Charles Perkins | Page 11

Very well done. I was in the shop for 45 minutes. The fastest it has ever taken. I opted out of the car wash because I was in a hurry. I appreciated the fast and c I was in the shop for 45 minutes. The fastest it has ever taken. I opted out of the car wash because I was in a hurry. I appreciated the fast and competent service. More

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Emergency Visit I came in for an emergency service appointment because my battery died. Charles Perkins did an amazing job of ensuring my car was repaired within a tw I came in for an emergency service appointment because my battery died. Charles Perkins did an amazing job of ensuring my car was repaired within a two hour window. I always receive great service from this team and always refer my friends to this dealership. More

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Extremely satisfied with service provided and my service rep The problem with my car was handled in a very prompt manner. My Service rep (Charles Perkins) was extremely helpful in not only getting the problem w The problem with my car was handled in a very prompt manner. My Service rep (Charles Perkins) was extremely helpful in not only getting the problem with my car handled in an expeditious manner, but he was also very helpful in getting me a ride to the service center to pick up my car since I had to have it towed in for repair. [I was very stressed as to what was going on with my car as well as trying to determine how I was going to get there to pick up my car since everyone I knew was already at work.) He also promptly followed up with status updates while my car was being serviced. I was extremely pleased to learn from Mr. Perkins that my car battery was still within its warranty--by one day, which I did not know! I highly value honesty! More

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Great Service I'm so pleased with the service I receive at Westside Lexus. I don't worry about the condition of my car since I always bring it in for scheduled main I'm so pleased with the service I receive at Westside Lexus. I don't worry about the condition of my car since I always bring it in for scheduled maintenance. My service consultant, Charles Perkins is knowledgeable and keeps me informed. He brings clarity to any questions that may arise. More

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Top notch service!!! We always have top notch service on each of our visits.Mr.Perkins is on top of all of our needs. We enjoy our experience there. Thank you We always have top notch service on each of our visits.Mr.Perkins is on top of all of our needs. We enjoy our experience there. Thank you More

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Highest Degree of Professionalism Overall exceptional experience from greeting to exiting service center. I had to squeeze 15K appointment into an already busy Saturday. Charles took Overall exceptional experience from greeting to exiting service center. I had to squeeze 15K appointment into an already busy Saturday. Charles took care of ALL vehicle matters to my satisfaction with the highest degree of professionalism! More

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Best Customer Service Representative Great service representative Charles Perkins and Jack that makes my experience at this dealership service area one of the best. I drive from the sout Great service representative Charles Perkins and Jack that makes my experience at this dealership service area one of the best. I drive from the southwest side of Houston to the West side. More

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Car 80,000 mile service Satisfied customer and I would recommend your service to others. Completed car service in a timely manner. My Charles Perkins is very helpful, courteo Satisfied customer and I would recommend your service to others. Completed car service in a timely manner. My Charles Perkins is very helpful, courteous and friendly. Thanks so very much Sincerely, More

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Unplanned service for GS350 Service advisor and service manager exceeded expectations addressing my unplanned repair. They volunteered to contact Lexus on my behalf to help cove Service advisor and service manager exceeded expectations addressing my unplanned repair. They volunteered to contact Lexus on my behalf to help cover costs associated with parts and labor. They also provided a loaner car with essentially no advance warning. More

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Greas Customer Service My rep really takes the time to make me feel like my car is the most important car there. First class all the way!!! Thanks My rep really takes the time to make me feel like my car is the most important car there. First class all the way!!! Thanks More

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