Charlie Vaccaro | Page 4

We knew roughly what we were looking for and Charlie listened and understood. He made us aware of alternatives and features available. He explained convincingly the advantages to purchasing a certified listened and understood. He made us aware of alternatives and features available. He explained convincingly the advantages to purchasing a certified RBM vehicle which ultimately sold us. Our leasing source was slow and unresponsive and Tom quickly structured a favorable Mercedes leasing program to fit our needs. Based on the quality of the vehicle, staff professionalism, and service we received we will be back for our next vehicle and will recommend RBM of Atlanta to others. More

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I went in to RBM in Mid March to purchase my first new car, i worked with Charlie Vaccaro and was very pleased with his honesty and professionalism (which is not always easy to find at other dealerships) car, i worked with Charlie Vaccaro and was very pleased with his honesty and professionalism (which is not always easy to find at other dealerships) Throught the whole transaction Charlie was always willing to go out of his way to ensure I not only understood all terms of the sale but was working to my tight schedule as well. Thank you Charlie for a great experiance with not only the purchase of my first new car but first Benz!! More

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My experience with both the dealership and Charlie was wonderful the first time we visited and bought a Mercedes with this dealership and Charlie. It continued to be a great experience over the years and wonderful the first time we visited and bought a Mercedes with this dealership and Charlie. It continued to be a great experience over the years and there was no reason not to go back to them when purchasing a new car this time. They are courteous, and most importantly, give you the personal space you need when making a decision about which model to purchase. This is very important to us. We do not like sales pressure. We find that when we visit this dealership, anyone can answer whatever question we may have. We do not have to go through layers of management to get our answers. Most of all the financial person we dealt with, along with Charlie, were professional, personal, and efficient. Charlie has exceptional follow-up whether it be via telephone, e-mail or in person. To find someone like Charlie is rare in auto sales. Normally, the only goal is to sell a car. While Charlie certainly wants to do that also, he is concerned that the car fits our needs. This is why we go back and recommend this dealership to others. The financial consultant was precise, efficient and thorough. We did not feel pressure to sign up on anything we did not want to do, but rather we feel we made proper decisions based on our life style at this time. Regarding the dealership as a whole, when we "dropped in" knowing that we might not get Charlie's immediate attention, there was always someone stopping by to answer any questions, or to make us feel comfortable. This included the receptionist and other sales people in the showroom. The manager of RBM should indeed be proud of the teamwork he/she has established in this location. FANTASTIC EXPERIENCE. Pat Greco More

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Charlie Vacaaro and the RBM dealership in general were the most accommodating and this was the best experience I have ever had in purchasing a vehicle. Usually once I decide on the car I wish to purchas the most accommodating and this was the best experience I have ever had in purchasing a vehicle. Usually once I decide on the car I wish to purchase I dread all the time needed to negotiate and finalize the deal. I was up front about my concerns and time in making this purchase and Charlie heard me loud and clear. The negotiations were fair and easy and the time involved in getting the car was also much shorter than I had ever experienced. Although I purchased a used car, I felt my time with them was as important as a new purchase, and they made sure that I received everything that came with the car and that it was in excellent condition. Never once did I feel pressured to buy, nor did I feel that my opinion about the car was ignored, especially since I am a woman. Charlie and the RBM dealership know how to respond to their customers and gave me a new appreciation to purchasing a vehicle. Sharon Wexler More

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The service was outstanding on all levels of professionalism. My dad has been using Charlie Vaccaro for about fifteen to twenty years and now I know why. He was patient, helpful, informative, pe professionalism. My dad has been using Charlie Vaccaro for about fifteen to twenty years and now I know why. He was patient, helpful, informative, personable, smart, and very hardworking. I have your wonderful team at RBM to thank for my wonderful vehicle purchase. Every single one of you do an exceptional job, and I plan to stick around for quite some time. I look forward to working with RBM in the future. Thank you so much!! More

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The customer service and quality of care RBM provides its clients continues to blow me away. Last year we bought a pre-owned 2008 S 550 after I had been the victim of a terrible auto accident. Charlie Vac clients continues to blow me away. Last year we bought a pre-owned 2008 S 550 after I had been the victim of a terrible auto accident. Charlie Vaccaro and Steve Rosenthal made what had been a nightmarish experience for me with that accident into a wonderful memory and an incredible current driving experience. I LOVE this car. Not only did they find the exact car I wanted, but they also made sure I had blue tooth connection and everything else that I wanted. They followed up with phone calls to make sure I was o.k. and that the car I had purchased was living up to my expectations. Of course, it was and still is. From that moment on I knew I wanted our daughter to have an RBM purchased Mercedes. In fact, I want everyone in our family to have RBM cars purchased with the help of these two gentlemen. I am so happy to say that we just bought for her a pre-owned 2011 C300. In our test driving of such a model, our daughter mentioned that her dream car was a black Mercedes with a tan interior. We had seen none like that on the pre-owned lot. That afternoon I received a call from Steve Rosenthal saying that they had a certified black 2011 C300 with a tan interior. He wanted to make sure our daughter had the car of her dreams! Charlie had told him what she had hoped for. He is such a listener and is so dedicated to making his customers happy. I felt as though I had Aladdin's lamp. Needless to say, we bought the car. She is on Cloud 9, and I am sleeping so much better at night knowing that she has a safe, reliable and first class car AND that these gentlemen have offered to help her set up her phone, her i-Pod and anything else she needs with this car. She is in good hands. Charlie and Steve are immediately responsive to phone calls and appear so quickly whenever we appear in the showroom. I am so grateful. This fabulous experience continues with the service. Curt Cunningham makes it a pleasure to take our cars in for service. Yesterday I took in my S550 for a few things. He fixed the blue tooth and gate/garage door opening buttons immediately while I was there. He found some things that needed attention that I did not even know about. Before I left, he asked if there was anything else he could do. This kind of service does not happen for me with other companies. He calls to keep me up-dated on anything else that might be needed. When the car is ready, he calls and has it waiting for me...washed and ready to go. As I said, I want everyone I care about to have a Mercedes from this company with these men. My husband is also a client, and now my brother is headed their way. The "car of his dreams" is sitting on the pre-onwed lot. I almost feel a mother's pride in sending him to RBM, because I know what kind of an experience awaits him. He will be impressed. More

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everyone at rbm treated me and my wife with great respect and all were very courteous and helpfull both before and after the sale,and repair.we believe we got a fair price but as with all purchases past and and all were very courteous and helpfull both before and after the sale,and repair.we believe we got a fair price but as with all purchases past and present we always wish we could have done a little better.if we can get many years of service from the car after it is paid for we will be more than satisfied.it is the smoothest riding ,most responsive car we have ever owned. More

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This was my first time visiting RBM of Atlanta. It was a great experience. Charlie was very friendly and made you feel like family. He works with you and makes sure that you are satisfied with your car and great experience. Charlie was very friendly and made you feel like family. He works with you and makes sure that you are satisfied with your car and the dealership. I have owned a Mercedes for 5 years and I wouldn't want to go anywhere else. They are the best. I would recommend this dealership and Charlie to anyone I know that wants to buy a car. More

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My relationship with RBM goes back to 1974 when they were located on Pharr Road in Buckhead. RBM is one of the few reasons I venture outside of the Perimeter Highway (I-285). They are worth the trip to me. C located on Pharr Road in Buckhead. RBM is one of the few reasons I venture outside of the Perimeter Highway (I-285). They are worth the trip to me. Charlie has been my Salesman for the past 11 years and I have purchased three cars from him. The fact that Charlie has become a friend sums up my opinion of him. He is very knowledgeable and patient. I just purchased a 2012 and was in and out of the dealership in less than 2 hours, including the test drives and paperwork. I continue to give very high marks to Charlie and my long time Service Advisor, Don Mackay. More

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This is the second Mercedes I have purchased from RBM and it will not be the last. Charlie is very honest and I enjoyed working with him. I felt like I got an excellent deal. it will not be the last. Charlie is very honest and I enjoyed working with him. I felt like I got an excellent deal. More

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