Chirag (C.P.) Patel | Page 17

Amazing customer service Walked in and felt so comfortable! CP went above and beyond along with Marc Brown! They worked with my budget and what I was asking for. Most definite Walked in and felt so comfortable! CP went above and beyond along with Marc Brown! They worked with my budget and what I was asking for. Most definitely now a lifetime customer! More

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Excellent Experience I would like to express my gratitude to all the employees at Ed Martin Toyota, Noblesville, Indiana, but particularly my salesman, CP, and Sam Smith t I would like to express my gratitude to all the employees at Ed Martin Toyota, Noblesville, Indiana, but particularly my salesman, CP, and Sam Smith the Finance person. CP was a joy to work with, was very knowledgeable, worked well with me to get a price agreement between us. He took my car back to the service department and body shop to touch up things, get my used 2018 Sienna XLE Premium detailed, Certified, and gave me all the paperwork necessary. When the vehicle only had one key FOB, he ordered another and was going to have it delivered to my house (as I lived 45 miles away!!) That is Service. The headsets for the DVD player in the car were very deteriorated, sticky (car had 40,000 miles on it), and he had those tossed and gave me not only 2 but 4 new ones!!). The certification caused the dealer to put on 4 new times, and multiple number of updates that were all given to me. The extended warranties were priced below what I was expecting, and Sam Smith was so easy and friendly to work with. I ended up buying rubber floormats and CP said no problem, give me the key and I'll take back and have them installed! I didn't have to do much of anything, once we agreed on a price and the deal was set. I will recommend this dealership to all my friends for sure. Wish I lived closer (I live in Plainfield, Indiana)! CP is a keen up and coming salesman who I know will do well. It was a win-win for both of us! On my way out of the facility on 9/20/19 (purchased on 9/13/19 and came back to get a sensor fixed and touchups and 2nd key FOB), I ran into the Operations Manager, Todd Johnson. I expressed my total satisfaction with his management of the dealership, all staff had a smile, and in their snacks/drinks area, they even had pet bowls of water and treats to give to their animal friends. What a surprise!! I have been buying vehicles for 50 years, and have never had such a high quality experience before! Kudos to CP, Sam Smith, your receptionists, and Todd Johnson for a "well oiled machine" of a business!! :-) PS. I also talked with a salesman "Sky" while waiting on floormats to be installed, and he said he was the one who sold my vehicle originally to the 1-owner it had. Sky was also very personable and should be recognized also! :-) More

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Seamless transaction. As frequent auto buyers, we were pleasantly surprised relative the ease of receiving an offer for our trade and negotiating an agreeable price. We wer As frequent auto buyers, we were pleasantly surprised relative the ease of receiving an offer for our trade and negotiating an agreeable price. We were in and out with the new vehicle in less than two hours. Thanks to CP and Marcus! More

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As good of an experience as can be expected I came to Ed Martin because my car was totaled and needed a new one. Chirag Patel helped me find a car that very same day, and Sam Smith helped explai I came to Ed Martin because my car was totaled and needed a new one. Chirag Patel helped me find a car that very same day, and Sam Smith helped explain the whole process to me as quickly as could be done efficiently, which I very much appreciated. I also appreciate how much they went out of their way to help me that day, as the building closes at 8pm but I must have been there until 10pm. I'm sure they were wanting to get home but they stayed to help me anyway. Thank you guys! Will definitely recommend. More

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Used old school tricks The used car manager tried to trick us into purchasing the vehicle without the Toyota certification, after we were on to him and the finance manager b The used car manager tried to trick us into purchasing the vehicle without the Toyota certification, after we were on to him and the finance manager brought him in to apologize, he said one lie after another instead of apologizing. Very bad experience. More

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Buying Toyota RAV4 hybrid I did give u what I can & I will appreciate if u give me more discount on my vehicle 2016 Toyota RAV4 hybrid limited thanks.... I did give u what I can & I will appreciate if u give me more discount on my vehicle 2016 Toyota RAV4 hybrid limited thanks.... More

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Great service Good attention at the dealer, I got the Chirag Patel, the one I'm looking for, and he sold me the truck I needed.They helped me with the accessories I Good attention at the dealer, I got the Chirag Patel, the one I'm looking for, and he sold me the truck I needed.They helped me with the accessories I needed for my truck More

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Great attitudes and great service! Every employee I encountered, from the salesman, Chirag Patel, to the sales manager, Dustin, and the finance manager, Sam Smith, were extremely friend Every employee I encountered, from the salesman, Chirag Patel, to the sales manager, Dustin, and the finance manager, Sam Smith, were extremely friendly, patient, and helpful. It was the best car buying experience I’ve ever had and will definitely be back for future purchases! More

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Great sales guy, but pushy finance manager The sales guy I worked with, Chirag Patel, was great. Very friendly and helpful. The finance manager, Sam Smith, was awful. Very pushy trying to get m The sales guy I worked with, Chirag Patel, was great. Very friendly and helpful. The finance manager, Sam Smith, was awful. Very pushy trying to get me to purchase extended warranties, gap coverage, and other add-ons that were expensive. My typical policy is to self-insure and not pay extra for extra insurance and he made me sound like I was making a stupid decision. I did eventually purchase the extended warranty, but only after he dropped the price considerably. He then proceeded to lower my interest rate which only changed my payment by $4 and acted like he was really trying to help me out. I felt belittled. More

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Friendly and patient. Had a good experience with sales and finance. The only complaint is with whoever was to detail the vehicle. They did not do a good job. I found dried Had a good experience with sales and finance. The only complaint is with whoever was to detail the vehicle. They did not do a good job. I found dried up french fries and other items throughout the vehicle. More

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