Charlie Vaccaro | Page 3

I usually don't write for a survey, they seemed so contrived. But I wanted to write to tell my experience with this particular car purchase. This isn't our first vehicle purchased from RBM nor will contrived. But I wanted to write to tell my experience with this particular car purchase. This isn't our first vehicle purchased from RBM nor will it be the last, however, it was our first experience with Charlie Vaccaro. First let me back track and mention as I have already brought up, this isn't our first purchase with RBM but what keeps us coming back is the whole experience. Lovely people in a beautiful setting. Okay, you say, these are Mercedes we are looking at. Yes, they are but this isn't the only game in town, but they are the only game for us. The "whole experience" is what makes this dealership. For us, there was absolutely no pressure and let me tell you, I hate car sales pressure! We looked, we left, we looked again, we came back... And I mentioned this isn't our first purchase with RBM. It's our third. And let me tell you, it's not always about the "new" car (one of our vehicles was bought from their loaner program - we still own it by the way!). This place is all about keeping you as a "forever" customer. Our experience with the service department would alone be enough to keep us coming back. It's second to none! (but that is for another write-up!!) This is for Charlie and our experience with the best salesman in town! He's a real class act - and I don't write my words lightly. No pressure, no hype, no nonsense - he is the real deal. A car salesman with high standards and even higher ethics. Way to go Charlie, you are the best! And we will be back to see you! More

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I had another great experience with RBM, Charlie Vaccaro provided outstanding, efficient service. It was great to work with a dealer who remembers the little details, like my Birthday and flowers for my wi provided outstanding, efficient service. It was great to work with a dealer who remembers the little details, like my Birthday and flowers for my wife. That extra touch goes a long way. Keep up the good work! More

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In the past 40 years of buying cars, this has by far been the best experience I ever had. Charlie Vaccaro was the best salesperson I have ever dealt with. At no point did he ever "pressure" me to make a de the best experience I ever had. Charlie Vaccaro was the best salesperson I have ever dealt with. At no point did he ever "pressure" me to make a decision. Rather, he provided me with extensive info about the vehicle and took his time demonstrating all the features the vehicle offered. And, after the sale was finalized he didn't forget about me. I picked up the vehicle on a Friday afternoon (and he greeted me outside when I arrived and escorted me to my car which had a beautiful, huge bow on the hood - which I thought was reserved for new car purchases) and Saturday morning he called me to inquire how things were going with the car. He followed up with an email to me on Monday, as well as a personalized letter thanking me for my business. Charlie couldn't have done more to make me feel important and special. Everyone at the dealership that Charlie introduced me to was professional and genuine. I am a customer for LIFE! I will only purchase my future cars from this dealership, though it may be some time before I'm ready for a new car. The price I paid for this car was less than I expected to pay. The extended warranty and additional tire/wheel protection I purchased was also less than I expected to pay. My only regret is that I didn't purchase a vehicle from this dealership sooner. I couldn't be more pleased with the service and value I received. Thank you Charlie for everything. RBM of Atlanta is second to none in my opinion. More

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I am a long time customer for both sales and service and when I decided to look at later model (E350 convertible) than my current CLK350 Cabriolet (2008) I contacted Charlie Vaccaro whom I knew via my previ when I decided to look at later model (E350 convertible) than my current CLK350 Cabriolet (2008) I contacted Charlie Vaccaro whom I knew via my previous Sales Consultant who is no longer with the company. Charlie was most helpful and provided excellent consultaion in directing me to the best car and best price point to meet my desire for a newer model pre-owned convertible. Charlie provided great customer service and I would highly recommend him to anyone who is in the market for a new or pre-owned Mercedes. More

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Charlie was extremely helpful and courteous during my selection process. Overall experience was very good..would recommend RBM and Charlie to friends and friends It took about 3 hours from looking to p selection process. Overall experience was very good..would recommend RBM and Charlie to friends and friends It took about 3 hours from looking to purchase...thanks to Charlie'. More

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Charlie was great to work with. He didn't use any pressure tactics on us and was very knowledgeable about the available used inventory. He made our car purchase an excellent one! pressure tactics on us and was very knowledgeable about the available used inventory. He made our car purchase an excellent one! More

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In August of 2012 I went to RBM of Atlanta to test drive a certified pre-own Mercedes C300...much to my pleasure I was awarded Charlie Vaccaro as my sales representative and what happened after that was one a certified pre-own Mercedes C300...much to my pleasure I was awarded Charlie Vaccaro as my sales representative and what happened after that was one of the best automobile buying experiences I have ever had..Not only was Mr. Vaccaro the consummate professional he was the kindest most knowledgeable and attentive sales professional I have ever encountered...I had not anticipated getting my needs all met in one afternoon but Mr. Vaccaro made it happen..All my needs and wants in a Mercedes Benz he fulfilled and I drove off that evening in my fabulously handsome C300!! The entire RBM staff and atmosphere is bar none...and Mr Charlie Vaccaro is a master at his profession and a gentleman at his best.....I feel like I have a new family of outstanding professionals who truly care about customer service at RBM and they impressed me so much I look forward to every and all encounters I have with this tremendously outstanding group of Mercedes Benz professionals....I encourage anyone to stop in at RBM of Atlanta to witness for yourself what service excellence truly is!! And ask for Charlie Vaccaro to meet your Benz buying needs...not only will you get amazing customer service you will make a new friend!! Thank You RBM of Atlanta and thank you Charlie....I look forward to doing years and years for business with you!!! Sincerely, Tina Hart Stroth Atlanta GA More

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We bought our first Mercedes with Charlie 9 nine years earlier. I stopped into the show room to see the new crossovers during a service visit with that original car. We came back over the weekend to test earlier. I stopped into the show room to see the new crossovers during a service visit with that original car. We came back over the weekend to test drive the GLK350 and loved it. Charlie was very patient with both my husband and I as we each had different questions and concerns. I left with a beautiful new white GLK (replacing my Sequoia of 10 years) and was so excited. Charlie made the experience stress free and my kids were thrilled with their new Mercedes baseball caps. We'd definitely recommend Charlie and the dealership to other friends. More

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Over the last 25 years I have leased many cars. This is 3rd car I have leased from RBM of Atlanta. Normally I switch dealer and car manufacturers after 2 cars. Charlie Vaccaro was very attentive, knowled 3rd car I have leased from RBM of Atlanta. Normally I switch dealer and car manufacturers after 2 cars. Charlie Vaccaro was very attentive, knowledgeable and helpful in answering questions, reviewing car features and leasing options. He was not "selling me" but rather "helping me make a purchasing decision". He encouraged me to consider alternatives and took me on test drives and working with his manager to come up with an attractive financial package. Overall the RBM dealership offers consistent, high quality professional maintenance and service in a efficient and friendly client manner. New building is sleek and comfortable. In summary, the determining factors in staying with RBM for a 3rd car were the knowledgeable efforts of Charlie Vaccaro and the overall high quality experience presented by the dealer. More

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I had an all around outstanding buying experience at RBM of Atlanta! My Sales Consultant is Charlie Vaccaro and he was a pleasure to work with. Charlie spent a lot of quality time with my son and I; and I of Atlanta! My Sales Consultant is Charlie Vaccaro and he was a pleasure to work with. Charlie spent a lot of quality time with my son and I; and I left RBM with the car of my dreams! I also worked with Alex Rabie on the financing, and he was also very professional and a pleasure to work with. I give my buying experience with Charlie, Alex and RMB of Atlanta a 5 out of 5! More

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