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Charles Prayor
Charles Prayor at Jim Ellis Buick GMC Mall of GA

Charles Prayor

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.5
73 Reviews
4.5

73 Reviews

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73 Reviews of Charles Prayor

July 27, 2025

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Employee Rating

Service was great. I've gotten rental cars, Lyft, and dealership vehicles in the past when my car is in the shop. Oh also the coffee machine was upgraded and is yummy. More

by joshzpate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 29, 2025

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2025

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Employee Rating

Helpful, fast, and efficient. Friendly and knowledgeable staff that helped to resolve the problem with my car quickly. More

by shannonhansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 26, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 19, 2025

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Employee Rating

That was a good experience with you guys. First time but I was so impressed with the excellent service you provided. I think I will stick on service my car with you. More

by KIWONGE.KATAKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Ed Barnes, Kim South, Christie Ledbetter, Nick Rose, Melissa Toole, Brandon Cannon, Tom Floystrop

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Jul 22, 2025

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 14, 2025

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Employee Rating

I always have great service at this location and they have a very knowledgeable staff. More

by WBROWN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Ed Barnes, Kim South, Christie Ledbetter, Nick Rose, Melissa Toole, Brandon Cannon, Tom Floystrop

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Jul 16, 2025

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 06, 2025

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Employee Rating

The car service was quick and all issues with the car were well explained. The team was polite. More

by Gregory
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 09, 2025

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2025

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Employee Rating

My appointment was at 10:30, oil change was completed at 2:30. The car also was not complimentary washed. Parts for windshield were ordered and radio update successful. The wait time and lack of perks for b More

by SHANNONROSEMARRIOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 24, 2025

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

June 15, 2025

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Employee Rating

Nice dealership. Richard was very professional and helpful. Bought the vehicle through my credit union. More

by chayes578
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sami Karaki, Richard Newton, Jason Ropp

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Jun 17, 2025

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2025

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Employee Rating

It was great. Completed quickly and were more than fair cost wise. They do listen. More

by JANDJHILLOAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 14, 2025

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction! Until the next time we meet, take care!

June 05, 2025

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Employee Rating

I was not aware they were charging me to look at the vehicle. I was mot happy. More

by LJSMOTCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 23, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 23, 2025

Dealership Rating
Employee Rating

Great guy . Very professional. Communicates well. Send me Lyft to pick my truck up. Thank you More

by Bamwayk70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Apr 25, 2025

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

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