Chris Boswell | Page 2

The dealership is very clean and professional. The salesmen have a vast knowledge of their vehicles. The salesmen have a vast knowledge of their vehicles. More

by max4452jay Verified Customer Verified Customer

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I will never buy another vehicle from regal again. I had a problem with the vehicle that I purchased, two weeks after. I called the salesman, to let him know the situation. I inquired about the warran I had a problem with the vehicle that I purchased, two weeks after. I called the salesman, to let him know the situation. I inquired about the warranty. He didn't want to help. He inferred that I was a lier. Hung up the phone on me. I called back and spoke with Chris Boswell ( very helpful ). Explained what happened, he told me to bring my vehicle in for service. I arrived at dealership. Spoke with Chris and asked to call the salesman in to find out why he hung up on me. The salesman came in, became defensive. Said he wasn't going to stand there and be belittled by me. When I only asked why he hung up on me and is that how you treat customers that just bought a vehicle from him. He said to me that he was going to call the police and have me arrested. That he had taped the conversation I had with him and that I got irate with him. I asked him to play the conversation that he taped. He got angry and told me I was going to jail. I said that is fine. Now I'm recording this incident. Unfortunately I hit the wrong button on my phone. Then I simply asked why he hung up on me. The salesman stated " because you're a clown." I asked what did you say. He exclaimed " I said you're a f---ing clown. By now I was bewildered. I said you're calling me clown. He proceeded to step back, reach in his pocket and he pulled out mace. I asked, oh now you are going to mace me? He replied, yes I am. And you are going to jail. Police showed up. Told me I wasn't going to jail. Thought the situation got a bit out of on control. I asked for the person who ran the dealership. A manager Sonny ( very nice person )was called. He explained to me that this is not how we treat customers. He and Chris worked to get me a loaner while they worked on my truck. I left. Picked my truck up later that day A week later my truck is back in the dealership to be worked on again. How would you rate yourself? More

by paulanderson610 Verified Customer Verified Customer

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the staff was nice and friendly and was great experience purchasing my new car will be coming back. purchasing my new car will be coming back. More

by tweetyb15 Verified Customer Verified Customer

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Greg is a great communicator for and to the customer. . No pressure, just leads you to the right solution. Will go back to him for the next car. . No pressure, just leads you to the right solution. Will go back to him for the next car. More

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We’re very pleased with Regal. We’ve been doing business with them since 2012. Very helpful dealership. We’ve been doing business with them since 2012. Very helpful dealership. More

by heavenlybryan55 Verified Customer Verified Customer

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Great selection of used vehicles, staff was friendly and answered every question we had! Overall a great buying experience at Regal Kia in Lakeland. answered every question we had! Overall a great buying experience at Regal Kia in Lakeland. More

by mike Verified Customer Verified Customer

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Service department appointments are punctual. Employees, are reliable and helpful. Work performed is most thorough and complete maintenance and repairs . Thank you regal Kia for your most excelle Employees, are reliable and helpful. Work performed is most thorough and complete maintenance and repairs . Thank you regal Kia for your most excellent service More

by RBERENDSEN Verified Customer Verified Customer

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These guys are amazing. Huge shout out to Chris Boswell and Chris Dolce and the gentleman in the finance department (who was legit hilarious yet professional) for taking car Huge shout out to Chris Boswell and Chris Dolce and the gentleman in the finance department (who was legit hilarious yet professional) for taking care of me. And I mean they really went the extra mile. Trustworthy, integrity, fast and friendly service… More

by loric613 Verified Customer Verified Customer

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Chris Boswell is the best and so great to work with! Made the deal so easy. Made the deal so easy. More

by drew.fagan Verified Customer Verified Customer

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I had an excellent visit. Everyone at this location was very pleasant. Location was very nice and clean with great snack options and complimentary waters! Everyone at this location was very pleasant. Location was very nice and clean with great snack options and complimentary waters! More

by TFERGER11 Verified Customer Verified Customer

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