Chol Lee

PLEASE PLEASE PLEASE READ You might see some 5 star rating but I’m telling you be aware of false advertisement. If there is another Mercedes dealership ANYWHERE close to you go there!!! Let’s start by rating but I’m telling you be aware of false advertisement. If there is another Mercedes dealership ANYWHERE close to you go there!!! Let’s start by the fact that they are beyond persistent about you using the lot financing! To where it’s almost in a threatening manner or if you don’t this then…..I used my bank and purchased a “certified pre-used vehicle”. The vehicle only had one key and was assured by my sales person he would get another key to me. I had the vehicle shipped to my house in Va by a company they use. I never could get in touch with the shipping company and when my car arrived looked like it had been in a sand storm. They didn’t send the car with temp tags and I fought for a month before I finally got the title from them to register my car. So over a month went by before I could drive this car. I drove the car for a week when I noticed that the drivers side headlight had some bounce to it so I looked under the hood to find a broken screw…not sure if you know how much the headlights are but around 1000$. To top it off there was a rag securing the headlight in place. Pushed nice and tight as to minimize that bounce. Once I noticed that I took it to Mercedes of Arlington where there did an overall inspection of the vehicle which is 400. Come to find out I needed 4000 dollars worth of repair. Now you would think “certified” that things would be covered. NOPE!!! Apparently this car had from what they said…been in an accident. Tires bent 1200, headlight 1000, cracked plastic underneath car leading to rubbing on tire 1000. The mechanic stated I would have never certified this car with the current condition. I was blown away!!! Immediately I called Mecedes of Escondido. Not only did the give me the run around and several people to call but then they never ever ever call you back. Alfonso Soto-service manager-called over 6 times never returned calls, Mobi-Sales manager-called 2 times-never returned calls. General sales manager of entire store-called and left message with secretary-never retired call. Oh, and when you call to make a complaint to Mercedes Benz USA, which I have done…make sure you don’t get JENNIFER who is a “executive claims manager” she will do NOTHING for you. She goes on vacations and you can’t get a hold of her for weeks. Then if she tries to call you back but your unavailable due to the fact your on vacation she will close you case! So this is not over and I will be continuing to file complaints because if you read reviews there is something going on with this dealership. Once your out the door your screwed. GO SOMEWHERE ELSE!!!! I’d give this place a negative if I could. More

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Mr. Lee was excellent helpful and easy to work with. Dealership was fine smooth transaction overall Dealership was fine smooth transaction overall More

by dougphilips5 Verified Customer Verified Customer

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It was an enjoyable experience. Everything was seamless. I would recommend this place. The sales department were very caring . Everything was seamless. I would recommend this place. The sales department were very caring . More

by TRAVIS74 Verified Customer Verified Customer

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Needed a service B done on my car, set my appointment with Trevor and he was very helpful and knowledgeable. with Trevor and he was very helpful and knowledgeable. More

by Mr.O Verified Customer Verified Customer

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