Charlie Field
Charlie Field at Moritz Kia Alliance

Charlie Field | Page 5

Service Director

Moritz Kia Alliance

11210 North Freeway
Fort Worth, TX 76177

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5.0
77 Reviews

Languages Spoken

English English

5.0

77 Reviews

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77 Reviews of Charlie Field

January 19, 2023

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Employee Rating

The service was very good and I did appreciate it. Thank you so much for service . More

by Francois Anga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Lucas , Steve Van Cleave

Jan 23, 2023

Moritz Kia Alliance responded

Francois, thank you for sharing this great feedback with us. We feel our service department is what makes Moritz Kia Alliance special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, The Moritz Kia Alliance Team

January 13, 2023

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Service was quick and informative. People that work there are very personable Good job Thanks More

by Vbalwowo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Lucas , Steve Van Cleave

Jan 19, 2023

Moritz Kia Alliance responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, The Moritz Kia Alliance Team

January 04, 2023

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Steve was so awesome! I appreciate his patience, thoroughness, and attitude. He was so kind and helpful throughout the process. I'm also very happy with the work that More

by Hope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Lucas , Steve Van Cleave

Jan 09, 2023

Moritz Kia Alliance responded

Hope, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Moritz Kia Alliance Team

December 30, 2022

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The service system is very efficient. They meet their time commitments and in the service inspection they find anything that needs repair or replacement. More

by Dedstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Lucas , Steve Van Cleave

Jan 05, 2023

Moritz Kia Alliance responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Moritz Kia Alliance Team

December 21, 2022

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They were awesome to help me with my oil consumption test . Made me feel at ease and told me exactly what would happen during the test . More

by comfy.terror.01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2022

Moritz Kia Alliance responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Moritz Kia Alliance special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, The Moritz Kia Alliance Team

December 03, 2022

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I am grateful for the experience that I have each time I need service at Moritz Kia Alliance. First of all, I am always welcomed like family. They have friendly people there to make a great first impression More

by travisbatchelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2022

Moritz Kia Alliance responded

Hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Best, The Moritz Kia Alliance Team

November 03, 2022

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Employee Rating

They took care of all issues quickly and had me on my way as quickly as possible. More

by Dasdss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Lucas , Steve Van Cleave

Nov 08, 2022

Moritz Kia Alliance responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Moritz Kia Alliance Team

October 24, 2022

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Exceptional service and quick turn around time. Keep up the good work. Very pleased with customer service More

by Kathyr3107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Lucas , Steve Van Cleave

Oct 27, 2022

Moritz Kia Alliance responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, The Moritz Kia Alliance Team

August 24, 2022

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I have heard tons of horror stories about Dealerships being terrible. NOT HERE. The staff is always top tier. Our service experience since day 1 has been superb! I have delt with many dealerships over my More

by dtgm636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Vick, Matt Ducote, Brian Lucas, Inderjeet "Andy" Singh , Mike Ford, Bruce Lindeman, Steve Van Cleave, Kevin White

Aug 30, 2022

Moritz Kia Alliance responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, The Moritz Kia Alliance Team

August 17, 2022

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The work was done in a timely fashion. In addition, the service rep was very prompt in his responses to my questions. I was impressed. More

by beagledwight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Lucas , Steve Van Cleave

Aug 22, 2022

Moritz Kia Alliance responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, The Moritz Kia Alliance Team

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