Chase Wood | Page 8

Glenn Polk Chevrolet of Sanger responded

Thank you for the feedback, and I am really sorry for the wait. That is not the experience we want for you, especially on something as routine as an oil change and tire rotation. Being short-staffed that day is on us, not you, and we should have communicated better and respected your time. I also want you to know we truly value the relationship we have with you. You have trusted us with vehicle purchases and service visits over time, and we never take that lightly. That is why this one stings a bit, because it is not the level of experience you are used to from us or that we expect from ourselves. Chase and Jenny Jo both care about taking care of you the right way, and I know they will continue to do that moving forward. While I was a little surprised to see a two-star rating based on the timing alone, I do understand the frustration, and we own it. We appreciate you sticking with us, and we will work to make sure your next visit reflects the kind of service you have come to expect from our team.

Glenn Polk Chevrolet of Sanger responded

Thank you for the kind words about our service and dealership, we truly appreciate that. I also completely understand on the review emails, and I apologize for the frustration there. I would be happy to work on getting those stopped for you, but since your username only shows as “rm0,” I do not have enough information to locate your profile in our system. If you would privately message me through DealerRater with your name and email address, I will personally look into it and do my best to get that corrected for you.

Glenn Polk Chevrolet of Sanger responded

Thank you. That is great to hear. I am glad our service team was able to work you in and take care of your vehicle even without an appointment. Being flexible and accommodating when you need us most is important. We appreciate you trusting us and look forward to helping you again.

Glenn Polk Chevrolet of Sanger responded

Thank you, Shawn. That is great to hear. I am glad every department delivered and made the whole experience enjoyable for you. That is how it should feel when buying a car. We appreciate you choosing us and hope you are loving the new ride.

Glenn Polk Chevrolet of Sanger responded

Heeeeeck Yeah!!!! Thank you for this, Mike. Chase Wood does an outstanding job keeping people informed and making sure everything is explained clearly, and I am glad that stood out during your repair. Jenny Jo brings that same level of care on the sales side, so it is awesome to see both teams deliver for you. That kind of experience across the board is exactly what we are working for. We truly appreciate you and your wife choosing us and trusting our team, and we look forward to taking care of you both for years to come.

Glenn Polk Chevrolet of Sanger responded

Thank you, Casey. I really appreciate you saying that. Chase does an outstanding job and I am glad that came through in your experience. Being upfront and honest with no games is exactly how we believe this business should be done. That is what the Polk Promise is all about. We are blessed with a great team and customers like you. We appreciate you trusting us and look forward to taking care of you again.

Glenn Polk Chevrolet of Sanger responded

Thank you. That is great to hear. First impressions matter, and Chase does a fantastic job making people feel welcomed and taken care of right from the start. Keeping you informed and explaining everything clearly is exactly how it should be. I am glad it is always a positive experience when you come in. We appreciate your continued trust and look forward to your next visit.

Glenn Polk Chevrolet of Sanger responded

Thank you. That is what we are after right there, fast, friendly, and everything done just as expected. I am glad our team took great care of you and that the waiting area made it comfortable while we got the job done. That kind of experience matters. We appreciate you choosing us and look forward to helping you again.

Glenn Polk Chevrolet of Sanger responded

Thank you, Marvin. That is great to hear. Chase and the team do a great job staying on top of things and making sure you are taken care of quickly while keeping it friendly and easy. That kind of consistency matters. We appreciate you trusting us with your vehicle and look forward to seeing you next time.

Glenn Polk Chevrolet of Sanger responded

Heeeecckkk Yeeeeaaahhhhh!!!! Thank you, Chad. I am glad our service team got you in and out the same day and made it easy. That kind of experience matters. We appreciate you trusting us and look forward to taking care of you again.