Dealership Experience
5 yrs, 11 mos
Industry Experience
5 yrs, 11 mos
42 Reviews
Write a Review42 Reviews of Charles Smith
October 16, 2025
Easy to deal with. Love the pick up and drop off service. Finished up the repair quickly. Love the pick up and drop off service. Finished up the repair quickly. More
Other Employees Tagged: Shay Piel, James Main, Mark Stepp, Charlie Tincher, Cowboy Robert Goodman
October 13, 2025
My car was in and out of that shop WAY too many times. Even after the recall was performed on my car to fix the coolant from leaking into the engine. I still have white smoke pouring out of the tailpipe Even after the recall was performed on my car to fix the coolant from leaking into the engine. I still have white smoke pouring out of the tailpipe and no one there could see it. My car was there for over 2.5 weeks and when I picked it up because I wasn't going to pay to have band aid fixes for subpar parts to fail again. I started my car and right away a plume of smoke came out. So many strikes from this shop. Oil drain plug after every visit was tightened to the point I was unable to remove it myself even with an impact wrench. I had several other people try to remove it as well. Multiple sensor's going bad, fuel injectors bad, flex plate bad, the whole car and service bad... More
Other Employees Tagged: Shay Piel, James Main, Mark Stepp, Charlie Tincher, Cowboy Robert Goodman
September 30, 2025
We experienced good service with getting our truck back before the 2-3 weeks they said it would take to repair. Truck rinds much better. before the 2-3 weeks they said it would take to repair. Truck rinds much better. More
Other Employees Tagged: Mark Stepp
September 26, 2025
Trevor Lindell and his team did a great job servicing my vehicle. They provided a thorough video of each checkpoint along with recommendations for service. I’m very pleased with my experience at Mac Haik vehicle. They provided a thorough video of each checkpoint along with recommendations for service. I’m very pleased with my experience at Mac Haik Ford Quick Lane. More
Other Employees Tagged: Shay Piel, James Main, Mark Stepp, Charlie Tincher, Cowboy Robert Goodman , Trevor Lindell
September 24, 2025
I took my truck in on Tuesday morning and ask him to get it back to me by Friday and he said he would he never called me Friday and I had to fight Saturday to get my truck back. Didn’t even get the transmis it back to me by Friday and he said he would he never called me Friday and I had to fight Saturday to get my truck back. Didn’t even get the transmission oil changed. All I did was change the starter and charge me $1400 when I could buy a starter for $461 not happy at all More
September 18, 2025
My service advisor was helpful and kept me informed of what was going on throughout the whole process. The work done on my car was satisfactory and I will definitely be coming back for all of my future ne what was going on throughout the whole process. The work done on my car was satisfactory and I will definitely be coming back for all of my future needs. More
Other Employees Tagged: Shay Piel , Shawn Grant
September 18, 2025
Me encanta el trabajo tan eficiente y rápido que hacen todos en general, también soy fan de el trato y la amabilidad que les brindan a sus clientes.. todos en general, también soy fan de el trato y la amabilidad que les brindan a sus clientes.. More
Other Employees Tagged: Shay Piel, James Main, Mark Stepp, Charlie Tincher, Olga Espinosa, Kenny Campbell, Cowboy Robert Goodman
September 01, 2025
Charles was very helpful. The only issue is that my truck sat there a week before they were able to look at it. Apparently the electrical techs are very busy. Glad they found The only issue is that my truck sat there a week before they were able to look at it. Apparently the electrical techs are very busy. Glad they found the issue my tuck was having and it was a simple issue with a connector behind the dash. More
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