Charles Hunter | Page 51

Oil cap I went to the service center on 12/19/18 for my 3rd oil change. The first oil change took over 4hrs. After a bad review, I was asked to return for a I went to the service center on 12/19/18 for my 3rd oil change. The first oil change took over 4hrs. After a bad review, I was asked to return for a better experience.Second was 45 mins. So 3rd oil change assummed would be fine. Drove my vehicle for three weeks. The whole time smelling what I thought was a little oil spillage. Finally returned yesterday to find out my oil cap was not replaced during oil change. My husband went up there after work to dispute the problem. Tech offered to clean our driveway? This mistake could and may have ruined my vehicle! I want better redemption! So angry. More

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Pleasan and personable staff, no pressure, or integrity I've included my original google review bellow, but have an addendum that has been included here, above the original review: I just received a call f I've included my original google review bellow, but have an addendum that has been included here, above the original review: I just received a call from General Sales Manager John Frolio, concerning my google review of Bill Bryan Dodge. Mr. Frolio started out by asking how the vehicle was, and I told him all was well and it was what I expected it to be. After that, the conversation took an abrupt turn and Mr. Frolio began telling me how dissatisfied he was with my google review and that I should change it (to include the whole story). He says I didn't include anything good about my experience and that it seems like I'm just trying to make them sound bad. According to him, the parts I've left out and needed to amend were concerning the "delivery" portion of my transaction. My deal was completed on 12/26 and I left the dealership at about 7:00pm. I didn't have a second driver with me to receive the vehicle at that time and it was also in the service garage being inspected (as that hadn't been done yet). When I arrived on 12/27 to take delivery of my vehicle, it took approximately 30 minutes for me to receive a temporary tag and my keys; as all of my paperwork had been completed the night before. Most of this time I spent on my own meandering the showroom. Once I had my keys and documents I left. I received not write up concerning the inspection conducted by the Service Garage, so I don't know if anything was or wasn't discovered. Before I pulled away I did ask, Charles Hunter, if anything had been discovered, and he assured me that nothing had. Based on my experience during the delivery portion of my deal, I wouldn't say my opinion was swayed to the positive or negative. I was a pretty straight forward process, since everything else had been completed the night before. But now, after the aggressive call I've received from John Frolio; where he insisted that I amend my review (to mention all the good things they did for me), demeaned me for the fashion in which the review was written, and never once asked what they could have done better or if there was anything that could be done moving forward to repair our relationship, I'm certain that I won't be able to refer ANY Bill Bryan dealerships to anyone and, additionally, I will caution them to avoid them all together. ORIGINAL REVIEW:I was able to purchase a 2010 Chrysler Town and Country from Bill Bryan CDJR tonight and wanted to share my experience for others looking to do business with them. Over all the experience was a positive one: -We had a small delay, about 20 min, in getting the keys when I arrived, due to service picking them up to inspect the vehicle (it was newly in their possession). - Once Rob Storz (the salesman I dealt with), got the keys, he lead me right out to the van to look it over. He made sure he was there for me if I had any questions, but gave me plenty of space to look the car over and inspect it. It was a very comfortable and relaxed situation to let me develop a feel for the condition and quality of the car. -Once I'd finished going over it, we took it out for a test drive. Rob was polite in letting me listen to the drive train and focus on the vehicle, without forcing small talk or a sales pitch on me while I completed my evaluation. -After the test drive we sat down to review my thoughts on the vehicle and discuss pricing and terms. This vehicle was posted online for $9,595. and had been reduced to $9,295 earlier in the day. ---Here is where I became disappointed in Bill Bryan dodge and their sales process. ---My initial offer of $8,000 was not taken seriously and Mr. Storz returned to me, telling me that the sales manager countered my offer, by restating the asking price. He followed that by encouraging me to make a new offer (closer) to $8,500 and that he was sure the sales management team would respond to that better. When I told him, I wasn't going to negotiate with the myself, and that if his sales management team wanted my business perhaps they should offer me a real counter, he stated, to me, that he just had... SO I clarified, that he was making an offer of $8,500 to me, and he said Yes. I told him that sounded agreeable and accepted. I initialed the offer and he took it back to the sales management team. ---This time the Sales Manager, Charles Hunter, came back to talk to me about the deal and pricing. He immediately started talking to me about a price of $8,900...I corrected him and explained that his salesman, Rob Storz, had just offered me $8,500 and I had agreed to that. He brushed over my statement and continued on at his new revised price. I mentioned twice more during our talk about the $8,500 price that his salesman had committed to, again, being disregarded. -Rather than pick a fight, over the $400, I continued on with the deal as I did like the van, and it was still a fair price. But, it really soured me to the whole experience, truly a lack of integrity and caring for the customer. -When I completed my transaction I spoke with John Frolio, the General Sales Manager. When I explained to him about the sales team Failing to Honor their offer, he expressed concern that he wasn't referenced on it and that had he known, he would have honored the $8,500 offer. But, offered me nothing at the time in actions to support his words. -I go in tomorrow to take possession of the Van I've purchased and at that point I'll find out if John Frolio was sincere in his statements of honoring his employees commitments of if it was just a statement to appease me with false bravado. Overall, this could have been a excellent transaction where I would happily refer people to Bill Bryan CDJR, but the flagrant lack of integrity from the sales staff and thus far the management team has really cast a cloud over a pretty positive experience for me. More

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Another awesome experience This is the second time I have bought a vehicle from Bill Bryan. First was from Charles back in 2013, Second was from Nicole this past Saturday. Nicol This is the second time I have bought a vehicle from Bill Bryan. First was from Charles back in 2013, Second was from Nicole this past Saturday. Nicole went out of her way to find the vehicle that would fit what I was looking for. Thank you Nicole! A+!!!! More

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Love the new Ram Rob Storz is always pleasant to work with we buy all our trucks from him wouldn’t go anywhere else. Thanks for helping us with this Rob! Rob Storz is always pleasant to work with we buy all our trucks from him wouldn’t go anywhere else. Thanks for helping us with this Rob! More

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New car Good experience. Would recommend this dealership. Took a while but got the job done but it all worked out. Paul is a great guy to work with. Good experience. Would recommend this dealership. Took a while but got the job done but it all worked out. Paul is a great guy to work with. More

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Excellent Car Buying Experience Hunter from IL, was our sales representative. He was outstanding. Very Patient and helpful and knew the challenges we were up against ,with the vehic Hunter from IL, was our sales representative. He was outstanding. Very Patient and helpful and knew the challenges we were up against ,with the vehicle I was trading in. He listened to my whole story and really paid attention to what I wanted and what I could afford. He went out of his way to talk to the management team and they were also extremely helpful. The other Charles Hunter the Sales Finance Manager gave me and excellent offer on my trade in. And they helped me get into my 2018 New Vehicle. I love this new Jeep Renegade Latitude. Super nice two toned inside. Love it!!! They even made sure I had the extra warranty and gap and tire coverage. Thank you the fiancé representative Mr. Idoubiya Abdel who was also excellent in helping us with our purchase. Thank you all for making this happen. And for making me feel confident in my purchase today. I would highly recommend you all. More

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Awesome and friendly place to buy a car!!!! So I came in for an oil change and walked out with a 2017 Pacifica used but loaded to the roof with options and a fair price...when you go ask for Jim So I came in for an oil change and walked out with a 2017 Pacifica used but loaded to the roof with options and a fair price...when you go ask for Jim Jolly he is the nicest least pushy salesman I have ever felt with...David toothacer (not sure if I spelt that right) was very helpful as well there is no smoke and mirrors here you get a great car at a fair price.... More

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Great experience! We met Rob and expressed our interest in s Minivan. He listened and then showed us our 2013 Town & Country van that we bought that day. He and Ch We met Rob and expressed our interest in s Minivan. He listened and then showed us our 2013 Town & Country van that we bought that day. He and Charles made it work for us. They have been wonderful to us and we highly recommend Bill Bryan! More

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Problems still unresolved Went back to dealership at sales manager request to attempt to resolve mechanical and car registration title problems. Was there for 45 minutes and no Went back to dealership at sales manager request to attempt to resolve mechanical and car registration title problems. Was there for 45 minutes and nothing changed. Service department was not primed to deal with my issue, as promised, and a loaner was not available, as promised. Car registration and title are still in the wrong name (despite assurances to the contrary) and there is no sign of further follow-up. More

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Sales and service We worked with Rob Storz on the purchase of our Jeep. You knew exactly what we needed for our lifestyle. The entire process working with Rob went sm We worked with Rob Storz on the purchase of our Jeep. You knew exactly what we needed for our lifestyle. The entire process working with Rob went smooth and hassle free. If you’re in the market for a car then I highly recommend working with Rob. The service department is the best I have worked with as well. The service advisors understand the issues even when explained in layman’s terms. The vehicle has always been ready when they say it will be. Overall this is the dealership for me. My requirements are always honest and knowledgeable employees and that is what I have found at Bill Bryan without exception. More

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