Charlie Thibault | Page 10

Always great to deal with A pleaser to deal with always there to help let you know about repairs before doing job and price of job great to deal with A pleaser to deal with always there to help let you know about repairs before doing job and price of job great to deal with More

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Service Went for an oil change/ routine maintenance and found there was a recall that was going to take 3 hrs. to do and was immediately offered a free rental Went for an oil change/ routine maintenance and found there was a recall that was going to take 3 hrs. to do and was immediately offered a free rental for the day until the vehicle repair was complete. Awesome experience. More

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Durango Brake Booster Recall They update the brake booster with a kit last year. The brake booster failed on 11/10/16, I had a brand new master cylinder installed from my mechanic They update the brake booster with a kit last year. The brake booster failed on 11/10/16, I had a brand new master cylinder installed from my mechanic 1 day before I brought it to Herb Chambers. The service department said that the master cylinder was leaking into the brake booster so they can't replace the booster under the recall. I had the car towed back to my mechanic and he said they broke the new master cylinder that made it leak into the brake booster. He can't return the master cylinder because it looks likes they used a pare of pliers and hammer on it. Herb Chambers said I need a new master cylinder and brake booster. Stay away from there service department because they are dishonest. It's about $$$$ not the service. PS I was going to trade in my 2007 ram for a new one but I can't trust Herb Chambers. In 1999 I bought a new Ram there and had a problem with a sales person. I never done business with them until now and there is always something with them. I'm going to a different Dodge dealer. More

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Don't trust this dealership! I had issues with service every time I went there. Four visits and four failures by them. Service department is very unorganized. I live about 40 mile I had issues with service every time I went there. Four visits and four failures by them. Service department is very unorganized. I live about 40 miles away so I wait for my truck appointments. Supposed to have parts but inventory wrong, have to leave it or come back. Cannot do the job because the ONLY person with Chrysler password has left early, had to bring truck back a day after recall was done because the tech did not plug the airbag system back in after inspection and all the failure lights came on. The last time I left the truck overnight they did give me a loaner but damage was done to my truck bed cover ang I got numerous stories (not true) from the service manager trying to deny responsibility for it. So once they got my 40,000. They don't give a sh.t More

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I always hate driving on to a dealer lot to look for a new car. I envision being mauled by sales people and guided to the most expensive car on the lot I can barely afford. I had gone to four dealerships new car. I envision being mauled by sales people and guided to the most expensive car on the lot I can barely afford. I had gone to four dealerships before arriving at Herb Chambers Jeep in Millbury and I was pleasantly surprised with my experience. I was greeted by their sales person, Miguel Cepeda, who was friendly and willing to listen to what I needed in my new car, rather than trying to sell me what I didn't need. The finance dept was great and got me an interest rate that beat the one I had from my bank. I have since been back to have my Jeep serviced and was happy with the serivce folks as well. I LOVE my Jeep and expect I will be back to Herb Chambers Jeep for future purchases. More

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