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Chris Barner
117 Reviews
117 Reviews of Chris Barner
Verified Customer
May 17, 2022
By the far the worst service I have received from any dealership ever. I don’t even know why I am being asked to submit a review as my vehicle is still at the dealership. This is the 3rd time my vehi dealership ever. I don’t even know why I am being asked to submit a review as my vehicle is still at the dealership. This is the 3rd time my vehicle has been at the dealership for the same issue for a current total of 11 days. The 2 previous times I have picked up my vehicle I have been told that the issue has been resolved when it had not been. In fact, the first time I received it back, the car was in worse shape than when I brought it in. The most recent time the vehicle was returned to me, all of the features appeared to be active, but after driving it around for just a few minutes, it was clear there was still an issue. To me this tells me that the service staff are either liars and haven’t the slightest concern about wasting their customers time or that they are incompetent. I’d have to go with the latter due to my experience speaking with most of the staff at Green Ford, other local Ford dealerships and even the staff at the corporate offices of Ford motor company. As soon as I mention Blue Cruise, no one has a clue what I am talking about. It’s like I asked a person from the 1970s what their email address was. It’s a sad day when the customers need to clue the staff in on the latest and greatest that Ford has to offer. Especially the sales staff. It’s even more sad that the best tool Ford employees have to troubleshoot issues with Blue cruise is google. “Well it Says here that there are over 130,000 miles of highway available for this feature across North America”. Yeah, no xxxx genius. I’m telling you it’s not working. Anyways, on to my cars current stay in the bowels of Green Ford. Prior to my bringing it in, at least one or two of the staff now have a clear understanding of the issue. So you’d think that they might have some sort of a game plan put together for when they set the next appointment. But apparently this was not true. It seems like the plan was to just wing it and not consider how the lack of a vehicle might affect their customers lives. But hey, let’s pretend that we care, and offer you a rental car only to not follow through. And in the meantime, we’ll hound the customer to fill out reviews to let us know how we’re doing. I have a suggestion for y’all. Why don’t you fill out the review and you let me know how you think you’re doing. Because I don’t think you really want me to express how truly inept almost every person I have spoken with at Ford has shown themselves to be concerning this issue. More
by Get it together
Other Employees Tagged: Jeremy Collins, Josh Eberhardt , Dria Johnson, Jason Waller
April 15, 2022
Highly recommended. They honored the price on my order and gave me a very fair price on my trade. They honored the price on my order and gave me a very fair price on my trade. More
by duanewill2
Other Employees Tagged: Dustin Bell , Cameron Haas, Richard Jones
March 28, 2022
Friendly environment, professional care and service. Just need to serve bagels and coffee lol. However,service is prompt and timely. Just need to serve bagels and coffee lol. However,service is prompt and timely. More
by GERALDCOLEY65
Other Employees Tagged: Jeremy Collins
March 23, 2022
Very supportive and customer focused sales and service organizations. Very responsive in timely meeting customer needs. organizations. Very responsive in timely meeting customer needs. More
by jsmith27110
Other Employees Tagged: Jeremy Collins , Anthony Sides
March 21, 2022
Took my car there, appointment, for sound system issue, Ford Focus. They found out what was wrong in a little over an hour and came back and told me. The people I dealt with were courteous, competent - c Ford Focus. They found out what was wrong in a little over an hour and came back and told me. The people I dealt with were courteous, competent - customer service and the service manager. Explained to me what was wrong and the price. More
by davspa6
January 28, 2022
One of the worst dealers I’ve ever had the pleasure of dealing with not only did I order a truck and had a purchase agreement but they tried to raise the price after arrival they told me they didn’t care dealing with not only did I order a truck and had a purchase agreement but they tried to raise the price after arrival they told me they didn’t care if I purchased the truck they could sell to somebody else for more money when it came in it had massive amounts of damage to the tailgate hood and tow hooks it all came from the factory like this with paint mess ups it looks like somebody threw plate size things of mud on tailgate took a grinder to the hood when they stated they could fix it I waited another week for the body shop to repair a brand new truck it came back with a broken tail cap and scratched Ford logo scratches and tailgate hood damaged in tow hooks not fixed after a week I was told there collision manager quit and it would be a few more days once I showed up damage was still there I was assured they would fix it ASAP when I brought it right back to the body shop they had it for three straight weeks and upon pick up and going over the truck with the manager there was lots of damage debris in the paint that was painted over from poor quality assurance and scratches on the tailgate they never fixed the manager agreed they would call me the next Monday to set up fixing it in a loaner car and a full tank of diesel for my time however I never received a call I’ve tried five separate times to get a hold of them it’s obvious they are avoiding me at this point I put in a call to for corporate probably have to bring it to another dealer to fix the damage that the truck originally ride from the factory with It’s not that accidents don’t happen it’s how we handle them this is Beyond terrible for an $82,000 truck to have pain issues and damage that Ford doesn’t want to take care of green Ford is by far the worst dealer I have ever dealt with and I will not buy another Ford if Ford corporation doesn’t make it right. Another issue is when I purchased a truck when I ordered it I was told I didn’t qualify for any incentives until the vehicle arrived once it arrived any available incentives would be applied. At the time of arrival at the end of December green Ford offered 2500 assistance if you trade it in a vehicle under 100,000 miles which I did I was told that only applies to vehicles on the lot I guess since I ordered mine and it was on their lot it didn’t apply which is ridiculous. They were also offering a recent college grad or military $500 credit which I also qualified for both it was not given to me I also offered $1000 assistance if you financed through them I was told it had to be a vehicle on the lot when I brought it up they also offer a $500 coupon which I filled out upon ordering the truck off any vehicle at Green Ford they had no answer why they weren’t giving that to me in the end I was cheated out of $4500 even though I showed their manager their own website advertising this I told him it sounds like a bait and switch tactic which is illegal and he agreed it did sound like that and he would look into it however nothing came of it and once again green Ford showed how slimy they are as a corporation now I have a truck with paint damage on the hood tell hooks grill tailgate that was supposed of been fixed correctly and no $4500 it should’ve been applied to my purchase and now they won’t even contact me for Phil their own agreement this is all noted on what they Owe me Paperwork during the purchase what a terrible dealer in a Ford itself does not wanna step in and make it right I would tell Any Possible vehicle purchaser to beware by another brand by all means go to another dealer you’ve been warned terrible terrible terrible I have tried reaching out to management at all levels with no response what good is a warranty if they won’t honor it More
by ORTARF
Other Employees Tagged: Kenneth Thompson, Jason Waller
December 30, 2021
Green Ford took great care of my car. I am very pleased with the work that was done. The customer service was wonderful. They took their time explaining what needed to be done and were able to answer all o with the work that was done. The customer service was wonderful. They took their time explaining what needed to be done and were able to answer all of my questions. More
by Chrystalland7
Other Employees Tagged: Jason Waller
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