Charles McClung
Charles McClung at Lima Auto Mall

Charles McClung

Finance Director

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
424 Reviews

Dealership Experience

5 yrs, 1 mo

4.9

424 Reviews

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424 Reviews of Charles McClung

September 25, 2025

Dealership Rating
Employee Rating

Mike is not the typical salesmen. There was no pressure. no sales pitch. Completely professional, knowledgeable and a pleasure to talk with. I did buy the vehicle of my choosing, on m More

by t_dhovest
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay

Sep 25, 2025

Lima Auto Mall responded

Thank you for sharing your experience with us! We're thrilled to hear that Mike provided you with a pressure-free and professional car-buying experience at Lima Auto Mall. It's great to know that you felt comfortable making your decision. We appreciate your kind words and hope to assist you again in the future. Enjoy your new vehicle! Sincerely, The Lima Auto Mall Team

September 21, 2025

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This dealership was more willing to work with me than the other ones I had gone to. The people there are really great. More

by toh1972
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay

Sep 22, 2025

Lima Auto Mall responded

Thank you for your wonderful feedback! We're thrilled to hear that you felt welcomed and valued at Lima Auto Mall. Our team is dedicated to providing excellent service, and we appreciate your recognition of their efforts. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

September 19, 2025

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Employee Rating

As always, Mike came through and found a way to get us 2 work vans. It has been a real struggle for years to upgrade our fleet, these vans will help keep our electricians on the move for years to come. More

by Sprint Electric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay

Sep 20, 2025

Lima Auto Mall responded

Thank you for your wonderful review! We’re thrilled to hear that Mike was able to assist you in getting two work vans at Lima Auto Mall. It’s great to know these vans will support your electricians and their ongoing work. We appreciate your loyalty and look forward to helping you again in the future! Sincerely, The Lima Auto Mall Team

September 06, 2025

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Employee Rating

Storm Rister was our salesman, he did a great job. Josh Gaines helped get the deal done. We worked with Keith Shockency I believe was his name in service. He was very helpful. And finally Charles McCl More

by paigem2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 06, 2025

Lima Auto Mall responded

Thank you for your review! We’re happy to hear that Storm, Josh, Keith, and Charles provided you with excellent service at Lima Auto Mall. Our team aims to create a pressure-free environment, and it’s great to know you experienced just that. We appreciate your feedback and look forward to assisting you again. Sincerely, The Lima Auto Mall Team

September 06, 2025

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Everyone at The Lima Auto Mall has been courteous, professional and friendly and helpful to my needs. More

by kevinsch1960
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 06, 2025

Lima Auto Mall responded

Thank you for your feedback, Kevin! We at Lima Auto Mall are glad to hear you had a positive experience with our team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again soon. Sincerely, The Lima Auto Mall Team

September 06, 2025

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Employee Rating

Dylan was very knowledgeable and helpful. Everyone was so nice at this dealership. Love my car! More

by tammy.busch
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Dylan Cook

Sep 07, 2025

Lima Auto Mall responded

Thank you, Tammy! We're delighted to hear about your positive experience with everyone at Lima Auto Mall. It's wonderful to know that you found Dylan to be knowledgeable and helpful. Enjoy your new car, and we look forward to seeing you again! Sincerely, The Lima Auto Mall Team

September 05, 2025

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Employee Rating

I asked about a problem with my navigation system. Was told they would look at it. I don't know if they did. It's not on my receipt and no one from maintenance talked me, I just paid my bill to a cash More

by rmccollor14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Lima Auto Mall responded

Thank you for sharing your experience. We understand your concerns about not receiving clarity on the navigation system and the detail service expectations. At Lima Auto Mall, we aim to work within the available schedule and processes, and your feedback helps us see how communication around these services can be improved. If you’d like to review your recent visit further, please feel free to reach out directly. Your satisfaction is important to us, and we want to make sure you have a positive experience moving forward. Sincerely, The Lima Auto Mall Team

September 03, 2025

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Fantastic service every time. Everyone is always ready to help from the service department to sales. More

by fuduricj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2025

Lima Auto Mall responded

Thank you for your fantastic review! We’re thrilled to hear that you consistently receive excellent service from our team at Lima Auto Mall. We appreciate your recognition of both our service and sales departments. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

September 02, 2025

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Employee Rating

Great dealer no pressure to buy anything No pressure. Which Finance company to go to check my own credit union. More

by isaac462016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Dardio

Sep 02, 2025

Lima Auto Mall responded

Thank you for sharing your experience, Isaac! We’re glad to hear you felt no pressure during your visit to Lima Auto Mall and had the freedom to explore financing options that worked best for you. We appreciate your trust and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

September 01, 2025

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Employee Rating

Very helpful. Eriq was absolutely great. Didn’t realize the car we purchased didn’t have floor mats! Was very surprised at this. But overall, had a good experience More

by kflanery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eriq Gibson , Josh Gaines

Sep 02, 2025

Lima Auto Mall responded

Thank you for your feedback! We’re glad to hear that you found our team helpful and that Eriq provided great service. We understand about the missing floor mats and appreciate you bringing this to our attention. We strive for a complete and satisfying experience at Lima Auto Mall. If you have any further concerns, please feel free to reach out to us. We hope to see you again soon! Sincerely, The Lima Auto Mall Team

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