Charmaine Brown | Page 5

McLoughlin Chevrolet provides great customer service with excellent communication and customer care from start to finish. excellent communication and customer care from start to finish. More

by John B Verified Customer Verified Customer

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Wayne is great. Never need to worry about being taken care of when I drop my truck off. Thank-you Never need to worry about being taken care of when I drop my truck off. Thank-you More

by TODD.JACKSON1969 Verified Customer Verified Customer

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Easy to schedule. Great knowledge of my vehicle. Top workmanship, and resolved all my issues. Great knowledge of my vehicle. Top workmanship, and resolved all my issues. More

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The appointment was made so very easy. I arrived I bit early and was treated at the door by Waynn everything went as planed and was on my way in a flash. I arrived I bit early and was treated at the door by Waynn everything went as planed and was on my way in a flash. More

by JERMY.BUCHANAN3211 Verified Customer Verified Customer

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I have been taking my cars to this dealership for 20 years because I’ve always received excellent service for everything I’ve needed. years because I’ve always received excellent service for everything I’ve needed. More

by gosspk Verified Customer Verified Customer

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They did a great job taking care of my warranty issue. Quick and easy. Thanks Quick and easy. Thanks More

by grant29 Verified Customer Verified Customer

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The service department manager went out of her way to ensure I was taken care of. I appreciated her efforts very much! ensure I was taken care of. I appreciated her efforts very much! More

by STENZELZ Verified Customer Verified Customer

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Shawn did a great job communicating with me and my car was completed in a timely manner was completed in a timely manner More

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I had some routine service done on my truck and everything was done correctly and promply. Charmaine, the cashier at the service department was extremely helpful in going over the charges and was w everything was done correctly and promply. Charmaine, the cashier at the service department was extremely helpful in going over the charges and was wonderful to work with! More

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We bought a 2017 Bolt EV back in Jan and the process went mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from the service dept to call us the next day to get is scheduled. No one from the service dept ever did call us and a couple follow ups and two months later with both our sales rep and finance manager produced no results. Our Bolt was GM repurchase and so fortunately under a 12 month extended warranty and fortunately we received a confirmation letter in the mail from GM attesting to this fact. So with this letter in hand, we called the service dept and were able to get it scheduled and repaired, but not after some rude interactions with the service customer service rep. Overall the experience was lest than stellar given our interactions with service and sales never following through on what they initially promised. Basically sales over promised for service's customer service underperformance. The actual work that service did went without any hitches and the display works beautifully! For anyone thinking of purchasing from McLoughlin, before you drive your vehicle off their lot, make sure you get some assurance or perhaps even something in writing of any promises made by sales with regards to service that needs to completed prior to taking possession. More

by bennetwa Verified Customer Verified Customer

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