared deserves many great praises. He would receive a gold star if it was my decision. My hope for the future with this dealership is that I will experience nothing less then amazing service from anyone my husband and I come in contact with. We love our car and have enjoyed having it. I thank Jared Diveley for doing what was in his power to rectifiy part of the situations that I was not pleased with. If the manager continues to educate all of his staff on customer service and the value of making your customers feel important. The whole VW staff should take his education and follow in the foot steps of the best sales/customer service associate on staff at Lakeland VW - Jared Miller. At this point I would feel comfortable recommending Lakeland VW to a friend, but I would recommend they ask to work directly with Jared Miller and I would recommend they go in with their own financing completed before making a deal. More

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Everyone was very professional, knowledgeable, pleasant and helpful. They took the time that was needed to explain all of the options on the car. The paper work took the appropriate amount of time. No pres and helpful. They took the time that was needed to explain all of the options on the car. The paper work took the appropriate amount of time. No pressure. More

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We had a great experience at Lakeland vw. Jared Miller and Jeff Arthur were very helpful and professional. WE are very happy with our new vw beetle.We will recommend Lakeland vw to our friends. We are hav and Jeff Arthur were very helpful and professional. WE are very happy with our new vw beetle.We will recommend Lakeland vw to our friends. We are having fun driving our new speedy vw. More

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A great experience...found the Beetle convertible on web search...wanted to see it up close and personal...happy for local dealership! Rick Jones was freindly, informative, easy to talk too...even came in search...wanted to see it up close and personal...happy for local dealership! Rick Jones was freindly, informative, easy to talk too...even came in early to work for us so I could test drive the car "again"...also drove a new convertible but wanted a second car so the better buy was the 2009 gekko green bug...SWEET! Thanks guys... Finance man...Charles..had us signing on the line that day...good job!! Picked up car next day...and Dave showed us all the little details....!!! More

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Hiriam Mendez did an excellent job explaining all the features of the 2.5 SEL we purchased. He was very polite and not at all "pushy" or "high pressure". Charles Draper seems to know the auto finan features of the 2.5 SEL we purchased. He was very polite and not at all "pushy" or "high pressure". Charles Draper seems to know the auto financing end of the business. He answered all of our questions without hesitation. We made a cash deal so did not have any concerns regarding the rate of interest. Overall, we are satisfied at the way we were treated. I cannot say the price was great as we did not run around checking prices at other Volkswagen dealers. However, we do believe the discounted price we paid for the 2012 model was reasonable. More

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