Charlie Thibault | Page 9

Promaster 2500 diesel service Hi I have a promaster 2500 diesel , herb chamber diesel master technician is by far the worse. They don’t know what they are doing .my car was there f Hi I have a promaster 2500 diesel , herb chamber diesel master technician is by far the worse. They don’t know what they are doing .my car was there for over one week . They charged me over $700 to fix the car , I just went to the dealership to get the car and the same problem still there . After over one week and loss of time and money . Also last time they replace transmission speed sensor to correct a lost of power while driving. After the repair I noticed that the transmission was not shifting properly. So they told me to drive for couple weeks to see if it would get better . So I did and the car still shifting the same way. So now they told me that the car needs a transmission clutch to fix the shifting problem . I’m taking this car to a different dealer to get a second opinion. Because all they do is replace parts and don’t fix the problem. I don’t recommend taking your car for service at this dealership. More

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Fast and Friendly Service I scheduled a service for my Jeep and two days later I received a recall notice. I called the service department and asked if I could add the recall I scheduled a service for my Jeep and two days later I received a recall notice. I called the service department and asked if I could add the recall work to my regular service visit. There was not a problem in adding the work was completed sooner that I was told. The over six year relationship I have had with Herb Chambers CJDR of Millbury has always been a positive one. More

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Service department not great; sales excellent We had the the unfortunate experience of having a truck break down in Millbury while on a cross country run as a hotshot trucking operator. My vehicle We had the the unfortunate experience of having a truck break down in Millbury while on a cross country run as a hotshot trucking operator. My vehicle was towed to Herb Chambers in Millbury, and it was then that I came into contact with Gabriela in service. Eventually, I authorized the dealership for three hours of labor to diagnose the problem with my truck. Word came back that it was the torque converter, and the technician was 90-95% sure that this was the issue. I was told at this time that they couldn’t get parts until Monday and I offered to help. I purchased a torque converter and had it shipped overnight to the dealership at a cost of $1650. Of this, $315 alone was shipping charges for overnight air shipping. So, the dealership received the part on Thursday and I was told they should be able to get to it. Come Thursday, I got another call that said “Sorry we can’t even touch it until Monday.” Then, when they finally did get around to it, it was discovered that the torque converter was NOT the issue, but it was instead the whole transmission. Fine, it broke. I’m cool with that. What I am not cool with is the fact that even though I only authorized three hours of labor, I somehow ended up paying $792.81 out of my pocket for them to basically do nothing, and my vehicle was left in pieces. I should note this was after a supposed $175 discount from the service manager. I didn’t want to spend good money fixing the transmission so I opted not to. It was at this time that I dealt with the sales department. They were great. Even though they couldn’t find me a truck, they went out of their way to try and help. All told I ended up spending $792.81 to Herb Chambers, lost $315 in shipping, had to put my employee up in a hotel for 8 days at a total of $722, an airplane ticket ($410) to fly said employee to a dealership to get the truck we eventually bought plus time and lost wages. I am not a happy camper, and I really think that the service department should examine its practices a little closer. This is especially true because I personally know that a service department is the “cash cow” of any dealership. You see, I spent 7 years in sales myself and I know that if I ever treated a customer in this manner, I’d have been dealt with ina severe manner, and probably fired. Please fix this. More

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Fantastic service with a smile! I came in for a recall and met Gabriella The nicest and most knowledgeable service advisor I have had the pleasure to speak with, She got all my info I came in for a recall and met Gabriella The nicest and most knowledgeable service advisor I have had the pleasure to speak with, She got all my info and paper work done in a jiffy and was very helpful answering any questions I had. When I came back to pick up my truck I she was fantastic going over everything. This is truly a winning team From the general manager Doug who located my truck and arranged to get it from another dealer for me Mike the sales Manager who gave me a great deal To Charlie and Gabriella who take car of me in the service department to the technician David Hilton who fixes my concerns flawlessly. Honestly You cant find a better Mopar dealer ship anywhere. Thank you very much. Keith Solomon More

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Great efficient service repairs. Your Service Manager Charlie Thibault is the greatest manager and knows how to deal honestly with customers who know very little about cars repairs .I Your Service Manager Charlie Thibault is the greatest manager and knows how to deal honestly with customers who know very little about cars repairs .I will recommend your dealership to any ones who want great and efficient service as well as purchasing vehicles from your dealership. Joseph I.Warsofsky More

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Always Great Herb Chambers Jeep in Millbury is always consistent, staff is friendly and they genuinely want to do a great job. We’ve never had a negative experien Herb Chambers Jeep in Millbury is always consistent, staff is friendly and they genuinely want to do a great job. We’ve never had a negative experience and they do quality work. More

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Thank you. Very happy to know that CC stands behind their product. Front fender rusted through rom inside. Chrysler Corp stood behind their rust thru warranty. Very happy to know that CC stands behind their product. Front fender rusted through rom inside. Chrysler Corp stood behind their rust thru warranty. No cost to ME!!! Substitute transportation was provided. THANK YOU!! More

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Over charged I went in with tire pressure light. I was charged $140 to put air in my tires. Still have no answer to why my light stays on. Very poor service I went in with tire pressure light. I was charged $140 to put air in my tires. Still have no answer to why my light stays on. Very poor service More

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Sales = Great, Service = poor Rob Gallant was a phenominal sales person and I would recommend him to anyone. That is where the great experience ended. After driving the tru Rob Gallant was a phenominal sales person and I would recommend him to anyone. That is where the great experience ended. After driving the truck for only 50 miles I noticed a shake. A SIGNIFICANT shake. I then took it in to the service department. I was told that "That's how the truck was designed." WHAT!!!!! Nobody designs a truck to shake. I had to go back numerous times for the same reason. I drove a multitude of other trucks on the lot as well, that did NOT shake the way mine did. Guess what... "That's how it's designed." was the only thing that the service manager knew how to say. Ultimately it cost ME a lot of money to have the problem fixed because the service department there didn't want to truly troubleshoot and fix the problem. The experience was frustrating and any decent dealership would have been concerned about their customer and not blowing them off. More

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Excellent experience! The process was smooth and simple. Everyone involved was very helpful and professional! I will always return to this dealership in the future! Thank y The process was smooth and simple. Everyone involved was very helpful and professional! I will always return to this dealership in the future! Thank you so much for all you're help More

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