Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun | Page 10

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
118 Reviews
4.6

118 Reviews

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118 Reviews of Charles Hassoun

March 19, 2025

Dealership Rating
Employee Rating

Always satisfied with the service ,very professional. Thanks.Kay was very curious and very professional. More

by araizam936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero

Mar 22, 2025

Group 1 Ford El Paso responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. We look forward to your next visit! Take care!

March 18, 2025

Dealership Rating
Employee Rating

My experience overall was 10/10. Mr. Tony Saldana was nothing but pure class and made this experience as easy and smooth as possible. Jorge on the accounting side also was the bigges More

by demi_grissom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero, Tony Saldana

Mar 22, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

March 08, 2025

Dealership Rating
Employee Rating

Marija was extremely helpful with my service. She was patient and took her time explaining everything. More

by jazmin.mcghee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero, Marija

Mar 10, 2025

Group 1 Ford El Paso responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 08, 2025

Dealership Rating
Employee Rating

Always attentive with customers. Great service and price everyone knows their job and does it well More

by skylar25mreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Group 1 Ford El Paso responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 06, 2025

Dealership Rating
Employee Rating

I received excellent service from Shamaley Ford. Mr. Joe Mena was very helpful and great communication. More

by minergirl66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero, Joe Mena

Mar 09, 2025

Group 1 Ford El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2025

Dealership Rating
Employee Rating

Quick service and personnel were polite. The dealership was clean and inviting. I was offered other services for vehicle and given options. More

by Mirybaquera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero

Mar 09, 2025

Group 1 Ford El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Mar 09, 2025

Mirybaquera responded

Great service.

March 05, 2025

Dealership Rating
Employee Rating

My visit was great. Oil change and recall were done well on my vehicle. Thank you. More

by Mmelen04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero

Mar 09, 2025

Group 1 Ford El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2025

Dealership Rating
Employee Rating

She's man was very professional. As well as the finance representative, it's very courteous employees More

by TRANSPARENTLOVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero

Mar 04, 2025

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

March 01, 2025

Dealership Rating
Employee Rating

They did service i did not ask for then they tried to bill me for it. Look at your final invoice and ask questions.dont be embarrassed to ask to break down the bill More

by aguileracruz128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monica Salom , Javier Quintero

Mar 06, 2025

Group 1 Ford El Paso responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

February 28, 2025

Dealership Rating
Employee Rating

Great place to buy ! And very professional and transparent staff! I was looking for a truck and they went out in finding my needs and the truck that i was looking for. More

by Sebastian Valle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero, Edgar Delgado, Carlos Carranza

Mar 02, 2025

Group 1 Ford El Paso responded

Hi Sebastian, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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