Chip Basney | Page 20

They were very helpful and friendly. My salesman was very knowledgeable about the Honda Accord and showed me how to use many things. I was very satisfied with my experience knowledgeable about the Honda Accord and showed me how to use many things. I was very satisfied with my experience More

by happygirl2678 Verified Customer Verified Customer

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Great personal service. No pressure. Sales person seemed knowledgeable. Too bad the chip shortage affected current inventory. Love the Honda Accord Hybrid we finly purchased. seemed knowledgeable. Too bad the chip shortage affected current inventory. Love the Honda Accord Hybrid we finly purchased. More

by gbajdek Verified Customer Verified Customer

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I will NEVER do business with either Honda or Basney Honda EVER AGAIN. My transmission went out at 93,500 miles. I can find many owner complaints of the same thing happening across the country to 2018 Honda EVER AGAIN. My transmission went out at 93,500 miles. I can find many owner complaints of the same thing happening across the country to 2018 Pilots, yet Honda is doing nothing about it. They wanted $8,000 to replace my transmission with one that only has a 36,000 mile warranty. I asked for Basney Honda to give me a price on a trade in and on buying my vehicle outright. After at least 8 phone calls and multiple texts, the owner, Chip Basney, (who apparently is the only person in the dealership who can do this) NEVER CALLED ME BACK. I spoke with the sales manager Bob Briney several times and he promised that Chip would call, but that never happened. This is by far the worst customer service I have ever had by any company. Between my business and personal dealings, I have purchased at least 5-6 Hondas in the last 5 years. Up to this point, I was one of your biggest fans. Not anymore. I will NEVER purchase a Honda again. More

by MARKNATCONOFIN Verified Customer Verified Customer

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Rodger is very courtesy, helpful and easy to deal with. He made an effort to help me to close the deal so I do not have to come back. I would recommend him to other people He made an effort to help me to close the deal so I do not have to come back. I would recommend him to other people More

by lee.c.ly Verified Customer Verified Customer

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It took me two different tries to get an oil change & tire rotation! The first time i arrived at 9:00 a.m. and the service dept told me it would be 3 hours before they could get to my car & another 45 m tire rotation! The first time i arrived at 9:00 a.m. and the service dept told me it would be 3 hours before they could get to my car & another 45 minutes for the procedure. I didn’t have 4 hours that day & left. The next time i arrived at 7:02 a.m. & they said it would be 1 hour before they could even start on my car. I stayed. please go back to making apptmts since i come from Dowagiac, mi The actual service dept is great & i trust their work. I want to stay with Basney Honda for my car needs but i may have to go somewhere else More

by FINNISHLADY2 Verified Customer Verified Customer

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Quality service and hassle free process from start to finish! Chrysler Town and Country was very clean and runs very well. Exactly what we were looking for! finish! Chrysler Town and Country was very clean and runs very well. Exactly what we were looking for! More

by Christopher Radabaugh Verified Customer Verified Customer

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Steve was an exceptional person who had me in mind first. I was on the fence about leasing, and he made sure that it was the right option for ME and helped me smoothly go through the process for my first exp I was on the fence about leasing, and he made sure that it was the right option for ME and helped me smoothly go through the process for my first experience leasing. More

by bmw230 Verified Customer Verified Customer

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Shawn at the Niles location got right on the computer to view the full selection they had to offer. Found a great van I needed for business. Dealership had it gone over with a fine tooth comb and did som view the full selection they had to offer. Found a great van I needed for business. Dealership had it gone over with a fine tooth comb and did some inspections to make sure it was road worthy. GREAT PRICE! More

by P.B. Verified Customer Verified Customer

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Always great and speedy service! They make sure my Honda is always running and operating at its best.. wouldn’t ever drive another brand of car. Love my Honda friends! is always running and operating at its best.. wouldn’t ever drive another brand of car. Love my Honda friends! More

by LUCKYDNB23 Verified Customer Verified Customer

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Very professional happy friendly clean on time held up to what they said they were going to do and answered all my questions that i had what they said they were going to do and answered all my questions that i had More

by ackbeauti45 Verified Customer Verified Customer

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