Charlie Smith | Page 16

I honestly love this dealership. Charlie Smith treated me with a lot of respect and really made me feel comfortable with my purchase. I then went in for service and was astonished at how well they treated yo with a lot of respect and really made me feel comfortable with my purchase. I then went in for service and was astonished at how well they treated you, the quality of their work, and the speed. I will honestly now be a loyal customer. When they wash your car for you though, they should really dry it...that's the only thing they could improve! More

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Shopped other places and Cochran had the car we wanted, since they have a large inventory. Charlie worked with us to get the price we desired. It ended up being a very pleasant buying experience...will be since they have a large inventory. Charlie worked with us to get the price we desired. It ended up being a very pleasant buying experience...will be back for future cars! More

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Charlie and Elaine made this the best car buying experience I have ever had. Charlie was very knowledgeable, professional, friendly and most importantly trustworthy, in addition to providing custo experience I have ever had. Charlie was very knowledgeable, professional, friendly and most importantly trustworthy, in addition to providing customer focus and satisfaction. Elaine was also a pleasure, professional, trustworthy and customer focused. She spent time to make me feel like they sincerely wanted me as their customer and worked with me to seal the deal! The most sincere complement is to return to buy another car and recommend to family and friends.....which I definitely plan to do! More

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Absolutely wonderful from start to finish! Helpful, gerenous, sincere, great people to work with! I felt very comfortable with everyone that I worked with, and I was being taken seriously even though I gerenous, sincere, great people to work with! I felt very comfortable with everyone that I worked with, and I was being taken seriously even though I was looking at a used car. Made this sometimes stressful experience one that I can't wait to do again! More

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Charlie Smith provided really excellent customer service and made the whole experience a smooth and enjoyable one. He was patient as I was undecided between vehicles. He did a thorough job in comparing th and made the whole experience a smooth and enjoyable one. He was patient as I was undecided between vehicles. He did a thorough job in comparing the two vehicles I was considering, providing lots of detail on both to help me in making my choice. He used what is clearly a wealth of knowledge to answer every question and make me comfortable with the options presented. I have nothing but positive things to say about Charlie and also the financing person as well (Heather, I think) and Mike, the sales manager. More

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My sales consultant was Charlie Smith, who was very friendly and professional.He was very knowledgeable and reasonable to work with. He is very interested in cars and it is shows. This was my first ca friendly and professional.He was very knowledgeable and reasonable to work with. He is very interested in cars and it is shows. This was my first car time buying a car but not the first Hyundai dealer I had been to to look at the Tucson. I felt very comfortable with Charlie as the sales consultant. He was very understanding that I was a little overwhelmed by my first time buying a new car. I felt the offer for the new vehicle was very fair and the offer for my trade in was fair. I knew I wasn't going to get a better deal elsewhere. It was also a much faster process than I anticipated. I took my father in with me and he thought the whole process went well. Delana handled all the paperwork for my new car. She was very nice, friendly, and up beat despite it being the end of the day on a Saturday and she had done multiple deals before me. Overall, I would absolutely recommend Charlie Smith and Cochran to anyone I know who wants a car. More

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My experience at Cochran is by far the best car buying (leasing) experience I have ever had. Charlie Smith greeted me when I came to the dealership on Saturday and made what can be a nerve racking experi (leasing) experience I have ever had. Charlie Smith greeted me when I came to the dealership on Saturday and made what can be a nerve racking experience a great experience. Charlie is EXCEPTIONAL; exhibiting great listening skills, patience, professionalism and knowledge/detail of product. In addition, he has a warm and refreshing personality and a genuine interest/knowledge of cars. When I returned to the dealership a few days later to take delivery of my car, Charlie was thorough in going over the features of the car and patient in answering all of my questions. He also assited me with returning my other leased vehicle when I returned it to Valley Hoda. It was truly a pleasure dealing with Charlie! Heather helped me with all of the leasing paperwork on Saturday. I found her to be upbeat, efficient, and knowledgeable. I will definitely recommend Cochran and Charlie to my friends and family. Thank you! Cindy Herbeck More

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This was a very positive buying experience due to the courteous and professional demeanor of Charlie Smith and Heather Champion.I would highly recommend them to anyone making a major purchase such as thi courteous and professional demeanor of Charlie Smith and Heather Champion.I would highly recommend them to anyone making a major purchase such as this. More

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The day I purchased my Sonota it was cold and sleet had begun to fall. Charlie Smith came out on the lot and greeted me with in 2 minutes of me looking at a vehicle, some would have waited till I walked in begun to fall. Charlie Smith came out on the lot and greeted me with in 2 minutes of me looking at a vehicle, some would have waited till I walked in the show room. I told him what I wanted and what I wanted and what I wanted to pay. Charlie gave a clear and knowledgable presentation of the vehicle, it features and options as well as price comparison. He worked to get me the best deal using all incentives available, got me the best value on my trade in and didn't try to oversell me on additions products I wouldn't need. The finance department was also very friendly and thurough in explaining all the options available to me and made it easy in choosing any additional coverages I may have needed. Overall I would say it was the best car buying experience I've ever had. No fast pitch! No double talk! No B.S.! I like that! Thanks Charlie! More

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Bought 2 cars from Charlie, 1st was in 2010 (Elantra GLS) and the second was in March of 2013 (Elantra GT). Charlie Smith took his time and showed us the car and was very informed on his product I would reco and the second was in March of 2013 (Elantra GT). Charlie Smith took his time and showed us the car and was very informed on his product I would recommend your dealership and Charlie to anyone looking to purchase any kind of vehicle, new or used. Charlie--- thanks for a great experience, and leading me to a great car again. More

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