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Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun | Page 4

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
118 Reviews
4.6

118 Reviews

Write a Review

118 Reviews of Charles Hassoun

October 13, 2025

Dealership Rating
Employee Rating

Dealership has always exceeded expectations. Professional and courteous treatment with prompt service. Definitely returning customer. More

by OX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Myles

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Oct 16, 2025

Group 1 Ford El Paso responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 05, 2025

Dealership Rating
Employee Rating

Done better in the past. Work not done professionally this time around. Service advisor was awol. More

by Cleanfreak145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Oct 09, 2025

Group 1 Ford El Paso responded

Thank you for bringing this to our attention. Unfortunately, we are unable to find your customer information based on your username alone. Please feel free to reach out to us so we can learn more. Thank you for your feedback. Lorenzo Vargas - Service Director - lvargas@Group1Auto.com Sasha Martinez - Customer Relations Director - smartinez@group1auto.com

October 03, 2025

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Employee Rating

Great, quick service and staff is very friendly. They had my vehicle ready before the time i was told. More

by jorgeraygoza164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Oct 07, 2025

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2025

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Employee Rating

Best dealer this side of the Mississippi, I am always treated like I’m part of the family. Aaron takes care of both my vehicles and always keeps me informed of all repairs, Services due, recall’s etc. A More

by jdeagle01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Aaron Wade service advisor

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Oct 03, 2025

Group 1 Ford El Paso responded

Hi, we are so happy to read such a great review about Group 1 Ford El Paso! If you have any further questions, please don't hesitate to reach out!

September 27, 2025

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Employee Rating

Great customer service. Vehicle was ready in a timely manner. And they loved Chucky. Friend till the end More

by Trustinme25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Oct 01, 2025

Group 1 Ford El Paso responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 10, 2025

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Employee Rating

Good and fast service, people very nice and also good prices for services, thank you More

by Alexcalderon0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Sep 11, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 09, 2025

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Employee Rating

Service was excellent and fast. I appreciated the courteous rep. Will recommend this dealership to all. More

by Mirybaquera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Marya

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Sep 11, 2025

Group 1 Ford El Paso responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 30, 2025

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Employee Rating

Great service department. Reliably fast getting my car back to me. Great customer service. Winning team. More

by thaddaeus_caldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry

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Sep 03, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2025

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Employee Rating

Very friendly and curtesy service from service advisor Jerrymyles Esmele. He kept in touch with me on the technical aspects of the problem. More

by himaese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2025

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2025

Dealership Rating
Employee Rating

Great Service Arturo “Tury” Montes was great, very resourceful, respectful and attentive since I drove in for service. More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Arturo “Tury” Montes

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Aug 28, 2025

Group 1 Ford El Paso responded

Hello Christopher, we're happy you found our staff Arturo to be so supportive during your experience here at Group 1 Ford El Paso. We are always more than happy to assist you if anything else comes up. Take care!

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