Charles Prayor | Page 2

Charles goes the extra mile for his customers. For example this was the second time that the service tech forgot my valve stem caps and Charles saw it and went to get it and put it on. Top class S For example this was the second time that the service tech forgot my valve stem caps and Charles saw it and went to get it and put it on. Top class Service all time. More

by IMAX1380 Verified Customer Verified Customer

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I like pudding. Pudding is good. Especially chocolate pudding. Yum, pudding. Pudding & Jim Ellis good. Pudding is good. Especially chocolate pudding. Yum, pudding. Pudding & Jim Ellis good. More

by CHRISTOPHER.PERRERA Verified Customer Verified Customer

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Great service and the peoples too at the desk , my truck 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good More

by j_amador03 Verified Customer Verified Customer

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Ed Barnes as always took great care of me. When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appoin When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appointment. More

by IMEJIAS35 Verified Customer Verified Customer

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Well it took 3/4 separate visits to get the door locks finally fixed after told they were fixed, however it is fixed thankfully and 2 of the 3 warranties that we were URGED by dealership to purchase didn' finally fixed after told they were fixed, however it is fixed thankfully and 2 of the 3 warranties that we were URGED by dealership to purchase didn't cover things that are wrong with our vehicle which is frustrating and the paper work states it should. but fine print says otherwise that wasn't discussed. A lot of trips and wasted time and money spent taking the vehicle back and forth. Then there was grease from shoes that have stained our front floor mats also felt like another item should have been fixed that was wrong from the day we received the vehicle after having it built and waiting but we should have said something but when offered to fix it we would have to pay half which I disagree with after ordering a vehicle and will have paid 92,000 when finish paying it off and it not being built right and not getting the right interior trim because it wasn't 'available'. This is a different class vehicle compared to like a GMC Terrain and is expected to be perfect for the prices paid. Quality should be priority one! Is a great vehicle and I believe the dealership has good intentions. More

by ChevyFan Verified Customer Verified Customer

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The staff is also very helpful. The work is top notch. The turnaround time is great. The work is top notch. The turnaround time is great. More

by cleos parents Verified Customer Verified Customer

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It was good they were able to identify the actual problem took it to Pep boys they were way off took it to Pep boys they were way off More

by andyjean17 Verified Customer Verified Customer

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Excellent customer service very professional. I was a walk in and Charles took care of me as though I had an appointment. He is a very good making customer feel comfortable. I was a walk in and Charles took care of me as though I had an appointment. He is a very good making customer feel comfortable. More

by barry Verified Customer Verified Customer

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Started off bad. Service that was paid for appeared to not be done. Brakes(front and rear) both appeared not to be completed. So I was very apprehensive that any of t Service that was paid for appeared to not be done. Brakes(front and rear) both appeared not to be completed. So I was very apprehensive that any of the service was completed. Spoke with Charles who then got the service manager Nick involved. Nick had my vehicle picked up from our home. Brought back to their shop. Nick insured all the services were completed and had the truck returned to our home. He even had the truck detailed. So bad first experience but Charles and Nick went above and beyond to make us feel secure that our vehicle was taken care of properly. We will be returning for future services. Those two guys are simply wonderful. More

by Gdegioanni Verified Customer Verified Customer

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Always greeted by Charles. I mean he's probably one of the nicest guys there to greet you as you enter. Those other gentleman on your right as you walk in is so cold and not we I mean he's probably one of the nicest guys there to greet you as you enter. Those other gentleman on your right as you walk in is so cold and not welcoming. I've been coming to this dealership for the last 10/15 years and purchased at least 7 cars and those few guys have been the same. Thank God for Sammy, Charles , Melissa! The new group of caring associates. Being nice, kind and supportive goes a long way when working with the public. More

by 1GoodDude Verified Customer Verified Customer

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