Charles Hunter | Page 50

Service department is always quick to get you in and always goes over the findings if anything needs attention and gives good estimates and honors them. always goes over the findings if anything needs attention and gives good estimates and honors them. More

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Lots of very wonderful employees, helping make our experience very special. From start to the delivery of the new vehicle, we praise every aspect of the sale experience very special. From start to the delivery of the new vehicle, we praise every aspect of the sale More

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Best dealership I have ever felt with in 40 years. The sale was more than expected. The service dept really cares about my needs and the parts department looks out for my wallet. Awesome sale was more than expected. The service dept really cares about my needs and the parts department looks out for my wallet. Awesome More

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Employed were very nice and took care of my truck in recall and cleaned it I am very pleased with everyone when I come in recall and cleaned it I am very pleased with everyone when I come in More

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Unprofessional sales manager talked them out of a cash sale Went lot shopping with Rob Storz and found a unit that I was willing to negotiate on. Nice enough guy, somewhat knowledgeable on the product. He offer Went lot shopping with Rob Storz and found a unit that I was willing to negotiate on. Nice enough guy, somewhat knowledgeable on the product. He offered a test drive and asked for my drivers license, I declined, and he asked but why not? I told him that I drive the same kind of unit all the time, and that I would provide my personal information when/if the appropriate time came. He did enough right things to get me in the seat, and I simply asked for his best number on the unit. He did not answer me. He just continued to probe, asks all the questions, and try like heck to put my info into the system. Eventually he recognized that he was not getting anywhere, so he signaled the floor manager that he needed help with me. As if sent from above, Charles Hunter suddenly arrives at his desk with a cup of cold water for my wife and I, along with some feel good story about how he noticed us walking around outside and that we looked warm. Charles then went to work on me, or so he thought, with all the questions. I simply asked him for his best number on the unit, and introduced the possibility of a trade being involved. He continued to probe and question, to no avail, but I did agree to have my current vehicle appraised. Before he left to take a drive, he slid me a scrap of paper with a ridiculously high number written on it, which I just chuckle at. On his way out the door, he sends in the next guy to work on me while he's gone. Matt Tingly comes over like a timid little lamb, and can only muster up the courage to ask for my zip code, which I provide. I tell him that I just want a real figure on the unit, and on my current vehicle. I watch as he scurries off back to the sales desk, and tells Sales Manager John Frolio that he can't get me to give up any info, or agree to be put into the system, and that I just want the hard numbers. John Frolio decide to send in his closer, and that's when Robert Smith showed up in front of me. That is also where the whole deal began fall apart for them. I had tolerated the dance, I had tolerated the waste of my afternoon, I had even tolerated the silly offer that was presented to me. I recognized that it's all a part of the game, but it was time to get a straight answer. I asked Robert to provide it. He refused to talk to me about real pricing, and demanded that I give him my information and be put into the system. I simply declined again, and asked if he had figured out that I know the games they were playing. You see, I've been in the business. I know how this works...get 'em in the seat, keep 'em in the seat, get their info into the system, run their credit, keep rotating "managers", keep the pressure on, make stupidly high offers, go back with $500 off, bust out the four square, but whatever you do...don't let them leave. I've been there. He became verbally abusive towards my wife and I, and insulted us both numerous times. As such, we immediately got up and walked away. I approached the sales desk and demanded my car keys back, as I was not happy and wanted to leave. I told Rob Storz that Robert Smith had just blown his sale. Matt tells me that Charles is still out on the test drive, and that they want to talk about things. So I talked about how unprofessional, conniving, dishonest, and rude they were, and how they totally blew it. Matt piped up again with some silly story about wanting to present a professional sales proposal, and that required all of my personal information, which of course is total bs. I informed all of them that I had been very successful in the business, and had completed many deals, and that not a single one of them required a cash customers personal information for a final price to be agreed upon. That's right, I was a cash customer. I had intended to see where they were on a trade value, and to then negotiate a final, out the door price for the unit we were interested in, and to drive it home that day. And all of that was set to occur, right up until that arrogant and nasty "sales manager" named Robert Smith became involved. So, good job Robert Smith. You and your nasty attitude screwed Rob Storz out of a flat that he earned, and your dealership out of a substantially profitable cash deal. You should be ashamed of yourself to act that way towards anyone. How this guy is allowed to interact with customers is beyond me, and for him to be a "manager" is an insult to the professionals doing it right. This clown shouldn't manage a local bingo game, no less people, or sales. Needless to say, this was a poor buying experience overall, and Robert Smith is a disgrace. This whole crew needs sales training, along with interpersonal skills, and ethics training. They are fortunate that I am not the GM of this store, as they would all be looking for jobs. This is no way to do business. It will cost you, and it will hurt your brand, and your dealership. I hope that action is taken, starting with the termination of Robert Smith. John Frolio did try to apologize for his teams conduct, however it was too little, too late. I wouldn't spend a dollar in this place, nor do I recommend that anyone else does. Car dealerships are a dime a dozen. You can certainly find one that will treat you with the requisite level of respect deserved by a paying customer, but you won't find it here. More

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Don't believe everything you're told I visited the dealership seeking a 2020 Cherokee. There was nothing on the lot, near what I wanted, so I asked the sales consultant about ordering I visited the dealership seeking a 2020 Cherokee. There was nothing on the lot, near what I wanted, so I asked the sales consultant about ordering from the factory. He apparently checked the inventory of some other dealerships and located a vehicle like the one I wanted. I was told then that the vehicle would be transported on a truck to this destination. I inquired with the manager, and was told the same thing. In fact, during our transactions, I was told no less than six times that the vehicle would be transported by vehicle hauler to that location. After three days I was notified that the vehicle was at the dealership and was being cleaned. I went to the dealership and completed the transactions, still having not seen the vehicle (being cleaned). Mileage on the Closing Statement indicated 65 miles, which I considered reasonable. When I finally got the vehicle and headed out of the lot I noticed the odometer at over 600 miles. I asked the sales consultant how the vehicle was delivered and he indicated that he thought it had been driven. (which is about the distance from North Carolina, where the vehicle originated from). When I purchase a new vehicle, I do not expect it to already have 600+ miles, especially when talking about a vehicle costing in the mid-forties.. Had I known this, I would have definitely ordered from the factory. I have purchased 3 vehicles from this dealership but will never again buy another from them, nor would I recommend them to anyone else. More

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bad car buying experience wanted to buy a new car 11/11/19 get out lease with bill bryan was told 10,000 off 2019 model 4hrs later sticker price no thanks wanted to buy a new car 11/11/19 get out lease with bill bryan was told 10,000 off 2019 model 4hrs later sticker price no thanks More

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If you would like a great purchasing experience drive up to Bill Bryan and look for Levy. He is a super no pressure salesman who was very good to us. We traded in and purchased our Jeep Cherokee Latitude al to Bill Bryan and look for Levy. He is a super no pressure salesman who was very good to us. We traded in and purchased our Jeep Cherokee Latitude all in the same afternoon. They will help you find a vehicle which fits your needs. Give Levite’s a call. More

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Best Buying Experience thanks to Jim Jolly! We spent days visiting various dealerships, test driving and talking pricing; we by far, had the best experience at BBCDJR thanks to Jim Jolly! He was We spent days visiting various dealerships, test driving and talking pricing; we by far, had the best experience at BBCDJR thanks to Jim Jolly! He was so very patient, friendly and went above and beyond to make sure we were 100% satisfied with our buying experience. We will definitely use him again in the future! :) More

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Expedient and a efficient I have the privilege of owning a car actually truck that I purchased from Bill Brian. From the Internet team Hunter and Barbara to the sales staff Jos I have the privilege of owning a car actually truck that I purchased from Bill Brian. From the Internet team Hunter and Barbara to the sales staff Joseph Sam Charlie and Annette, Including their parts manager Herb, it was a seamless easy process from start to finish. The show room was comfortable so anything we had to wait on was very easy to do so. I give them one of my top-of-the-line car buying experience as of all time. More

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