Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun | Page 11

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
118 Reviews
4.6

118 Reviews

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118 Reviews of Charles Hassoun

February 28, 2025

Dealership Rating
Employee Rating

Had a great experience, my tech was good and Jeff Gahan is the best TY. More

by jaimejrose77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero

Mar 02, 2025

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 26, 2025

Dealership Rating
Employee Rating

They are very professional. They analyzed my problem quickly and efficiently and repaired my issue. Excellent service great customer service good people working there. More

by rodri5436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero, Jerrymyles C. Esmele

Feb 28, 2025

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2025

Dealership Rating
Employee Rating

The service done on my vehicle appears to have been done correctly. The valet service needs a lot of work. More

by Beto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 28, 2025

Group 1 Ford El Paso responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Lorenzo Vargas Service Director Shamaley Ford P: 915-629-4239 E: lvargas2@group1auto.com

February 21, 2025

Dealership Rating
Employee Rating

Great services the advisors are there to help you on ur needs of your vehicle More

by mariselam48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Jesus Rosales

Feb 23, 2025

Group 1 Ford El Paso responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

February 15, 2025

Dealership Rating
Employee Rating

That was my best experience with car oil change. You’re the best, honestly. Thank you so much. More

by endembe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Salom , Javier Quintero

Feb 18, 2025

Group 1 Ford El Paso responded

Hi, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!

February 04, 2025

Dealership Rating
Employee Rating

Great experience. Very helpful and knowledgeable JC took care of everything and General Manager Charlie and stood in finance took care of everything More

by Lcsand15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Rivera, Todd Roth

Feb 10, 2025

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 24, 2025

Dealership Rating
Employee Rating

Shamaley Ford got my truck in the same afternoon that I called. The repair was quick and I was surprised the pricing on replacement batteries was very competitive with the market prices. More

by RSTEPHENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2025

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 15, 2025

Dealership Rating
Employee Rating

Great personnel! They do their best to get you in and out in a timely manner. The facility is always immaculate. They have soft drinks and water available for cust More

by Olgadaly7984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Irwinn Ceja, Felipe Espinoza, Jorge Luna, George Olmos, Todd Roth, Lorenzo Vargas, Diane Vazquez, Carlos Carranza

Jan 17, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

December 18, 2024

Dealership Rating
Employee Rating

I recently purchased a 2024 Ford Expedition at Shamaley Ford. I was in search of a vehicle due to the fact that my 2006 Ford Expedition had been totaled after someone smashed into it while it was parked o More

by Reggie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Felipe Espinoza, Tony Saldana

Dec 21, 2024

Group 1 Ford El Paso responded

Hi Reggie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 17, 2024

Dealership Rating
Employee Rating

Awesome experience! Nathan and Charlie made it such an easy process! Never felt overwhelmed or anxious More

by hsaucedo35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Luna, Nathan,Howard 5 stars

Dec 20, 2024

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We hope you have a great day!

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