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Charlie West
Charlie West at Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

Charlie West

Sales & Leasing Consultant

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

4001 Milton Ave
Janesville, WI 53546

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4.7
11 Reviews
4.7

11 Reviews

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11 Reviews of Charlie West

July 03, 2025

Dealership Rating
Employee Rating

This dealership is always clean, easy to work with, and staffed with great people! We will continue to buy our vehicles from them. More

by ASHLEYBLACK708
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Ludlum, Ryan Arkens, Nathan Diederich, Brady Jensen, Eric Schuhmacher

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Jul 03, 2025

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ryan Arkens General Sales Manager 608-757-6150

June 27, 2025

Dealership Rating
Employee Rating

They had the vehicle I wanted and came through with a fair offer. The extended warranty and paint protection could have been explained better. More

by RKOOS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Diederich, Eric Schuhmacher, Tom West

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Jun 29, 2025

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville are glad to have you as a customer. Ryan Arkens General Sales Manager 608-757-6150

June 21, 2025

Dealership Rating
Employee Rating

Very disorganized finance department. We were always waiting for call back from Nate that never happened. Mirror was broke upon delivery . Now have to make return trip to body shop. More

by DENNYSMAIL54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nathan Diederich, Rocio Medina, Eric Schuhmacher

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Jun 25, 2025

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Ryan Arkens General Sales Manager 608-757-6150

April 10, 2025

Dealership Rating
Employee Rating

Charlie and Marc were excellent to work with. They were knowledgeable about trucks and helpful in my decision with what I needed More

by ANGIE052519
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Diederich , Marc Pietranton

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Apr 10, 2025

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville. We look forward to having you as one of our valued customers for many more years to come! Ryan Arkens General Sales Manager 608-757-6150

March 26, 2025

Dealership Rating
Employee Rating

I love your staff awesome great group of guys all helping me get exactly what I need for a van I love my new van it’s absolutely great for my family Thankyou so much!! More

by JILLIANBEAN30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Diederich, Eric Schuhmacher

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Mar 27, 2025

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Ryan Arkens General Sales Manager 608-757-6150

March 15, 2025

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Employee Rating

Can’t say enough good things about Eric and Charles. Took care of me in a great way. This is my second purchase through Eric and will recommend him to others. More

by POCONNOR1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Diederich, Eric Schuhmacher

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Mar 17, 2025

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for your business and this review. We're happy to hear Eric and Charles were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ryan Arkens General Sales Manager 608-757-6150

March 06, 2025

Dealership Rating
Employee Rating

Amazing guys! Each and every one of them deserves a pat on the back. Thank you guys for getting me in my Rebel! More

by Keaganlzittlow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jackson Ratcliff, Nathan Diederich, Eric Schuhmacher, Curt Jenner , Michael Thornton

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Mar 07, 2025

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you, Keagan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville. We look forward to having you as one of our valued customers for many more years to come! Ryan Arkens General Sales Manager 608-757-6150

February 28, 2025

Dealership Rating
Employee Rating

This dealership had the exact Pacifica in our chosen color and options in the "warm" showroom. They allowed us to remove our belongings from our trade-in in their garage. Successful and comfortable wint More

by Sue4tele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Ludlum, Kevin Kolovitz, Nathan Diederich, Tom West

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Feb 28, 2025

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you, Sue, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ryan Arkens General Sales Manager 608-757-6150

February 05, 2025

Dealership Rating
Employee Rating

Very helpful. Answered all my questions and assisted me all throughout the car buying process. More

by AMYROSSMILLER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: TJ Robinson, Brady Jensen

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Feb 05, 2025

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you, Amy, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Ryan Arkens General Sales Manager 608-757-6150

January 22, 2025

Dealership Rating
Employee Rating

They worked with me to find the best deal and a monthly payment within the range i was looking for. More

by Nwright564
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brady Jensen

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Jan 23, 2025

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville. Ryan Arkens General Sales Manager 608-757-6150

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