Service Department

The advisor not just answered my call promptly and provided very good service, but also tried his best to meet my needs. provided very good service, but also tried his best to meet my needs. More

by WENLISA999 Verified Customer Verified Customer

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This is not regarding any individual employee, but rather the policies and culture at this dealership. It is difficult to get service here, more than any other vehicle I've owned. I bought my van here the policies and culture at this dealership. It is difficult to get service here, more than any other vehicle I've owned. I bought my van here new, bought an expensive extended full service warranty, but every time anything is done it's always "well we normally would charge for this but we did it this time for free" as if they were doing me a favor. Are you kidding me. It's also astounding that my service got bumped down in priority over 6 hours, and only when I messaged them did they get it into the service bay. Standard procedure should be get it done quickly, then make it available to pick up at customer's convenience. In addition, it's currently still next to the showroom so I get harassed by salespeople every time they see me. Some of them will get in your face and try manipulation tactics. I know this because I look about 20 years younger than I really am and I have to try not to laugh in their face. The good news is the service itself is fine. I just hate coming here. More

by Duck Verified Customer Verified Customer

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Sean was wonderful to work with. I know my GLC300 is in great hands with him and the service team at MB of Escondido! I know my GLC300 is in great hands with him and the service team at MB of Escondido! More

by BARBARANORIEGA2005 Verified Customer Verified Customer

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The customer service was great. The issues I had 1. Changed my seat settings on my profile 2. Didn’t perform software update 3. Changed my dashboard screen 4. Car was covered The issues I had 1. Changed my seat settings on my profile 2. Didn’t perform software update 3. Changed my dashboard screen 4. Car was covered with leaves, dirt… I had it detailed the day before I brought it in 5. Changed my heads up settings…that was annoying 6. I specifically asked the last time I had service to go to a different profile and to please not change my seat settings. If you adjust my seat it will automatically save it in my profile “mom” 7. I really wish they performed software update because it took 30 minutes to update and I was hoping they would notice it needed an update and perform update More

by CYNTHIA.BASA.MORALES4 Verified Customer Verified Customer

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My go to dealership. Dependable service. Confident with the repairs. Would buy my new car there again. Thanks! Dependable service. Confident with the repairs. Would buy my new car there again. Thanks! More

by KMWARBURTON Verified Customer Verified Customer

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Very friendly stuff. Quick service. Was very easy to scheduled my car's maintenance service. Quick service. Was very easy to scheduled my car's maintenance service. More

by AGUNDEZG Verified Customer Verified Customer

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I was happy they called the day before and was asking questions about my car and wanted to find a quick solution for me thank you. questions about my car and wanted to find a quick solution for me thank you. More

by asoria41 Verified Customer Verified Customer

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My Agent Amir is awesome, he is the one that helped found the dream of my car!! He’s courteous, professional, genuine and fun to talk to!! And on top of that, he checks up on me periodically even after the c the dream of my car!! He’s courteous, professional, genuine and fun to talk to!! And on top of that, he checks up on me periodically even after the car is sold to me just to make sure I’m fully satisfied with the car and answered all my questions whenever I have them with great amount it care and patience!! That’s the kind of real customer service I appreciate from Mercedez!! Now I know I really made the right choice!!! Thank you Amir!!! More

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Service was quick. However, never called me when then part came in that I was waiting on. However, never called me when then part came in that I was waiting on. More

by TLCHUANG2 Verified Customer Verified Customer

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Followed through with what was discussed. Communicated well. Seems simple but unfortunately some other dealers can’t seem to do this. Communicated well. Seems simple but unfortunately some other dealers can’t seem to do this. More

by SANTIAGOROCKY Verified Customer Verified Customer

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