Charlotte Wilson

Prompt courteous service. Lana at the service desk was wonderful as always. All staff are very friendly and helpful. Over the years we have purchased at least 3 different ty Lana at the service desk was wonderful as always. All staff are very friendly and helpful. Over the years we have purchased at least 3 different type of vehicles as well had them serviced. Never an issue. More

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My vehicle was seen by Chevrolet Findlay at Torrey Pines, Las Vegas, initially by service advisor Charlotte L Wilson. She was very pleasant during the meeting and was advised of the estimated amount and serv Las Vegas, initially by service advisor Charlotte L Wilson. She was very pleasant during the meeting and was advised of the estimated amount and services to be conducted by technicians and that an overnight service would be optimal for all the maintenance services required. I agreed because the following day was my dayoff from work. 1 day passed, no communication, text, service prompts from Chevrolet or any messages from Charlotte, my service advisor. I called them and was directed by operator to Charlotte's phone. Kept ringing and ringing. Nobody answered. 2nd day, I had to hitch a ride from a co-worker to get to work. I contacted Chevrolet 2,3 times during office breaks and during lunchtime, was directed to Charlotte's phone which kept ringing and ringing with no answer, again. Called back 4th time and asked for operator TO PLEASE GIVE MY CALL TO ANY OTHER ADVISOR AND NOT TO CHARLOTTE. Was finally able to get to a female employee and said Charlotte is not in her office and will inform their supervisor about the matter. Finally Manager Rob or Bob called me on my phone and informed me Charlotte called out sick and did not endorse my vehicle service to anyone before she called out. The manager then said that the vehicle is ready to pick up but I had work the next day so a Lyft was arranged by the good Manager to pick me up from work. I also asked for a discount as 3 days without my vehicle was not in the agreement. He promised the bill would be less than what Charlotte had estimated. Guess what? They added another 50% charges totaling to 150% of the actual estimate! As promised, the manager did approve a small discount but not on the actual estimate agreement but on the 150% cost increase. Bummer. Lesson learned, I won't be back at that service center again! Never go to Chevrolet Findlay Services Torrey Pines Las Vegas! More

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Charlotte is a great service advisor. Since I had to wait, she kept me informed on the status of my vehicle when I brought it in for an oil change. All of my questions were answered. I wi Since I had to wait, she kept me informed on the status of my vehicle when I brought it in for an oil change. All of my questions were answered. I wish any work would not take so long. More

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I dropped my car off at the night drop and received a call by 7 AM that they detected what was wrong and if they had the part, they would fix it the same day. By 3 PM, I got a message that the car was do call by 7 AM that they detected what was wrong and if they had the part, they would fix it the same day. By 3 PM, I got a message that the car was done. Charlotte, who called me in the morning, was very cheerful and said I can call her on her cell phone anytime I needed to for updates. I was very happy with the whole process.. More

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10 of 10 just the best service And the advisor was on point Charlotte is her name point Charlotte is her name More

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Over the past 20+ years this place got only better,, to the point where I am now almost looking forward to take my Chevys (got 6 of them this century alone:) The price is right, speed, courtesy, accuracg the point where I am now almost looking forward to take my Chevys (got 6 of them this century alone:) The price is right, speed, courtesy, accuracg. Everyone is alright, I thank you all and especially Justin, Richard Hirsch, Charlotte, Lena and Jose Torrez, who have been great to me. More

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I am very pleased with the service I received with my vehicle. Bobby made sure everything was cared for. vehicle. Bobby made sure everything was cared for. More

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The service consultant was excellent,scheduling was as I needed and I was met promptly and professionally. However upon further examination there is an oil leak probably due to a plug or filter leak. The se needed and I was met promptly and professionally. However upon further examination there is an oil leak probably due to a plug or filter leak. The service performed was an oil and filter change . A service schedule was given upon my findings . More

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Charlotte was fantastic. Very knowledgeable and super pleasant. The service was completed. Nice work. I will be back for future service. Very knowledgeable and super pleasant. The service was completed. Nice work. I will be back for future service. More

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Employees are very nice. Seem to figure things out. Very satisfied with my experience. Service writer Charlotte Wilson is the best. Always answers my call when I reach out fo Seem to figure things out. Very satisfied with my experience. Service writer Charlotte Wilson is the best. Always answers my call when I reach out for updates. More

by ARRONARCH40 Verified Customer Verified Customer

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