Charlie Ortiz

I’m grateful for my new car but the customer service here in general I didn’t experience anything great to talk about; original salesman was so rude about my employer then the next salesman took me for a tes in general I didn’t experience anything great to talk about; original salesman was so rude about my employer then the next salesman took me for a test drive we ran out of gas they promised to fill if I bought but didn’t then asked me to come back for basic service they didn’t do before selling said they would fill up with gas and didn’t but got a call days later wanting to talk about the service it needs 😳 More

by renae_thornton Verified Customer Verified Customer

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Charles Ortiz was wonderful and went above and beyond to make my experience great. I feel he did an outstanding job working with me in meeting my needs and wants. Even when I got emotional over not wanting make my experience great. I feel he did an outstanding job working with me in meeting my needs and wants. Even when I got emotional over not wanting to purchase a jeep he took it in stride and found me another car that I did purchase. He was kind understanding and very professional More

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Tyler did an amazing Job looking for different options and was constanly asking if we were okay or if we needed anything overall it was a pleasent experience with tyler. and was constanly asking if we were okay or if we needed anything overall it was a pleasent experience with tyler. More

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They delivered my truck in a really timely fashion. Easy to deal with and had great customer service Easy to deal with and had great customer service More

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Charlie was a champ, he took great care of us and I'd recommend him gladly going FWD... recommend him gladly going FWD... More

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Very grateful for all the help by Ryan and October. When I thought it was impossible to get the car I want they proved me wrong. Thank you guys! When I thought it was impossible to get the car I want they proved me wrong. Thank you guys! More

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Definitely will try to get you out in a vehicle and have you worry free if youre fine with waiting a bit, 100% got a car w cosigner for more higher approval from bank. you worry free if youre fine with waiting a bit, 100% got a car w cosigner for more higher approval from bank. More

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Very hard working and reluctant to get my a vehicle I was comfortable with and happy with comfortable with and happy with More

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Very helpful sale person and manager did a amazing job helping us take home a suv that we loved helping us take home a suv that we loved More

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I spent practically all day here, but had the pleasure of working with Charlie, who understood my needs from the beginning. Him and his finance manager October worked really hard to make it possible for me t working with Charlie, who understood my needs from the beginning. Him and his finance manager October worked really hard to make it possible for me to walk out with the car I loved, which I greatly appreciate. They were very kind and flexible, and Charlie definitely went above and beyond to make this go as smooth as possible and make me feel like I could trust him and the deal he was offering. My only (very small) complaints were that the cleaning at the end took quite long and there was still some garbage under the seats, and lastly the tank was not full when I drove off but I pretty much overlooked these two things as my overall experience was great! Shoutout to Charlie for this picture too lol More

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