Chris Angstadt | Page 7

⭐ 1 Star (If I could give zero, I would. ) This has been the worst experience I’ve ever had with a dealership. From the moment I dropped off my truck, the communication has been absolutely ) This has been the worst experience I’ve ever had with a dealership. From the moment I dropped off my truck, the communication has been absolutely terrible. My service advisor, Bishoy Mikhail, was rude, dismissive, and completely unprofessional — even in front of other customers and employees. When I brought this up, management excused it by saying he was “just having a bad day,” which is completely unacceptable. They also told me they couldn’t replicate the noise I was hearing, yet I was able to show them the exact issue myself right there at the dealership. On top of that, they claimed they rotated my tires, but I caught them in that lie because my front driver-side tire was brand new — installed only two days before my appointment — and it never moved. To make things worse, they spilled oil all over the top of my engine after I specifically told them not to perform an oil change. My truck only had about 6,000 miles on it, and the manufacturer recommends changing the oil at 10,000 miles. Now they’re trying to say I requested it, which is completely false. Since then, I’ve received no updates, no calls, and no clear communication about parts or when the rest of my issues will be fixed. This entire experience has been beyond frustrating, disappointing, and disrespectful. Cape Coral Dodge Jeep Chrysler has shown me what true lack of care and accountability looks like, and I wouldn’t recommend them to anyone. More

by joseph Verified Customer Verified Customer

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Bunch of liars . Will straight up lie to you in your face or on the phone. Worst service department I’ve ever had to work with and get my truck serviced at. Will straight up lie to you in your face or on the phone. Worst service department I’ve ever had to work with and get my truck serviced at. More

by angelariequin Verified Customer Verified Customer

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Every detail was taken care of perfectly. My car repair was managed, a loaner car was ready for me and Chris kept me informed the entire time. My car repair was managed, a loaner car was ready for me and Chris kept me informed the entire time. More

by rshoap0 Verified Customer Verified Customer

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The recall was appropriately taken care of and jeep is running great. But the drive up service guy was rude as xxxx and Jennifer the loaner car lady is impossible to get ahold of. running great. But the drive up service guy was rude as xxxx and Jennifer the loaner car lady is impossible to get ahold of. More

by mboykofirearms Verified Customer Verified Customer

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I was impressed with the AI call. Freddy and the team reached out to us and kept us informed. All vehicle issues were resolved quickly and efficiently Freddy and the team reached out to us and kept us informed. All vehicle issues were resolved quickly and efficiently More

by peter Verified Customer Verified Customer

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No attention to detail, didn't set tire pressure according to the notes I had him make on the ticket, told them there was a low speed turning noise and they dismissed it without much investigation b according to the notes I had him make on the ticket, told them there was a low speed turning noise and they dismissed it without much investigation blaming it on tools in the back seat which is not the case - told them it was front wheel bearings - noise is still there and another shop confirmed it's the bearings. Expensive on all fronts. More

by judd.payne Verified Customer Verified Customer

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All work performed flawlessly, all our concerns were addressed, excellent customer service. Thank you very much. addressed, excellent customer service. Thank you very much. More

by randy.l.likes Verified Customer Verified Customer

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Gracias por el gran trabajo al jefe de servicio Ron , al mecánico René y Freddy de service appraiser , lo recomiendo un 100 de 100 muy complacida con el arreglo d mi carro con gran rapidez y eficacia mecánico René y Freddy de service appraiser , lo recomiendo un 100 de 100 muy complacida con el arreglo d mi carro con gran rapidez y eficacia More

by BRAYDEN201628 Verified Customer Verified Customer

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I brought my car in because the engine was overheating. You guys had my car for 2 days and you estimate was a 15000 new engine. I brought it to a real Mechanic and fixed an o ring and the thermostat for 5 You guys had my car for 2 days and you estimate was a 15000 new engine. I brought it to a real Mechanic and fixed an o ring and the thermostat for 500$ and everything runs fine now. What a joke of a department More

by waynemallory954 Verified Customer Verified Customer

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Horrible communication. Lack of phone calls Freddy was great to deal with. Everyone else sucked Lack of phone calls Freddy was great to deal with. Everyone else sucked More

by dayyi004 Verified Customer Verified Customer

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