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Cheyenne Drummond

Overview Reviews (15) Inventory (195)

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Cheyenne Drummond

Cheyenne Drummond | Page 2

Service Advisor

NYE Chrysler Dodge Jeep Ram

1553 Upper Lenox Ave
Oneida, NY 13421

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3.6

15 Reviews

Overview Reviews (15) Inventory (195)

3.6

15 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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15 Reviews of Cheyenne Drummond

April 12, 2026

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Employee Rating

Brought my gladiator in for a faulty fuel filler neck and they didn't fix anything. Said it was normal to have the gas pump stop at 18 gallons even though it has a 22 gallon tank. Tried saying even though th they didn't fix anything. Said it was normal to have the gas pump stop at 18 gallons even though it has a 22 gallon tank. Tried saying even though the gauge says absolutely empty, there's somehow still 4 gallons in reserve. More

by SPOOOKY11973

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

Other Employees Tagged: Corey Webster

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Apr 14, 2026 -

NYE Chrysler Dodge Jeep Ram responded

"SPOOOKY11973" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialcdjr@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Apr 14, 2026 -

SPOOOKY11973 responded

Funny how now you dont know who i am. My problem was fixed immediately by another dealer. Took them 15 minutes to find the problem.

April 09, 2026

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Employee Rating

Great service, good communications. All employees polite and caring. Waiting area clean and welcoming work completed timely All employees polite and caring. Waiting area clean and welcoming work completed timely More

by jon1ames

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 09, 2026 -

NYE Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 08, 2026

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Employee Rating

Great service department. Fast turn around, thorough, submits to manufacture warranty, and stands by their work. Fast turn around, thorough, submits to manufacture warranty, and stands by their work. More

by MIKEF12

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Memery, Christopher Myers, Corey Webster , Daniel Schirtz

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Apr 08, 2026 -

NYE Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 30, 2026

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Service was quick called they took me right in. Looked at the inventory on lot Looked at the inventory on lot More

by rousedarcy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nancy Metrick , Daniel Schirtz

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Apr 01, 2026 -

NYE Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 18, 2026

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Employee Rating

Customer service was great. Communication was amazing and timeliness of service was accurate. No surprises Communication was amazing and timeliness of service was accurate. No surprises More

by marylousayles

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Memery, Christopher Myers, Corey Webster

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Mar 18, 2026 -

NYE Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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