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Charles McClung

Overview Reviews (463) Inventory (90)

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Charles McClung

Charles McClung | Page 2

Finance Director

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9

463 Reviews

Overview Reviews (463) Inventory (90)

Dealership Experience

5 yrs, 9 mos

4.9

463 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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463 Reviews of Charles McClung

March 10, 2026

Dealership Rating

Employee Rating

Love this dealership! The staff is the reason we keep coming back for both service and new purchases. We haven't even looked at a different dealership in nearly two deca The staff is the reason we keep coming back for both service and new purchases. We haven't even looked at a different dealership in nearly two decades. More

by Snjas10

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ryan Swaney, Mike Tanguay

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Mar 11, 2026 -

Lima Auto Mall responded

Thank you so much for your wonderful review! We're thrilled to hear that you love Lima Auto Mall and appreciate our dedicated staff. It's great to know that you've been with us for nearly two decades. We look forward to serving you for many more years to come! Please visit us again soon! Sincerely, The Lima Auto Mall Team

February 25, 2026

Dealership Rating

Employee Rating

They were very friendly and walked me through all the details and gave me more information about the vehicle that I was not aware of. When it said and done it was a no brainer !! details and gave me more information about the vehicle that I was not aware of. When it said and done it was a no brainer !! More

by Dmbeaupre

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eriq Gibson

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Feb 26, 2026 -

Lima Auto Mall responded

Thank you for your kind words! We're pleased to hear that our team at Lima Auto Mall was able to provide you with the information you needed about your vehicle. It's great to know you had a positive experience. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

February 06, 2026

Dealership Rating

Employee Rating

Mike was a pleasure to work with. Our purchase was mostly via the phone and it was handled as discussed. Our purchase was mostly via the phone and it was handled as discussed. More

by moran

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Mike Tanguay

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Feb 06, 2026 -

Lima Auto Mall responded

Thank you for your wonderful review, Moran! We're thrilled to hear that Mike made your purchase experience smooth and enjoyable, even over the phone. We appreciate your trust in Lima Auto Mall and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

January 28, 2026

Dealership Rating

Employee Rating

Service was great and got it all fixed very quick. Thanks for the quick service Thanks for the quick service More

by HEATHERREESE97

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Taylor, Ryan Swaney, Keith Shockency, Caleb Wellman, Adam Bondrowski

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Jan 28, 2026 -

Lima Auto Mall responded

Thank you, Heather! We're glad you had a great experience with our service team at Lima Auto Mall and that we could get everything fixed quickly for you. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

January 23, 2026

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Employee Rating

Very good won't go anywhere else! I have purchased many vehicles there. Look forward to going there I have purchased many vehicles there. Look forward to going there More

by RSITES6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Shockency

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Jan 23, 2026 -

Lima Auto Mall responded

Thank you for your wonderful review! We at Lima Auto Mall are thrilled to hear that you have had such positive experiences with us and that you look forward to returning. We appreciate your loyalty and can't wait to assist you with your next vehicle purchase! Sincerely, The Lima Auto Mall Team

January 06, 2026

Dealership Rating

Employee Rating

They are caring, understanding and very aware of needs as opposed to wants. From sales on up, they have always been caring and compassionate during purchasing a vehicle. opposed to wants. From sales on up, they have always been caring and compassionate during purchasing a vehicle. More

by kklingler11

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ryan Swaney, Mike Tanguay

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Jan 06, 2026 -

Lima Auto Mall responded

Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that our team at Lima Auto Mall was able to provide you with a caring and compassionate experience during your vehicle purchase. We strive to understand our customers' needs, and it's great to know we succeeded with you. We look forward to seeing you again! Sincerely, The Lima Auto Mall Team

January 02, 2026

Dealership Rating

Employee Rating

Great service just suck that their detail service was closed so my car I bought wasn't able to be cleaned and only is already at 65%. Besides that I loved the staff and the time the sale person took with closed so my car I bought wasn't able to be cleaned and only is already at 65%. Besides that I loved the staff and the time the sale person took with us. We were never pressured once to buy a vehicle. More

by jdoty

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Josh Gaines, Storm Rister

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Jan 02, 2026 -

Lima Auto Mall responded

Thank you for your feedback. We're glad to hear that you loved the staff at Lima Auto Mall and appreciated the pressure-free buying experience. We understand your concerns regarding the detail service and the cleanliness of your vehicle. Your input is valuable, and we strive to meet our customers' expectations. If you have any further thoughts or need assistance, please feel free to reach out. We hope to see you again soon. Sincerely, The Lima Auto Mall Team

December 24, 2025

Dealership Rating

Employee Rating

Made the process quick and easy, getting me in and out in 20 minutes, which is important to a mom of 4 with a full time job and lots of extra obligations. 20 minutes, which is important to a mom of 4 with a full time job and lots of extra obligations. More

by marciaellenkoch

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ryan Swaney, Dylan Cook

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Dec 24, 2025 -

Lima Auto Mall responded

Thank you for your wonderful review, Marcia! We’re thrilled to hear that we could make the process quick and easy for you at Lima Auto Mall. With your busy schedule as a mom of four, we strive to provide efficient service to meet your needs. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

December 10, 2025

Dealership Rating

Employee Rating

We were disappointed with the whole experience. We were not offered any incentives. Ask for a free oil change No, ask for the total to be rounded down to 52,000 No. mind you this was a difference We were not offered any incentives. Ask for a free oil change No, ask for the total to be rounded down to 52,000 No. mind you this was a difference of less than 70 dollars. Ask for the truck to be cleaned, was only ran through car wash, windows not cleaned, tires looked as if a child who was learning to finger paint did them. We have bought vehicles from Lima Auto Mall in the past I'm not sure we would do business with them again. I realize this truck is a 2024 but the service we received was less than respectable. Especially with this being a return buyer and to be at this time of year December. The dealership should be ashamed of the quality of sales and service they offer to the public. More

by rbigelow2

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Brett Dardio

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Dec 10, 2025 -

Lima Auto Mall responded

Hi Robert, Thank you for sharing your feedback, and we truly appreciate your return business. Your purchase included $12,366 in Dealership discounts and rebates, which was the maximum available for your vehicle, so we weren’t able to apply an additional $70. At Lima Auto Mall, we take great pride in taking care of the public. As a family-owned dealership for over 113 years, our goal has always been to treat every customer with honesty, transparency, and respect. If you were not satisfied with how your truck was cleaned at delivery, we would be more than happy to re-clean it for you at no charge. Please feel free to reach out to us so we can make sure you’re fully satisfied. Thank you again for your business and for giving us the opportunity to serve you. Ryan Swaney General Sales Manager (419)993-6054

November 24, 2025

Dealership Rating

Employee Rating

My second vehicle purchase here! They are great very accommodating, professional, large selection on vehicles .Highly recommend them . They are great very accommodating, professional, large selection on vehicles .Highly recommend them . More

by pamstokes26

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brett Dardio

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Nov 24, 2025 -

Lima Auto Mall responded

Thank you so much for your wonderful review, Pam! We truly appreciate your loyalty and are thrilled to hear that you had a great experience with your second vehicle purchase at Lima Auto Mall. Our team is dedicated to providing excellent service and a wide selection of vehicles, and it's fantastic to know that you highly recommend us. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

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