Charley Schaub | Page 3

5x winner! Just came home with my FIFTH Ford Explorer from Toms Ford. They make it easy and painless. That's why we keep going back. Ken Gann was our sales rep t Just came home with my FIFTH Ford Explorer from Toms Ford. They make it easy and painless. That's why we keep going back. Ken Gann was our sales rep the last few times and always makes sure we get a good deal. Thanks Toms Ford! More

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Leased my 3rd car with Toms Ford and it will not be my last! Great experience from start to finish with my salesman, Marc Brennan to the manager, Charley Schaub and ending with Scott Nusbaum in finance. I trade Great experience from start to finish with my salesman, Marc Brennan to the manager, Charley Schaub and ending with Scott Nusbaum in finance. I traded up my 2014 Ford Escape for the 2016 Ford Edge and I received a fair price with no pressure. The test drive, price negotiations and paperwork were all done within a few hours and I drove off in my new vehicle that same day. I have always recommended Toms Ford to friends and family and will continue to do so without hesitation in the future. More

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5th Car bought Excellent service and active listening by their sales team. I have bought used, new, owned, and leased, all cars have performed well. The finance d Excellent service and active listening by their sales team. I have bought used, new, owned, and leased, all cars have performed well. The finance dual in the back have personalities which is more than I can say for any other dealership making the experience at Tom's pleasant and non stressful More

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Former Customer - Stay away! I purchased a certified used Ford 500 from Toms Ford in 2007 - overall good experience so when ready to trade it in figured I would go back. There w I purchased a certified used Ford 500 from Toms Ford in 2007 - overall good experience so when ready to trade it in figured I would go back. There was a bit of negative equity on the car as it had high miles but with Tier 1 credit I figured I would finance the amount into my new lease. Their sales person was awful - annoying, telling me to adjust my mirror, fasten my seat belt (I always do!) and basically telling me how to drive. Regardless, I liked the car (a new Ford Focus) and told him I wanted to make the deal. He said he had to heck with finance and it took them over 24 hours to get back to me. Said I would have to pay $5k for them to take the car back and was he best they could do. I then went literally across the street to Nissan and traded my Ford against a new lease with no money down! OK, fast forward about 3 years home to return my Nissan and was looking for an Expedition or Excursion so thought I would give Toms another chance - their used car manager could not have been less interested, said he didn't come across these cars often (hmm your a Ford dealer - maybe check the Internet, see what you can get) he just had an ugly Maroon Explorer that he was willing to show me - so I ended up purchasing a great Excursion from a used car lot in Atlantic Highlands. Ok, fast forward another few months - my wife had a 2012 leased Mustang that we were looking to turn in. Called Toms and they asked if I was looking to purchase a car after it was turned in. We told them not at this time. I then received a call back that they "did not have room" on their lot to accept my lease. Fyi, their lot is Huge. Spoke to Ford corporate who advised me that any dealer is supposed to accept your lease but since they were a Franchise they couldn't force then. I called back and spoke to the sales manager who flat out refused to take the car. Buyer beware - I wonder if their positive reviews are posted by their sales team.... More

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Pleasant leasing experience After being subjected to the high pressure and disrespectful sales tactics at a Staten Island Ford dealership, I was fully satisfied by Tom's Ford. I After being subjected to the high pressure and disrespectful sales tactics at a Staten Island Ford dealership, I was fully satisfied by Tom's Ford. I was welcomed at the door and treated in a friendly manner. I was comfortable right away and was given plenty of time and patience to decide on my leasing options. I recommend Tom's Ford to all my fellow Staten Islanders for an excellent buying experience. More

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I purchased a 2013 Mustang from Tom's Ford, and could not have been more pleased with the experience. I knew exactly the car I wanted, and was trying to find a dealer who could either find the car, or o not have been more pleased with the experience. I knew exactly the car I wanted, and was trying to find a dealer who could either find the car, or order one with my specifications (and I was on a tight timeline). Other Ford dealerships in the greater NYC area gave me the typical run around, but Charley and Marc were champs from the beginning. Not only were they able to order a car for me, but they already had a Mustang on order, so they just changed the specifications of that one to what I was looking for and were able to get me a car weeks ahead of what other dealers were quoting me. On price, I had done my homework (TrueCar), and knew what I wanted to / needed to pay. There was very little negotiation because Charley quoted the right price from the start, and there were no surprises as we want through the purchasing process. The financing process was easy, and when I came to pick up the car on a Saturday, Marc had me in and out of the dealership in an hour. From start to finish, I never thought a car buying process could be so pleasant, and I would recommend these guys to anyone. More

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I have now bought my 3rd car at Tom's Ford. Everytime the expereince has been non painfull, no hasssle, and pure honesty. I'd reccomend Tom's to anyone the expereince has been non painfull, no hasssle, and pure honesty. I'd reccomend Tom's to anyone More

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I leased a f150 Harley Davidson from a local dealership in Staten Island on Oct 13 on Oct 29 the truck was totaled due to hurricane Sandy.I found out that what i was leasing the truck for was a ridiculous in Staten Island on Oct 13 on Oct 29 the truck was totaled due to hurricane Sandy.I found out that what i was leasing the truck for was a ridiculous price.I went on google to do some pricing Charlie Schaub was the first to contact me via emails at my request.HE was very professional and made me feel comfortable.He put together a deal which was 175 dollars a month less than my original payment.At that point he led me to Enrico Cuzzi who carried the ball that rest of the way. Enrico couldn't have done a better job for me he made everything very easy.He told myself and my wife to feel free to call him at anytime and not once did either one of us feel as if we were bothering him.If he were busy he would return our call as soon as he could and was prompt.I have leased as well as bought many new cars in my life and as dealers often get a bad reputation these guys are a 360 degree opposite of that.they should be highly commended and rewarded and i will recommend them to any of my friends who are interested in the ford on lincoln market. Best Regards Bob Capone More

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My beautiful 2009 Ford Fusion, purchased at Tom's Ford in 2009 was flooded and totaled by Sandy. My experience with Tom's Ford with the initial sale and the service visits of my car over the years were all 2009 was flooded and totaled by Sandy. My experience with Tom's Ford with the initial sale and the service visits of my car over the years were all extremely positive. They earned my trust so when I needed to replace my car I immediately called my friends at Tom's Ford. I never even considered buying anything other than a Ford from any other place but Tom's. They spent a lot of time finding the 2013 Fusion Titanium I am now driving. I didn't even have to go to the dealership until the day I picked up the car. They handled everything for me over the phone. I have dealt with several other dealerships in my life and the experiences were never that good. I can't say enough about how well managed this place is and what a great team they have there. They understand the value of great customer service. I highly recommend this dealership. I travel from Staten Island to the dealership in Keyport, NJ for every oil change. More

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I was buying using the d plan and everyone was very helpful and knowledgable. I would recommend this dealership to my friends and family without a thought. helpful and knowledgable. I would recommend this dealership to my friends and family without a thought. More

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