Charles Gehrls | Page 20

These salesman like to put up this guise like they're helping you just to end up xxxxing you over in the end. Car runs nice and Doug was the only one that showed an ounce of class over there. First of al helping you just to end up xxxxing you over in the end. Car runs nice and Doug was the only one that showed an ounce of class over there. First of all Robert the finance manager told me that the financing was done with my bank and also that with my credit score that my apr would be 7.9% which would have been lower if he banked with my bank because my credit score was over 700 and second of all he did not tell me we were banking with Ally. I tried to negotiate as the paperwork says negotiable all I got was the runaround and a bunch of mumbling. They claimed they were getting the car ready and checking everything to be ready for when I picked it up (stuff like paint protection and etc.) but when I test drove the car the air in the tires were low and when I picked it up they were still low so i'm not sure what kind of checking they did but I know I had to pay a fee for it and it came with the worst windshield wipers I've ever seen. I only agreed in the end due to the payment not being high because I have good credit and had a big down payment however it just seemed like these guys kept wanting to add fees and extra stuff just so I had to finance a higher price when in reality I should have paid a lower price. How do you put down $21K down payment on a car that was a little over $24,000 and still have to finance $10,000 does that make sense to you? Would you have paid this? I definitely don't think so. Also Arthur tried to get me to get the car with no down payment which even the person reading this knows that, that is some xxxxxxxx. However what pissed me off was him telling me that if I did it today that I would be getting "the car of my dreams" i'm not a child and I do not need to be treated as such. I came in to get a car because I needed a car with more power and I was tired of driving the old car due to me having to constantly fix things on it. I'm not some kid coming in looking to get the "car of my dreams", i'm the same as all these other people who come in and buy a car so at least have some decency to not treat me like some child who just wants a fast car. The only redeeming quality is the car because the car is great but I feel disrespected and cheated by these salesmen but I guess this is just "their job". I understand that by making me finance more and adding on more fees may make their commission pay higher however that doesn't excuse this grimy way of doing it. The fake smiles was all just part of their ploy to get me good which they did so kudos to you. I hope any other person that comes to buy a car from y'all don't fall into the same trap. Have a nice day. More

by Arnold Verified Customer Verified Customer

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Very easy to work with, a very pleasant car buying experience. Doug stayed with us to familiarize Gail and me to all the many electronic features. experience. Doug stayed with us to familiarize Gail and me to all the many electronic features. More

by PIANTANP Verified Customer Verified Customer

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Awesome experience. I would recommend Sport Subaru to all my friends and Family. Alex did a great job. Easy process and everyone super friendly and super clean environment my friends and Family. Alex did a great job. Easy process and everyone super friendly and super clean environment More

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We had been considering Subaru for our next vehicle and when we walked into the dealership we were impressed. We test drove several cars and decided on the the Forester Sport, great features, good value a when we walked into the dealership we were impressed. We test drove several cars and decided on the the Forester Sport, great features, good value and fun to drive. The entire process took about two and half hours including the trade in. The sales department was professional, attentive and helpful, we definitely will be back when it's time for a new car. More

by sverne Verified Customer Verified Customer

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great, very friendly and helpful, Alex walk me through the entire process, he was very detailed and calm about my questions and concerns. great place the entire process, he was very detailed and calm about my questions and concerns. great place More

by ingrid.cunningham001 Verified Customer Verified Customer

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I just had a wonderful experience working with Alex at Subaru South Sport. Alex was very knowledgeable and helped us navigate the different subaru models and trim levels when selecting the best solution Subaru South Sport. Alex was very knowledgeable and helped us navigate the different subaru models and trim levels when selecting the best solution for us. Thank to everyone at Subaru South Sport. More

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Staff was amazing and charles was awesome... Thank you...service was very good...if there were any problems or issues they did not give me any problems to fix the matter.... you...service was very good...if there were any problems or issues they did not give me any problems to fix the matter.... More

by dimplesjurawan Verified Customer Verified Customer

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This was one of the most painless and efficient experience of buying a car. From the reception to the sales team, Alex and Charles, to finalizing the deal in financing with Robert. I would highly experience of buying a car. From the reception to the sales team, Alex and Charles, to finalizing the deal in financing with Robert. I would highly recommend the Subaru team for your next vehicle. More

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I could not be more disappointed from the lack of customer support exhibited by the Sports Subaru South management. After purchasing my second Subaru from this dealership, I have been treated unfairl customer support exhibited by the Sports Subaru South management. After purchasing my second Subaru from this dealership, I have been treated unfairly and disregarded. During the process of filling out the paperwork, we noticed that there was a mistake with my name written on the contract. The Finance Manager pulled the information from old files. We informed the person that the name was incorrect and he stated that corrections were made to the contract. After the transaction was completed, I received the vehicle registration with the correct information. However, on July 22, 2020, I received another vehicle registration, but this time with my son’s name on it, and a different title number. Concerned about the issue I have attempted several times to contact someone at the dealership for guidance to rectify the problem, however, I have been blatantly ignored. This dealership inactions reflects the little value towards good customers. It is clear that this dealership only care for the quick sale and not to establish a good relationship with the local customers that would like to support jobs and support the local economy. It is a shame that this dealership disregard and show very little respect to a War Veteran and a Hispanic customer in our area. More

by Salariv Verified Customer Verified Customer

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I am a returning customer who buys cars every 3 years and will never buy another car again from the don mealy brand and will tell friends about my experience and how they should avoid don mealy Bc of what I will never buy another car again from the don mealy brand and will tell friends about my experience and how they should avoid don mealy Bc of what I went through. Worst car buying experience I have ever had. I was lied to by Edwin about if I bought the car that day he would have the car in the body shop the next day and I would have the car back with in 2-3 days. Almost weeks went by and I still did not have a car and not one person called me or text me to at least give me a follow up on status update. I am still missing floor mats which I was originally told that would be taken care of during the day of the sale and I am missing parts off my fender from where the body shop painted the bumper. I did not even get a apology until I called making a complaint about Edwin lying to me and how the customer service was horrible. When explaining my complaint to Pedro about Edwin telling me that my car would be in the shop and I’d have the car within 2-3 days Pedro said unfortunately it doesn’t work like that. We first have to put a work order in on the car in our shop then the car can be sent to the body shop. That’s when I knew and confirm that Edwin lied just to get my $20k sale. So much for costumer service also. No calls, texts, or anything after making the sale. The dealership never offered any sort of compensation knowing I’m disgruntled for Edwin lying, or still not having having my Camrys floor mats after two weeks, and getting the car back that I just purchased with missing parts from the bumper/fender. I mean I just spent $20k and they’ve had weeks to get floor mats and to have my car returned to me that I just bought and missing parts of the car is unacceptable. I will share my experience with others about how the customer service is by far the worst and how Edwin ruined a returning customer. More

by kissimmeeguys Verified Customer Verified Customer

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