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Charlie Smith

Overview Reviews (87) Inventory (185)

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Charlie Smith

Finance Manager

Kenny Ross Subaru

11299 Lincoln Hwy
North Huntingdon, PA 15642

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4.9

87 Reviews

Overview Reviews (87) Inventory (185)

4.9

87 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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87 Reviews of Charlie Smith

July 16, 2025

Dealership Rating

Employee Rating

Very accommodating, courteous, and professional dealership. Bryan Hastings is very thorough and expeditious getting the vehicle in and out. dealership. Bryan Hastings is very thorough and expeditious getting the vehicle in and out. More

by JAYCGIFFEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Hastings, Greg Cooper, Lauren Rosenbayger, Chloe Pascuzzi , Jeff Pepper

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Jul 17, 2025 -

Kenny Ross Subaru responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 14, 2025

Dealership Rating

Employee Rating

Great service hospitality good just a long wait waiting on car now to get maintenance on car now to get maintenance More

by taylorts1972

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: JB Lynn

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Jul 14, 2025 -

Kenny Ross Subaru responded

Hello! My name is Brian. I am the new Service Manager here at Kenny Ross Subaru. I apologize the wait was long on your last visit. I would love to talk to you and see how we can fix this issue going forward so you will continue to have your vehicle serviced here. Please email me or call at the numbers below. Again, I do sincerely apologize for the inconvenience and look forward to hearing from you! Thank you! Brian Bates Kenny Ross Subaru bbates@kennyross.com 724-359-2048

Jul 15, 2025 -

Kenny Ross Subaru responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyross-subaru.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 11, 2025

Dealership Rating

Employee Rating

The customer service has always been immaculate I never feel pressured to do anything there everyone does there job exceptionally well and I always get the best advice and help with my vehicle feel pressured to do anything there everyone does there job exceptionally well and I always get the best advice and help with my vehicle More

by HUNTEROHARA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steven Runion, Bryan Hastings, Mike Siefers, Lauren Rosenbayger, Maureen Bailey, Josh Verheyen, Brian Bates

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Jul 11, 2025 -

Kenny Ross Subaru responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 04, 2025

Dealership Rating

Employee Rating

Great people and great service A+++++. I would recommend buying a car hear to anyone looking for a Subaru vehicle I would recommend buying a car hear to anyone looking for a Subaru vehicle More

by MEGA68DETH

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Justin Harris, JB Lynn

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Jul 09, 2025 -

Kenny Ross Subaru responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 04, 2025

Dealership Rating

Employee Rating

Bora and Lauren were wonderful and went above and beyond. Always made me feel at ease with my decision and went out of their way to make the deal happen. Always made me feel at ease with my decision and went out of their way to make the deal happen. More

by maureen.rodman

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lauren Rosenbayger, Bora Kocak, Chloe Pascuzzi

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Jul 09, 2025 -

Kenny Ross Subaru responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 27, 2025

Dealership Rating

Employee Rating

Everyone at Kenny Ross was very attentive to me as soon as I walked in. Bora & Lauren were exceptional. They made a difficult time much easier. Going above and beyond anything I could have expected. The as I walked in. Bora & Lauren were exceptional. They made a difficult time much easier. Going above and beyond anything I could have expected. They truly went the extra mile. More

by maureen.rodman

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lauren Rosenbayger, Bora Kocak, Chloe Pascuzzi

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Jul 01, 2025 -

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 25, 2025

Dealership Rating

Employee Rating

Great sales team & Finance manager was so nice. I really appreciated the swift paperwork process. I really appreciated the swift paperwork process. More

by nanuke73

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lauren Rosenbayger , Logan Kulikoski

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Jun 26, 2025 -

Kenny Ross Subaru responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 24, 2025

Dealership Rating

Employee Rating

It was a positive experience. I’d recommend anyone who’s interested in buying a Subaru come here. I’d recommend anyone who’s interested in buying a Subaru come here. More

by swri72

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Newton Da Silva, Lauren Rosenbayger, Bora Kocak, Justin Harris, Chloe Pascuzzi

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June 21, 2025

Dealership Rating

Employee Rating

They are efficient, well organized & considerate of the customers. Every interaction is done in a polite manner. I have seen them interact with outraged customers but they never lost their tempers or compo customers. Every interaction is done in a polite manner. I have seen them interact with outraged customers but they never lost their tempers or composite More

by PAPSLADY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Newton Da Silva, Steven Runion, Mike Siefers, Josh Verheyen

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June 19, 2025

Dealership Rating

Employee Rating

Love that Mike makes every experience personal for me checks in, let's me know what's going on and answers any questions that I have! Always makes sure what needs done is completed and let's me know from checks in, let's me know what's going on and answers any questions that I have! Always makes sure what needs done is completed and let's me know from the door what things will cost and about how much time they will take. He is amazing! More

by LOUISA CARNEY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Hastings, Mike Siefers, Bora Kocak

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Jun 19, 2025 -

Kenny Ross Subaru responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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used

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CVT

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View Vehicle Details

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used

Ice Silver Metallic exterior

CVT

All-wheel Drive

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View Vehicle Details

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2025 Subaru Forester Hybrid

new

Autumn Green Metallic exterior

CVT

All-wheel Drive

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View Vehicle Details

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