Chase Chapman

I had a truly disappointing experience with this dealership. In my opinion, they were completely unprofessional and misleading throughout the entire process. I felt like key information was being hi dealership. In my opinion, they were completely unprofessional and misleading throughout the entire process. I felt like key information was being hidden from me, and the way things were handled on their lot and even on my property made me very uncomfortable. The worst part was the classic bait-and-switch. I was told a particular car was being held for me, only to find out they sold it to someone else without even giving me a courtesy call. After all the time and effort I put in, it felt like they had no respect for my business or my trust. Overall, I left feeling misled and frustrated. Based on my experience, I would not recommend this dealership to anyone. I strongly suggest looking elsewhere where honesty and customer service actually matter. More

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The whole process was a big pressure game with them. Buy the car now, this deal is only good now, why won't you buy the car now. I told them I had a trade in and there was no way we were going to ge Buy the car now, this deal is only good now, why won't you buy the car now. I told them I had a trade in and there was no way we were going to get this done unless they were going to offer me what Audi was offering me, and they wouldn't. The first number Chris threw out was $900, a day later and magically that $900 a month was down under $500 and the offer from my trade went from $30,000 up to 38,000. I honestly would have bought a car from them I didn't even really want, if they had just negotiated in good faith from the start. But they thought they try to take advantage and wring as much money as they could out of me, and I ended up buying the car I liked in Sudbury, with very little back and forth, and no pressure. I haven't even got into the part where he told me to come back in at 8:00 a.m. on a day I was very busy, I was very clear I didn't want any car on their lot, I told him exactly what I was looking for. When I get in they tell me they have both cars plugged in which one do I want to drive. I was honestly shocked. I told him I had no interest in either car and they seem surprised. Chris told me he could get me any car I wanted, I found the exact car I wanted that was in production and being shipped down to New Jersey. First he tells me he doesn't see the car online. I show it to him and tell him to call the dealership. Then he tells me they won't trade with them. Chris is a liar and scam artist. I highly recommend avoiding Tully at all costs. There are much better BMW dealerships out there. Just crossed the border in Mass, they are all much better down there. More

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