Chris Brannen | Page 19

I needed service and was on a difficult timeline. Kenny Caldwell worked me in and serviced my vehicle when I needed it completed. He always thanks me and shows appreciation for my business. Kenny Caldwell worked me in and serviced my vehicle when I needed it completed. He always thanks me and shows appreciation for my business. More

by STEVENMADDOX Verified Customer Verified Customer

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The facilities are nice, and the customer service is unmatched! Chandler was very professional and kept me informed throughout the service experience. unmatched! Chandler was very professional and kept me informed throughout the service experience. More

by trjenkins94 Verified Customer Verified Customer

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Overall, the customer service was friendly and professional. However, I was disappointed that neither of the two concerns I brought in for were addressed during my visit. I left with the same issu professional. However, I was disappointed that neither of the two concerns I brought in for were addressed during my visit. I left with the same issues unresolved on my new 2026 GMC. The first issue is that the CarPlay feature does not work or connect to my phone. As someone who travels weekly, Monday through Friday, this is a major inconvenience. It would have been ideal to have this resolved during the initial visit rather than having to schedule another appointment for a software update. The second issue involves a squealing noise that seems to come from the engine bay during driving or acceleration. Although a service advisor rode along with me to listen, the truck wasn’t warm enough at the time to reproduce the sound. Unfortunately, shortly after leaving, once the truck reached normal operating temperature, the noise returned. Lastly, while I did have an oil change and tire rotation performed, it appears the tires were not rotated. I know this because one of the rear tires has a plug that remains in the exact same position. More

by Jrowe6 Verified Customer Verified Customer

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Vehicle was returned in very poor condition with damage/chips, overspray, dried up paint, swirl marks and engine compartment extremely dirty. Dealer says the truck was delivered from factory with sw damage/chips, overspray, dried up paint, swirl marks and engine compartment extremely dirty. Dealer says the truck was delivered from factory with swirl marks. I strongly disagree since hood and lift gate were repainted by dealer which now have swirl marks on them, and on entire body of vehicle including all window trim which is extremely scratched. Now there is additional paint peeling on fender after dealer worked on vehicle. Dealer says all of this is not there fault. This experience of a simple paint defect correction is turning into a nightmare, and a vehicle which was once in pristine condition, now returned to me damaged. This truck was not just picked off the lot. This truck was delivered to my door, from factory to dealer in a closed carrier within a week. It was a specific build. ... I am unfortunately no longer in love with this 100K vehicle. I am being made to feel like asking for the vehicle to be returned back to me as it was handed over is asking for too much. Very upsetting situation that continues to evolve. Totally understand why customers retain counsel for these type of situations. Perhaps at that point, there will be no more 'my word against yours'. More

by BT Verified Customer Verified Customer

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Excellent experience from beginning to end. They priced my trade quickly and fairly, had the new vehicle ready to go, and getting through finance was quick and painless. I got a great deal an They priced my trade quickly and fairly, had the new vehicle ready to go, and getting through finance was quick and painless. I got a great deal and had exceptional service. Highly recommend looking at Randy Marion if you’re in the market for a new/used vehicle. More

by jamielewis06 Verified Customer Verified Customer

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Great service and great please. The service was fast and pleasureable. Would highly recommend to anyone The service was fast and pleasureable. Would highly recommend to anyone More

by David Verified Customer Verified Customer

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Everyone’s always so wonderful. I appreciate their professionalism and timeliness and getting my car serviced. Thank you, Chandler. I appreciate their professionalism and timeliness and getting my car serviced. Thank you, Chandler. More

by jduren1 Verified Customer Verified Customer

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How about that — Randy Marion really came through! After quoting me a $1,300 repair bill, they took the time to double-check and see if there was any way to reduce the cost. With 80,000 miles on my Ac After quoting me a $1,300 repair bill, they took the time to double-check and see if there was any way to reduce the cost. With 80,000 miles on my Acadia Denali, the service writer discovered that the small part needed was actually under a recall. I really appreciate their honesty and thoroughness — it saved me a lot, and it’s great to see a dealership that still looks out for its customers. More

by RONALDQUICK Verified Customer Verified Customer

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Service was quick and efficient. The service advisor was very pleasant and professional. Would recommend this dealership to anyone for services. The service advisor was very pleasant and professional. Would recommend this dealership to anyone for services. More

by KENBRONCO2004 Verified Customer Verified Customer

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Service team was very nice & polite and the wait time was spot on. Had several members of the sales team asked If we needed help which was nice. spot on. Had several members of the sales team asked If we needed help which was nice. More

by dochvac55 Verified Customer Verified Customer

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