Charles Huxoll | Page 37

The worst shopping experience of my adult life. After receiving a phone call from someone at Jenkins identifying himself as Jerremy a sales manager - I decided to go in to shop for a car based on a After receiving a phone call from someone at Jenkins identifying himself as Jerremy a sales manager - I decided to go in to shop for a car based on a pre-approval letter from Capital One Bank. I called Jerremy and told him I would be at the dealership within 30 mins, however, when I arrived at the dealership he was not there and he left no word with any of the sakes people that I was coming. I spoke to a sales person who greeted me, William L (Bill) who offered to help me. Bill was totally distracted for almost the entire time of our interaction - he was on his cell phone all the time he was at his computer. I showed him the car I wanted from the research I did of Jenkins available stock. When I went to pick up the car the next day - he just gave me the key and said he had another customer waiting. When I drive it to the front of the dealership my husband noticed it did not have the tag on. The tags were given to me the night of the purchase and left with the person handling the financing. The registration that was left in the glove compartment of the car showed the same tag that was left in the financing office. The sales man said that he was sure that he had put the plate on the car that morning - he even asked me if I had removed the plates. I called Jerremy the next day and reported what happened because I was concerned that there was a set of plates registered to me out there and I had no proof that they were cancelled. Jerremy said he would call me back and to thus date he has not. More

by batson.carolyn Verified Customer Verified Customer

Report | Print

Do you believe in miracles!! Last weekend I called your dealership and spoke to a lady I'm sorry I can't remember her name and I told her generally what I was looking for and how Last weekend I called your dealership and spoke to a lady I'm sorry I can't remember her name and I told her generally what I was looking for and how much money that I had and that I had recently retired and lost my husband and didn't have a lot of money to spend but maybe they could help me out. Monday,I believe it was, I got a phone call from Mark Shelley and he asked me some questions and I told him what I was looking for and later that day he texted me back and told me that they didn't have anything except for this one particular car that was in my price range. I did not want a car I had my heart set on a Hyundai Santa Fe. This is what I wanted from the very start. Tuesday I was depressed and disappointed thinking I was hoping for too much. I drove to Orlando and looked at a horror of car and drove home even more upset. Wednesday Morning I get a text and a phone call from Mark telling me that he just took a vehicle in on trade and he was 100% sure this will be my car! Do you believe in Miracles? I do..... I went to see the vehicle and meet Mark, OMG IT WAS A HYUNDAI SANTA FE! Mark Shelley did some fancy footwork and long story short, I am now the proud owner of that Santa Fe! Jenkins Hyundai you have a Gem in Mark Shelley!!! He was beyond helpful, he is a miracle worker!!! Thank you Mark, truly THANK YOU! More

by Pati Sears Burnett Verified Customer Verified Customer

Report | Print

Qur Hyundai Purchase Mark our salesman was courteous and pleasant. We appreciated the fact that the purchase was stress and pressure free. Mark and Cameron were very helpf Mark our salesman was courteous and pleasant. We appreciated the fact that the purchase was stress and pressure free. Mark and Cameron were very helpful. More

Report | Print

Quite nice I wanted to look at a Tucson and wound up buying I One. The salesman, Bill L. In Ocala was new but he was professional and respectful. I actually enj I wanted to look at a Tucson and wound up buying I One. The salesman, Bill L. In Ocala was new but he was professional and respectful. I actually enjoyed working with him. The financial man, Hux, was very nice and made that part of the purchase stress free . I have purchased 3 vehicles from Jenkins and this was the best visit. . More

by ELAINEMARTIN2 Verified Customer Verified Customer

Report | Print

Best car buying experience Tom V gave great customer service! The easiest car buying process I have ever had. The finance manager also gave great customer service! They kept eve Tom V gave great customer service! The easiest car buying process I have ever had. The finance manager also gave great customer service! They kept everything simple and easy to understand. More

by Lrb Verified Customer Verified Customer

Report | Print

New car tuscon I wanted to thank my salesman for the great job he did with buying my new car. He went out of his way to show me all the features and help me through I wanted to thank my salesman for the great job he did with buying my new car. He went out of his way to show me all the features and help me through the process he deserves a big raise.! I also wanted to thank Selena with the loan process the next day thank you Selena also the other gentleman that worked with Larry was also helpful I look forward to My relationship with the service department because I got the extended warranty that covers everything and my oriole changes I hope this is an easy process. If all goes well I’m sure I’ll be buying a car with you in the future thank you very much for everything More

by nj98vette@aol.com Verified Customer Verified Customer

Report | Print

Friendly, no pressure approach Mr Jamie Brown took the time to explain car features, which made our decision between other vehicles very easy. He was friendly, without the high pres Mr Jamie Brown took the time to explain car features, which made our decision between other vehicles very easy. He was friendly, without the high pressure sales approach. This is our third Hyundai vehicle, so we know and trust the brand. The positive purchase experience at Hyundai Jenkins of Ocala was the bonus! More

by Aml10 Verified Customer Verified Customer

Report | Print

Good experience I came on with my husband to get an oil change on his car. Gabriel approached us about trading in one of our cars. He was very helpful and worked h I came on with my husband to get an oil change on his car. Gabriel approached us about trading in one of our cars. He was very helpful and worked hard to get us a good deal. More

by 62NORTHERNGIRL Verified Customer Verified Customer

Report | Print

Pushy salesmen,who feel a title makes you listen I went in for a test drive on the kona and to have my can repaired and ended up being sold a car I can't afford. I am on a fixed income and I owned a I went in for a test drive on the kona and to have my can repaired and ended up being sold a car I can't afford. I am on a fixed income and I owned a 2008 entourage that I was taking in for service. I was told the van was too old to put the kind of money in it to fix it. I spoke to 3 sales people before they got me to buy a used Tucson because they felt the kona was to small because I'm on a walker. Never got to test drive anything. After the papers www signed I went out to put my walker in the trunk and we had to push it in a few ways so the trunk would close. This car is too small for me also I would have notice that if they would have let me test drive it. Also, I have to lower the seat to get in then raise it back to drive or my legs will get stuck. This was the wort experience I have ever had with a dealer and I've had 3 Hyundai. They didn't give me,any perks like the 50 gift card if I had been able to test the kona., I had to ask for a bag to clean out my car no one bother to help me. More

by Desad58 Verified Customer Verified Customer

Report | Print

Awesome Experience Rocky and Nick are so awesome. They are honest and just good people. If you are looking or just want to stop by check out Hyundai vehicles please see Rocky and Nick are so awesome. They are honest and just good people. If you are looking or just want to stop by check out Hyundai vehicles please see Rocky and Nick. Tell them I sent you! Charles is awesome too! 😊 More

by viperla25 Verified Customer Verified Customer

Report | Print