Chris Ames | Page 2

My Silverado with 80K miles had very loud front end noise. Thought it was a tire but the tires are relatively new and rotated with every oil change. So that left a wheel bearing. After making an appoin noise. Thought it was a tire but the tires are relatively new and rotated with every oil change. So that left a wheel bearing. After making an appointment, which was pushed out because of the chip shortage, they didn't have any loaner vehicles for me for a few days. On my way to the dealer, the water pump blew. Slight grinding sound then stopped because the pump seized and broke the serpentine belt. Antifreeze was all over the inside of the engine compartment. My extended warranty has a $100 deductible. Copeland Chevy replaced the entire water pump assembly (not just the impeller) belt, antifreeze and diagnosed the front wheel bearing was bad and had play in it so they replaced the drivers side left hub assembly. Over $1,500 of parts & labor and my charge, $100. I"m extremely pleased with the service I receive here and that's why I keep returning. I feel a water pump should last more than 3 years/80K miles, but that isn't Copeland's fault. Derek, Chris and all the guys in the service dept are great people and will do everything they can to get you back on track. More

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I have a great service experience with Chris with each visit. He is always ready to answer my questions on the timing of service for my Colorado. As well, when the service team finds something of concer visit. He is always ready to answer my questions on the timing of service for my Colorado. As well, when the service team finds something of concern Chris will discuss the urgency of the matter before proceeding. This is what you expect from a Chevrolet representative.. More

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I called service to set up service for my 2018 equinox for my 2nd free oil change. When I called service I told them I needed an early appointment and had to wait. I did explain that I just got released f for my 2nd free oil change. When I called service I told them I needed an early appointment and had to wait. I did explain that I just got released from Roxbury V.A. The day before and had a early appointment at the Brockton V.A. And needed to be sure I could make my appointment. The service rep set everything up and when I got there I was out as promised. All pleasant staff at the desk, no upsell and delivered as promised again at Copeland. Thanks again S.J.F. More

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Brought my car in to get headlight replaced. Service was very quick and I was very pleased with how personable the staff was. Will definitely be back. very quick and I was very pleased with how personable the staff was. Will definitely be back. More

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Great experience easy simple fast very knowledgeable staff was so pleased with my buying a new car from this dealer such a pleasure all I can say is thank you staff was so pleased with my buying a new car from this dealer such a pleasure all I can say is thank you More

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Warranty work Bought my truck at another dealer. Had Copeland fix it w/ no problems thank you , the back up camera works great and taking care of my first oil chang Bought my truck at another dealer. Had Copeland fix it w/ no problems thank you , the back up camera works great and taking care of my first oil change!!!! More

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The Service Team is always friendly, polite, and thorough. I love being able to schedule my appointments online, and the follow up is perfect. From the showroom to the waiting area, every thing is c thorough. I love being able to schedule my appointments online, and the follow up is perfect. From the showroom to the waiting area, every thing is clean and welcoming. More

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Service experience I have had both Chris's in the service dept and they are outstanding employees. Chris Machie was the outstanding employer that helped me when I had an I have had both Chris's in the service dept and they are outstanding employees. Chris Machie was the outstanding employer that helped me when I had an emergency while having my car serviced. He was very helpful making me feel comfortable during this time and he deserves recognition in how he handled my situation. A very caring and employee and would recommen him to assist anyone in the Service Department. Thank you Chris Machie. Helene More

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The people here make it right! Had a flat tire, they fixed the leak, but when I drove at highway speeds I noticed a vibration. Told Copeland and they mentioned that they were having Had a flat tire, they fixed the leak, but when I drove at highway speeds I noticed a vibration. Told Copeland and they mentioned that they were having a problem with their wheel balancing machines. After re-balancing the tire, it rides perfect again! More

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Incredibly helpful sales Victoria was awesome and was very accommodating to checking out different models. She was knowledgeable about the features and pros and cons of each c Victoria was awesome and was very accommodating to checking out different models. She was knowledgeable about the features and pros and cons of each car. I found her exceptionally helpful and she took every effort to get the best price for the customer More

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